Email Etiquette Training Course

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Personal or professional communication through emails is cheap, convenient and fast, but there are rules or etiquette that should be observed. Non conformance with the accepted email etiquette can be annoying and may give a bad impression about the sender to the recipient. Learn the proper way of preparing and managing emails by attending PD Training’s Email Etiquette Training course.

After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails, the potential perils of digital communication, the importance of proofreading, what is 'netiquette' and much more.

This comprehensive training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.


Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Email Etiquette Training Course

    By the end of this course, participants will:

    • Develop a heightened awareness of the potential perils of digital communication
    • Master effective email structures to achieve clarity and successful communication
    • Learn to write for the reader, starting with effective subject lines
    • Make the most of 'email estate'
    • Carefully consider the email recipients
    • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
    • Perfect grammar because it matters
    • Format messages for readability
    • Learn to write professionally and brand Broadcast emails
    • Learn to avoid senders regret by proof reading
    • Understand 'netiquette'
    • Master the inbox using some core principles and email functions
    Duration: 1 day course


    Email Etiquette Training Course Reviews:

    Awesome session today. Inspiring and had a lot to take home. The information supplied was great and in-depth. It tied the activities all together. The whole concept of the course is eye opening and have increased my self-awareness.

  • Course Outline - Email Etiquette Training Course

    Download Email Etiquette Training Course Outline


    In an increasingly knowledge-based economy, it is critical that information is widely accessible and is utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties, and illegal use of the Internet.

    Email Etiquette Training Course - Lesson 1
    • Evaluate your Email usage
    • Workshop Objectives
    Email Etiquette Training Course - Lesson 2
    Broadcast Emails
    • Branding
    • Importance of Branding and consistent subject headings
    Email Etiquette Training Course - Lesson 3
    Introduction to Email Etiquette
    • Email is never secure
    • Big brother may be reading over your electronic shoulder
    • Productivity is lost when cyber-slackers log on
    • Email misuse and abuse may get you fired
    • Email can be embarrassing
    • Email abuse impacts revenues and also reputations
    • Email is easily misinterpreted
    Email Etiquette Training Course - Lesson 4
    Proofreading Does Pay
    • A Proofreading Primer
    • How Peer Review Can Help
    Email Etiquette Training Course - Lesson 5
    Create Structure for Success
    • Forward-To-CC-BCC
    • Urgent
    • ! High Importance Low Importance
    • Subject
    • Salutation
    • Introduction – Body – Conclusion
    • Signature
    • Draft
    • Time Delays
    Email Etiquette Training Course - Lesson 6
    Polishing Your Cybermanners
    • Watch your Cyberlanguage
    • Avoiding Sexist Language
    • Set the Right Tone
    • Dodging Conversational Pitfalls
    • Extinguishing Flames
    Email Etiquette Training Course - Lesson 7
    Rules of Thumb
    • Effective Subject lines: Tell me up front what you want from me
    • 1 page view only
    • Average 15 words per sentence
    • As short as possible – no extra words
    • 2 – 3 lines per paragraph
    Email Etiquette Training Course - Lesson 8
    Netiquette Guidelines
    • Reviewing Netiquette Guidelines
    • Netiquette Guidelines for Managers
    Email Etiquette Training Course - Lesson 9
    Grammar Perfect
    • Using spellchecker
    • Check for simple sentences
    • Use the Active Voice
    • Use of punctuation
    • Use of emoticons
    • Use of text talk
    Email Etiquette Training Course - Lesson 10
    Managing Email Overload
    • Controlling your Inbox Clutter
    Email Etiquette Training Course - Lesson 11
    Formatting your Email Message
    • Email Style
    • Writing the Email
    • Selecting your format settings
    • Choose the Right Font
    • Select Appropriate Colors
    • Enhancing Readability
    • Resist the urge to use All Upper – or Lowercase Letters
    • Arranging Text into Vertical Lists
    • Sending Attachments with Care
    Email Etiquette Training Course - Lesson 12
    • The Good
    • The Bad
    • The Ugly

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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