Managing Customer Service Training Course

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This Managing Customer Service Training course is designed to help supervisors and managers manage their customer service staff in achieving the level of service that enhances client satisfaction, increases sales, creates higher customer retention and repeat business and improves word-of-mouth advertising by motivated, raving fans.

After this one-day training course, you will have learned: to have a better understanding of leadership and the role of a customer service manager, how to establish excellent customer service according to your business practices and policies, how to train and make your staff truly engaged, how to manage staff performance, the six critical elements of customer service and other essential skills.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Managing Customer Service Training Course

    After completing this course, participants will have learned to:

    • Identify ways to establish links between excellence in customer service and your business practices and policies.
    • Develop essential skills and practices in managing customer service
    • Understand leadership
    • Recognize what employees are looking for to be truly engaged
    • Manage performance
    • Recognize who the customers are and what they are looking for
    • Use onboarding and orientation
    • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
    • Understand and use the six critical elements of customer service
    • Use the five practices of leadership
    Duration: 1 day course


    Managing Customer Service Training Course Reviews:

    I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.

    Awesome session today. Inspiring and had a lot to take home. The information supplied was great and in-depth. It tied the activities all together. The whole concept of the course is eye opening and have increased my self-awareness.

  • Course Outline - Managing Customer Service Training Course

    Download Managing Customer Service Training Course Outline


    During this training course, participants will develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.

    Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.

    Managing Customer Service Training Course - Lesson 1
    Getting Started
    • Icebreaker
    • Pre-Assignment Review
    • Workshop Objectives
    Managing Customer Service Training Course - Lesson 2
    Understanding Leadership
    • About Leadership
    • Understanding Your Comfort Zone
    • Managing Performance
    • Servant Leadership
    • Onboarding and Orientation
    Managing Customer Service Training Course - Lesson 3
    Six Critical Elements
    • Element One: A Customer Service Focus
    • Element Two: Defined in Your Organization
    • Element Three: Given Life by the Employees
    • Element Four: Problem Solving
    • Element Five: Measure It
    • Element Six: Reinforce It
    • Measurement in Practice
    Managing Customer Service Training Course - Lesson 4
    Five Practices of Leadership
    • Challenging, Inspiring and Enabling
    • Modeling and Heart
    • Practices in Practice

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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