Communication Skills Training Course
An effective communicator considers the situation, the person being spoken to, the purpose of the conversation and the desired results to then develop an appropriate conversation. This PD Training Communication Skills Training Course provides you with practical tools to help you become an effective and clear communicator in any situation.
This training course teaches you many key skills like understanding how others communicate, how you can adjust your communication style to overcome any communication barriers, how to use and read body language, the S.T.A.R. (Situation, Task, Action and Result) method of speaking, active listening and other effective communication tools.
This comprehensive 1-day training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
By the end of this course, participants will:
"Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course."
In-House Course
"Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at."
Public Course Participant
"The course was helpful and Trish was an absolute delight in helping me gain insight and understanding to the areas that I needed to work on pertaining to my communications skills."
Public Course Participant
"I found the course to be very interesting an useful for communicating skills."
Zentis North America
"My e-mails can sometimes be too long. I am now working harder to get to the point. I will make sure I am communicating what is needed but faster & with less words. I will pay more attention to body language & tone of voice. I found the information/tips on listening to be really helpful too. Thank you!"
Zentis North America
"Jean was great and handle our sometimes tough group well. She kept the energy alive which made the training go by quickly."
"Jean is an excellent trainer, who does a really good job of engaging/dealing with all types of personalities. I especially enjoyed the lessons on body language and the different personality types and how to engage with them."
Absolute Technologies, Inc.
Communication is a basic skill that affects all aspects of our lives. Our words, gestures, appearance and body language all "speak" volumes as to our intent, state of mind and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, makes us better communicators, leaders, partners, parents and friends.
This effective Communications Skills Course helps people learn to communicate more effectively, appropriately and clearly in all situations. This is a great course for everyone, as its benefits can have a positive impact on every aspect of life both at work and at home. Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs.
See the Live Online tab for the course outline for the live online course
|
Topic 1
Communication is key to success
|
Topic 2
REACH – Communication Evolution Tool
|
|
Topic 3
Bridge the Gap to Communication Barriers
|
Topic 4
Beyond Verbal Communication
|
|
Topic 5
Active Listening
|
Topic 6
Asking Good Questions
|
|
Topic 7
Speaking Like a STAR
|
Topic 8
Reflections
|
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Download Live Online Course Outline (PDF)
|
Topic 1
REACH – Communication Evolution Tool
|
Topic 2
Beyond Verbal Communication
|
|
Topic 3
Active Listening
|
Topic 4
Asking Good Questions
|
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
|
Advanced Communication Training Course - Lesson 1
Getting to know yourself - CHOIce
|
Advanced Communication Training Course - Lesson 7
Speaking Like a S.T.A.R.
|
|
Advanced Communication Training Course - Lesson 2
Understanding others - CHOIce
|
Advanced Communication Training Course - Lesson 8
Active Listening Skills
|
|
Advanced Communication Training Course - Lesson 3
Making allowance for others CHOIce and circumstance
|
Advanced Communication Training Course - Lesson 9
Asking Good Questions
|
|
Advanced Communication Training Course - Lesson 4
Understanding Communication Barriers
|
Advanced Communication Training Course - Lesson 10
Appreciative Inquiry
|
|
Advanced Communication Training Course - Lesson 5
Paraverbal Communication Skills
|
Advanced Communication Training Course - Lesson 11
Mastering the Art of Conversation
|
|
Advanced Communication Training Course - Lesson 6
Non-Verbal Communication
|
Advanced Communication Training Course - Lesson 12
Conversational Psychology
|
At your workplace
In our Training Rooms
In our Online Training Room
What is your personality type?