Managing Difficult Conversations Training

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This Managing Difficult Conversations Training course teaches you the right approach and strategies to manage and turn potentially difficult conversations into positive discussions with positive outcomes.

After completing this course, you will have learned to: establish the intent of a conversation and its desired outcome, manage your body language, create a conversation template and personalized action plan, stay in control of the conversation throughout, speak persuasively, listen actively, use probing techniques and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Managing Difficult Conversations Training

    After completing this course, participants will have learned to:

    • Predict the results of a conversation
    • Establish the intent of a conversation
    • Identify the desired outcome
    • Manage their body language
    • Speak persuasively
    • Listen actively
    • Use probing techniques
    • Ask the right questions at the right time
    • Establish the purpose of a difficult conversation
    • Create a conversation template
    • Create a personalized action plan
    • Use communication skills to influence and control
    • Maintain safety in a conversation
    • Choose an appropriate place for a conversation
    • Understand and analyze the other person
    • Stay in control of the conversation throughout
    Duration: 1 day course


    Managing Difficult Conversations Training Reviews:

    I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.

    I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.

  • Course Outline - Managing Difficult Conversations Training

    Download Managing Difficult Conversations Training Outline


    Managing Difficult Conversations require specialized knowledge and skill development because they are tough to handle without specialized skills. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.

    The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. Mastering communication is a necessary skill in the management of human resources, handling of customers, and team management.

    Managing Difficult Conversations Training - Lesson 1
    Course Overview
    • Icebreaker
    • Housekeeping Items
    • Workshop Objectives
    Managing Difficult Conversations Training - Lesson 2
    Choosing to Have the Conversation
    • Considering the Consequences
    • Establishing Your Frame of Reference
    • Establishing Positive Intent
    • Identifying the Desired Outcome
    Managing Difficult Conversations Training - Lesson 3
    Toolkit for Successful Conversations
    • Managing Your Body Language
    • Speaking Persuasively
    • Active Listening
    • Asking Questions
    • Probing Techniques
    Managing Difficult Conversations Training - Lesson 4
    Choosing the Time and Place
    • Finding a Neutral Meeting Place
    • Avoiding Temptations
    • Picking the Best Day and Time
    Managing Difficult Conversations Training - Lesson 5
    Framework for Difficult Conversations
    • What’s Your Purpose?
    • Steps for a Difficult Conversation
    • Creating a Conversation Template
    Managing Difficult Conversations Training - Lesson 6
    Staying Safe
    • Mutual Respect
    • Common Ground
    • Staying in Control
    • When To Walk Away
    Managing Difficult Conversations Training - Lesson 7
    Testing the Waters
    • Role Play
    Managing Difficult Conversations Training - Lesson 8
    Wrapping Up
    • Lessons Learned
    • Completion of Action Plans and Evaluations

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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