Business Etiquette & Professional Conduct Training Course

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The Business Etiquette & Professional Conduct Training Course by PD Training teaches you the practical techniques and generally-accepted professional and ethical conduct or behavior that will help create a favorable impression while conducting business or dealing with co-workers, clients, customers and other people in the business community.

After completing this course, you and your staff will have learned the professional and ethical: steps in making introductions, preferred handshake methods, acceptable office conduct, creation and management of emails, ways to make phone calls, conduct during meetings, behavior when eating at restaurants and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Business Etiquette & Professional Conduct Training Course

    In this course participants will: 

    • Understand why business etiquette matters and how to improve business etiquette culture
    • Understand the three components of business etiquette - appearance, communication, and behavior
    • Know how to make a great first impression and how to dress appropriately
    • Understand how to read body language
    • Understand the intricacies of introducing people in business contexts and how to remember
      people’s names
    • Understand the art of conversation both in person and on the phone
    • Understand how your personal style influences how you communicate
    • Know the right way to behave online in a business context
    • Explore the do's and don'ts of email etiquette
    • Explore the business etiquette of different cultures and countries
    • Know how to behave in business social contexts
    • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.


    Business Etiquette & Professional Conduct Training Course Reviews:

    I found it very refreshing not to do another personality type course on leadership, but more about applying the leadership style to the staff member's developmental stage. Great delivery, lots of hands on and lots of involving staff. I got my staff to do stuff they don't like doing which was really good!


    "The trainer was very engaging and knowledgeable. She kept the training flowing at the perfect pace."

    VCG Consultants


  • Course Outline - Business Etiquette & Professional Conduct Training Course

    Download Business Etiquette & Professional Conduct Training Course Outline


    Professional conduct and good business etiquette have never been more important. Traditional structures and communication methods are changing. However, etiquette and professionalism are still important within the business and with external clients. During this training course, you will learn how to carry yourself professionally by building knowledge of business etiquette.

    Business Etiquette & Professional Conduct Training Course - Lesson 1
    Do Manners Matter?
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 2
    How To Make An Impression
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 3
    The Personal Touch
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 4
    Netiquette – Manners In The Online World
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 5
    Global Business Etiquette
    • Global Business
    • Understanding Particular Cultures
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 6
    Social Business Etiquette
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socializing After Hours
    • Marking Employee Events
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 7
    Dealing With Challenges Professionally
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection
    Business Etiquette & Professional Conduct Training Course - Lesson 8
    • Create an Action Plan
    • Accountability = Action

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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