Conflict Resolution Training Course

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Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is for leaders or individuals who are responsible for resolving conflicts within the company or organization.

After completing this Conflict Resolution training course, you will have learned the techniques to identify the source, root causes and types of conflict, how to recognize and prevent a conflict in its early stages, the five main styles and six phases of conflict resolution, anger and stress management techniques, how to avoid recurrence of conflicts and much more.

This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.


Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Conflict Resolution Training Course

    After completing this course, participants will be able to:

    • Recognize the root cause of a conflict
    • Identify various types of conflicts
    • Evaluate the benefits of a resolution
    • Plan a resolution according to the situation and the people involved
    • Apply the six phases of conflict resolution process
    • Use the five main styles of conflict resolution
    • Neutralize emotions
    • Build understanding and cooperation
    • Create a favorable atmosphere for resolving a conflict
    • Apply the conflict resolution process to all types of conflict
    • Break down a conflict resolution process and use it in parts
    • Develop communication tools such as agreement frames and open questions
    • Use anger and stress management techniques
    • Build consensus through understanding
    • Avoid similar conflicts in future by removing the root cause
    • Follow-up to ensure the resolution is effective
    Duration: 1 day course


    Conflict Resolution Training Course Reviews:

    It by far has been the best course I have ever attended and to say that it was life changing is an understatement. “I got it”, I mended relationships and speak up for myself, and this is huge! So thank you and I seriously want my children to experience this as I know it will enable live powerful lives and not wait 50 years to learn it.

  • Course Outline - Conflict Resolution Training Course

    Download Conflict Resolution Training Course Outline


    Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others. For some of us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult to reach a solution.

    Communicating creatively can start from where you stand. It may be within family, community, government or the international arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to build stronger organizations and more rewarding relationships.

    Conflict Resolution Training Course - Lesson 1
    Conflict – is it all bad?
    • Welcome
    • What do we mean by Conflict?
    • The Basis of Conflict
    • Reflection
    Conflict Resolution Training Course - Lesson 2
    Understanding Your Response to Conflict
    • The Learning Dimension Profile
    • The Thomas-Kilmann Conflict Mode Instrument (TKI)
    • Reflection
    Conflict Resolution Training Course - Lesson 3
    What makes up conflict?
    • From Wince to Scream
    • Filters
    • Emotions and Conflict
    • Reflection
    Conflict Resolution Training Course - Lesson 4
    How Managers Can Add to Conflict
    • Micromanagement
    • Poor Understanding
    • Vague Expectations
    • Setting Poor Standards
    • Reflection
    Conflict Resolution Training Course - Lesson 5
    Resolving Conflict Between Others
    • Planning and Setting up a Meeting
    • Running a Mediation Meeting
    • Negotiating a Solution
    • Developing an Agreement
    • Reflection
    Conflict Resolution Training Course - Lesson 6
    When Conflict Involves You
    • Conflict Mapping
    • Having a Balanced View
    • Overcoming Resistance to Meet
    • During the Meeting
    • Reflection
    Conflict Resolution Training Course - Lesson 7
    Implementing Agreements
    • Paying Attention
    • Follow-up Meetings
    • Reflection
    Conflict Resolution Training Course - Lesson 8
    • Create an Action Plan

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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