Managing Customer Service Training

This Managing Customer Service Training course is designed to help supervisors and managers manage their customer service staff in achieving the level of service that enhances client satisfaction, increases sales, creates higher customer retention and repeat business and improves word-of-mouth advertising by motivated, raving fans.

After this one-day training course, you will have learned: to have a better understanding of leadership and the role of a customer service manager, how to establish excellent customer service according to your business practices and policies, how to train and make your staff truly engaged, how to manage staff performance, the six critical elements of customer service and other essential skills.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

After completing this course, participants will have learned to:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop essential skills and practices in managing customer service
  • Understand leadership
  • Recognize what employees are looking for to be truly engaged
  • Manage performance
  • Recognize who the customers are and what they are looking for
  • Use onboarding and orientation
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  • Understand and use the six critical elements of customer service
  • Use the five practices of leadership

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.

Awesome session today. Inspiring and had a lot to take home. The information supplied was great and in-depth. It tied the activities all together. The whole concept of the course is eye opening and have increased my self-awareness.

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Customer Service Training Now

During this training course, participants will develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.

Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.

Course Outline for Managing Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • Icebreaker
  • Pre-Assignment Review
  • Workshop Objectives

Topic 2

Understanding Leadership

  • About Leadership
  • Understanding Your Comfort Zone
  • Managing Performance
  • Servant Leadership
  • Onboarding and Orientation

Topic 3

Six Critical Elements

  • Element One: A Customer Service Focus
  • Element Two: Defined in Your Organization
  • Element Three: Given Life by the Employees
  • Element Four: Problem Solving
  • Element Five: Measure It
  • Element Six: Reinforce It
  • Measurement in Practice

Topic 4

Five Practices of Leadership

  • Challenging, Inspiring and Enabling
  • Modeling and Heart
  • Practices in Practice

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Customer Service Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Customer Service Courses Category