This Managing Customer Service Training course is designed to help supervisors and managers manage their customer service staff in achieving the level of service that enhances client satisfaction, increases sales, creates higher customer retention and repeat business and improves word-of-mouth advertising by motivated, raving fans.
After this one-day training course, you will have learned: to have a better understanding of leadership and the role of a customer service manager, how to establish excellent customer service according to your business practices and policies, how to train and make your staff truly engaged, how to manage staff performance, the six critical elements of customer service and other essential skills.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
|Course name||Length||Outline||Next class|
|Active Listening Training||0.5 day course||View schedule|
|Communication Skills Training||1.0 day course||View schedule|
|Conflict Resolution Training||1.0 day course||View schedule|
|Customer Service Training||1.0 day course||View schedule|
|Professional Telephone Skills Training||1.0 day course||View schedule|
|Body Language Training||1.0 day course||View schedule|
|Managing Customer Service Training||1.0 day course||View schedule|
After completing this course, participants will have learned to:
I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.
Awesome session today. Inspiring and had a lot to take home. The information supplied was great and in-depth. It tied the activities all together. The whole concept of the course is eye opening and have increased my self-awareness.
During this training course, participants will develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.
Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.
Managing Customer Service Training Course - Lesson 1
Managing Customer Service Training Course - Lesson 2
Managing Customer Service Training Course - Lesson 3
Six Critical Elements
Managing Customer Service Training Course - Lesson 4
Five Practices of Leadership
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.