Foundation Skills for Elite Administrative and Executive Assistants Training Course

Personal assistants (PA's) and secretaries are some of the most important people in any organization. This course empowers your personal assistant with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Secretaries Training Course provides personal assistants and secretaries with the techniques to become well-organized, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques and more.

This practical training course provides techniques you can really use!

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

 

Advanced Skills for Elite Administrative and Executive Assistants Training Course

Learning Outcomes
Course Outline
Client Site
Training
  • Learning Outcomes - Foundation Skills for Elite Administrative and Executive Assistants Training Course

    By the end of this course, participants will:

    • Become highly organized using smart, efficient systems
    • Manage time more effectively and strategically
    • Master prioritization of time, complete all important tasks and help their manager do the same
    • Learn highly effective verbal and nonverbal communication techniques
    • Empower themselves and become more proactive
    • Deal more effectively with their manager
    • Learn to take care of themselves and recognize the importance of doing so
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.

    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Foundation Skills for Elite Administrative and Executive Assistants Training Course Reviews:

    PD Training Training Courses Reviews:

    Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
    Metcash/IGA
    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
    St John Ambulance
    I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
    Metcash/IGA
    Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my log on. The team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. Thank you.
    Department of Veteran Affairs
    Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to PD Training.
    Children's Protection Society
    It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support center and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
    Siteminder
    A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.
    Sensate Ltd
    The moment the trainer told us he used to have the same problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
    Individual Public Class participants
    Will recommend for any supervisor or team leader with in DHL.
    DHL Supply Chain
    Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
    Grampians Community Health
    Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
    Holcim
    This was one of the most productive training sessions that I have done in the last 5 years.
    Sun Engineering Ltd
    Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training.
    Civil Aviation Safety Authority
    Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across.
    Slattery & Acquroff Stairs
    Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
    Public Class Participant
    Scott was a brilliant trainer who was able to change his delivery as required to satisfy our requirements.
    Tiger Airways



  • Course Outline - Foundation Skills for Elite Administrative and Executive Assistants Training Course

    Download Foundation Skills for Elite Administrative and Executive Assistants Training Course Outline

    Foreword:

    Secretaries or Personal Assistant plays a big role in an organization as they are the primary point of contact for internal and external clients and business partners. Pa's perform a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important meetings. Enhance your personality and job skills through enrolling in the Foundation Skills for Elite PA's and Secretaries training course from PD Training.

    In this Foundation Skills for Elite PA's and Secretaries Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

    The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

    Advanced Skills for Elite Administrative and Executive Assistants Training Course

    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 1
    The Effective PA
    • Welcome
    • The skills and attributes of an effective PA/EA
    • Role Defined
    • Reflection
    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 2
    Your winning style and how best to communicate with your Manager
    • Step 1: LDP Review – Communication Evolution Tool
      • Understanding the Counsellor
      • Understanding the Coach
      • Understanding the Driver
      • Understanding the Advisor
    • Step 2: Adapt your Approach to be effective
      • Do’s and Don’ts when interacting with the Counsellor
      • Planning my future Communication strategies with “Counsellor’s”
      • Do’s and Don’ts when interacting with the Coach
      • Planning my future Communication strategies with “Coach’s”
      • Do’s and Don’ts when interacting with the Driver
      • Planning my future Communication strategies with “Driver’s”
      • Do’s and Don’ts when interacting with the Advisor
      • Planning my future Communication strategies with “Advisor’s”
    • Reflection
    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 3
    Set up for Success
    • Your Web of Influence
    • Key Personnel in Depth Template
    • Management (PIT) Personal Information Template
    • Reflection
    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 4
    Working in Sync
    • Email Management
    • Email Etiquette
    • Create the email however direct replies to someone else
    • Manage your inbox
    • Follow the READ principle and stay on top of your email
    • Manage your inbox with Flags and Rules
    • Reflection
    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 5
    Time Management
    • Block out times for your Manager
    • Organised Review and Preparation Times
    • Reflection
    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 6
    Prioritisation to keep you on Track
    • That’s a WRAP – getting it all done on time
    • WRAP Technique
    • Ranking Priorities
    • Anticipating Time for Tasks – using PERT
    • Beyond Goal Setting
    • The SMARTR Framework
    • Writing SMARTR Goals -- Template
    • SMARTR Goal Template
    • Additional Tips
    • Goals Deconstructed
    • Reconstruct your SMART goal
    • Reflection
    Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 7
    Meetings to run without a Hitch!
  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time - planned time interrupters
  • Minute Taking that you can understand
  • Composing your Minutes
  • What can you do to help yourself?
  • Reflection
  • Foundation Skills for Elite Administrative and Executive Assistants Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Administration Courses Category

 
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Pre-Class Activities | Always Available Courseware | On Demand Support

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Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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