Dealing With Difficult People in the Workplace Training Course

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Learn how to manage difficult people in the workplace by attending PD Training’s Dealing with Difficult People in the Workplace training course.  You will gain true insights into human behavior as well as learn the tools and techniques to deal with challenging personalities in an appropriate manner.

After this training course, you will have learned: the proper approach, tools and techniques to deal with difficult behavior, how to identify the cause of negative behavior, how to benefit from conflict and confrontation, how to discuss problems in groups, how to counter negativity with positivity and much more.

This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
Training
  • Learning Outcomes - Dealing With Difficult People in the Workplace Training Course

    After completing this course, participants will have learned to:

    • See conflict as communication
    • Benefit from a confrontation
    • Prevent problems
    • Get focused
    • Deal with theirs and others’ anger
    • Deal with problems
    • Understand and use the three step conflict resolution model
    • Change yourself depending on the situation
    • Understand people’s behaviors and motives
    • De-stress when things get ugly
    • Identify causes of difficult behavior
    • Counter negativity with positivity
    • Discuss problems in groups
    • Use assertive anger
    • Plan and practice to handle difficult situations successfully
    Duration: 1 day course



    Reviews

    Dealing With Difficult People in the Workplace Training Course Reviews:

    I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.




  • Course Outline - Dealing With Difficult People in the Workplace Training Course

    Download Dealing With Difficult People in the Workplace Training Course Outline

    Foreword:

    During this training course, participants learn how to approach difficult people, and understand and influence them so that a successful resolution can be achieved without negativity and damage.

    The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.

    Dealing With Difficult People in the Workplace Training Course - Lesson 1
    Course Overview
    Dealing With Difficult People in the Workplace Training Course - Lesson 2
    Conflict as Communication
    • Defining Conflict
    • Self-Assessment
    Dealing With Difficult People in the Workplace Training Course - Lesson 3
    Benefits of Confrontation
    Dealing With Difficult People in the Workplace Training Course - Lesson 4
    Preventing Problems
    • Overview
    • Group Discussion
    Dealing With Difficult People in the Workplace Training Course - Lesson 5
    Getting Focused
    • Getting to the Heart of the Matter
    • The Three F’s
    Dealing With Difficult People in the Workplace Training Course - Lesson 6
    Managing Anger
    • Coping Strategies
    • Guidelines for Assertive Anger
    Dealing With Difficult People in the Workplace Training Course - Lesson 7
    Dealing with Problems
    • Coping Strategies
    • Guidelines for Assertive Anger
    Dealing With Difficult People in the Workplace Training Course - Lesson 8
    The Three-Step Conflict Resolution Model
    • The Three-Step Model
    • Getting the Hang of Things
    Dealing With Difficult People in the Workplace Training Course - Lesson 9
    Practice Makes Pretty Good
    • Planning
    • Practice
    Dealing With Difficult People in the Workplace Training Course - Lesson 10
    Changing Yourself
    • Negative vs Positive Interactions
    • Dealing with Negative Feelings
    Dealing With Difficult People in the Workplace Training Course - Lesson 11
    Why Don’t People Do What They Are Supposed To?
    Dealing With Difficult People in the Workplace Training Course - Lesson 12
    De-Stress Options to Use When Things Get Ugly

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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