Active Listening Training Course

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Active listening helps in gaining better understanding, giving better responses and building rapport that will help you in making better decisions and judgments. Learn how you can develop your active listening skills by attending PD Training’s Active Listening Training Course.

This course covers the following: what active listening is, the differences between ‘hearing’ and ‘listening, how to develop the ability to actively listen, how your emotions affect the ability to listen and communicate, the importance of active listening for a productive brainstorming and much more.

This comprehensive training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Active Listening Training Course

    By the end of this training course, participants will:

    • Test your ability to actively listen
    • Identify the difference between ‘hearing’ and ‘listening’
    • Determine active listening principles
    • Identify your own communication behaviors
    • Understand how your emotions effect the ability to listen and communicate
    • Understand the use of ‘minimal encouragers’
    • Learn to paraphrase and restate for clarification
    • Practice active listening skills
    • Manage an encouraging and productive brainstorming environment
    Duration: 0.5 day course


    Active Listening Training Course Reviews:

    Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course.

    Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.

  • Course Outline - Active Listening Training Course

    Download Active Listening Training Course Outline


    Effective listening is actively absorbing the information shared with you by a speaker and showing that you are listening and interested in the conversation. Active listening also helps you to provide appropriate feedback to the speaker so that s/he knows that the message was well received.

    This fun and interactive Active Listening Skills Training Program provides practical skills and knowledge that will transform your personal and professional interactions, and lead to more rewarding and meaningful communications.

    Active Listening Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans
    Active Listening Training Course - Lesson 2
    How Well Do You Actively Listen?
    • Group Activity
    Active Listening Training Course - Lesson 3
    What Affects Listening?
    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?
    Active Listening Training Course - Lesson 4
    Determine Your Communication Behaviors
    • The Process
    • Step 1: Identify your C H O I
    • Step 2: Begin Your Personal Communication Evolution (C E)
    • Personality Types and Their Communication Tendencies
    Active Listening Training Course - Lesson 5
    Verbal Communication Skills
    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language
    Active Listening Training Course - Lesson 6
    High Emotion - Low Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    Active Listening Training Course - Lesson 7
    Tips and Tricks to Manage a Brianstorming Environment
    • Tips and Tricks
    Active Listening Training Course - Lesson 8
    Wrapping Up
    • Words from the Wise
    • Action Plans

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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