TRUSTED BY PEOPLE AT COMPANIES BIG AND SMALL...
Acquire practical telephone skills applicable to a range of roles...
The telephone is still the primary means of business communications. Learn the etiquette and communication skills required to handle calls professionally by attending PD Training’s Professional Telephone Skills Training Course.
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, how to create a great first impression and gain your client’s trust, how to handle irate customers and clients, how to question effectively over the phone and other skills and attributes of an effective and professional business communicator.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
Download Professional Telephone Skills Training Course Outline
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How You And Your Team Will Benefit From This Training
By the end of this course, participants will:
- Learn how to provide effective client service over the phone
- Project a professional image over the phone
- Master a professional, effective & reassuring telephone voice
- Gain client's trust using proven communication techniques
- Learn to question effectively over the phone
- Master proven techniques to manage irate customers professionally
- Learn tips for handling a busy reception
- Phrase more effectively for positive and clearer communication
- Establish the right words for unambiguous, positive & productive communication
Here Are Just Some Of The Skills You'll Learn
Professional Telephone Skills Training Course - Lesson 1
Providing Effective Client Service
Professional Telephone Skills Training Course - Lesson 2
Your Personality/Your Telephone Voice
Professional Telephone Skills Training Course - Lesson 3
Gaining Your Client’s Trust
Professional Telephone Skills Training Course - Lesson 4
Handling Barriers Over The Phone
Professional Telephone Skills Training Course - Lesson 5
Professional Telephone Skills Training Course - Lesson 6
Professional Telephone Skills Training Course - Lesson 7
Professional Telephone Skills Training Course - Lesson 8
Professional Telephone Skills Training Course - Lesson 9
Professional Voicemail Messages
Professional Telephone Skills Training Course - Lesson 10
Why Client Site training?
- Flexible length - sessions as short as 1 hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Certificate of Completion (always available in the App)
- Excellent Team Building Opportunity
- Comprehensive courseware as books (& available in the App)
When you book an Client Site Course with PD Training you can expect:
To be Engaged all day
Activities and discussion for engaged learning all day.
An Outstanding Trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company
Support, reinforcement & extension eLearning and videos in the App.