This Managing Difficult Conversations Training course teaches you the right approach and strategies to manage and turn potentially difficult conversations into positive discussions with positive outcomes.
After completing this course, you will have learned to: establish the intent of a conversation and its desired outcome, manage your body language, create a conversation template and personalized action plan, stay in control of the conversation throughout, speak persuasively, listen actively, use probing techniques and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
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After completing this course, participants will have learned to:
I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
Managing Difficult Conversations require specialized knowledge and skill development because they are tough to handle without specialized skills. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. Mastering communication is a necessary skill in the management of human resources, handling of customers, and team management.
Managing Difficult Conversations Training - Lesson 1
Managing Difficult Conversations Training - Lesson 2
Choosing to Have the Conversation
Managing Difficult Conversations Training - Lesson 3
Toolkit for Successful Conversations
Managing Difficult Conversations Training - Lesson 4
Choosing the Time and Place
Managing Difficult Conversations Training - Lesson 5
Framework for Difficult Conversations
Managing Difficult Conversations Training - Lesson 6
Managing Difficult Conversations Training - Lesson 7
Testing the Waters
Managing Difficult Conversations Training - Lesson 8
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×