Sales Training for Call Centers Training Course

The Sales Training for Call Centres Training course is designed to help your call center sales staff develop the skills and ability to handle a wide range of situations and favorably present your products or services over the phone.

This course covers the following: call strategies for different types of buying motivations,  the strategic sales process, setting SMART goals, how to speak like a STAR (Situation, Task, Action, Result) and other strategies for effective communication, advanced phone etiquette skills, knowing when it's time to close the deal and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

 

Learning Outcomes
Course Outline
Client Site
Training
  • Learning Outcomes - Sales Training for Call Centers Training Course

    By the end of this course, participants will:

    • Define outbound call center strategies
    • Identify the different types of buying motivations
    • Master strategic sales processes for your products, buying cycle and the buyer's motivations
    • Learn strategies for effective communication
    • Learn advanced phone etiquette skills
    • Set benchmarks for help with managing individuals as well as teams
    • Develop strategies for increasing team motivation & morale leading to a great company culture
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Sales Training for Call Centers Training Course Reviews:

    Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.

    Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.




  • Course Outline - Sales Training for Call Centers Training Course

    Download Sales Training for Call Centers Training Course Outline

    Foreword:

    A well-trained Call Center is the heart of any operation. Call Center employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organization. By presenting these attributes, call center staff will also personally benefit in terms of salaries and performance bonuses.

    Call Center training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.

    Sales Training for Call Centers Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    Sales Training for Call Centers Training Course - Lesson 2
    Types of Questions
    • Open Questions
    • Closed Questions
    • Ignorant Redirection
    • Positive Redirection
    • Negative Redirection
    • Multiple Choice Redirection
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 3
    The Basics (Part I)
    • Defining Buying Motives
    • Establishing a Call Strategy
    • Prospecting
    • Qualifying
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 4
    Benchmarking
    • Benchmark Metrics
    • Performance Breakdown
    • Implementing Improvements
    • Benefits
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 5
    The Basics (Part II)
    • Getting Beyond the Gate Keeper
    • Controlling the Call
    • Difficult Customers
    Sales Training for Call Centers Training Course - Lesson 6
    Goal Setting
    • The Importance of Goals
    • SMART Goals
    • Staying Committed
    • Motivation
    • Overcoming Limitations
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 7
    Phone Etiquette
    • Preparation
    • Building Rapport
    • Speaking Clearly- Tone of Voice
    • Effective Listening
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 8
    Key Steps
    • Six Success Factors
    • Staying Customer Focused
    • The Art of Telephone Persuasion
    • Telephone Selling Techniques
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 9
    Tools
    • Self-Assessments
    • Utilizing Sales Scripts
    • Making the Script Your Own
    • The Sales Dashboard
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 10
    Closing
    • Knowing when it's Time to Close
    • Closing Techniques
    • Maintaining the Relationship
    • After the Sale
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 11
    Speaking Like a Star
    • S= Situation
    • T= Task
    • A= Action
    • R=Result
    • Case Study
    Sales Training for Call Centers Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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