Conflict Resolution Training

Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is tailored for leaders or individuals who are responsible for resolving conflicts within the company or organization.

After completing this Conflict Resolution training course, you will have learned the techniques to identify the root causes and types of conflict, enabling you to recognize and address a conflict effectively in its early stages. Additionally, you will learn to evaluate and plan a course of action, apply the six phases and utilize the five main styles of the conflict resolution process.  

You will learn to neutralize emotions, build understanding and cooperation, and create a favorable atmosphere for resolving conflicts. Furthermore, the course will teach you communication tools and various management techniques to handle anger and stress to avoid conflict recurrence.

This comprehensive and valuable training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Conflict Resolution Training Courses


Conflict Resolution Training
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4.750 out of 5 from 4 responses

Your Learning Outcomes

After completing this course, participants will be able to:

  • Recognize the root cause of a conflict
  • Identify various types of conflicts
  • Evaluate the benefits of a resolution
  • Plan a resolution according to the situation and the people involved
  • Apply the six phases of conflict resolution process
  • Use the five main styles of conflict resolution
  • Neutralize emotions
  • Build understanding and cooperation
  • Create a favorable atmosphere for resolving a conflict
  • Apply the conflict resolution process to all types of conflict
  • Break down a conflict resolution process and use it in parts
  • Develop communication tools such as agreement frames and open questions
  • Use anger and stress management techniques
  • Build consensus through understanding
  • Avoid similar conflicts in future by removing the root cause
  • Follow-up to ensure the resolution is effective


Duration: 1.0 day course Live Online Experts

Reviews




Download Course Outline (PDF)

Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others. For some of us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult to reach a solution.

Communicating creatively can start from where you stand. It may be within family, community, government or the international arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to build stronger organizations and more rewarding relationships.

Course Outline for Conflict Resolution Training

See the Live Online tab for the course outline for the live online course

Topic 1
Conflict – is it all bad?
  • Welcome
  • What do we mean by Conflict?
  • The Basis of Conflict
  • Reflection
Topic 2
Understanding Your Response to Conflict
  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection
Topic 3
What makes up conflict?
  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection
Topic 4
How Managers Can Add to Conflict
  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection
Topic 5
Resolving Conflict Between Others
  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection
Topic 6
When Conflict Involves You
  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection
Topic 7
Implementing Agreements
  • Paying Attention
  • Follow-up Meetings
  • Reflection
Topic 8
Reflections
  • Create an Action Plan

Client Site Training - We’ll focus on what matters most to you and tailor to your context


Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

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Generates Sign in Sheet

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Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

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It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Live Online Classes

Live Online
3-hour course
10:00 am - 1:00 pm America/Los_Angeles
USD450.00
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31 October
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Download Live Online Course Outline (PDF)

Course Outline for Conflict Resolution Training - Online Instructor-led 3 hours

Topic 1
Conflict – is it All Bad?
  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection
Topic 2
Understanding Your Response to Conflict
  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection
Topic 3
Resolving Conflict Between Others
  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection
Topic 4
Implementing Agreements
  • Paying Attention
  • Follow-up Meetings
  • Reflection

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Live online interactive session with an expert trainer

Questions:

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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