Communication Skills Training

An effective communicator considers the situation, the person being spoken to, the purpose of the conversation and the desired results to then develop an appropriate conversation. This PD Training Communication Skills Training Course provides you with practical tools to help you become an effective and clear communicator in any situation.

Active listening becomes second nature as you gain insight with this training course. It will teach you many key skills like understanding how others communicate, how you can adjust your communication style to overcome any communication barriers, how to use and read body language, the S.T.A.R. (Situation, Task, Action and Result) method of speaking, active listening and other effective communication tools.

In addition to these skills, the course delves into range of skills, including recognizing and utilizing personality types and communication preferences. With our exclusive Profiling Tool, you will gain insights into your own style and preferences, enabling you to communicate more effectively. You will also learn to identify these traits in others, allowing you to tailor your approach to suit their needs and to overcome communication barriersElevate your communication skills and make a lasting impression in both your personal and professional interactions.

This comprehensive 1-day training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Communication Skills Training Courses


Your Learning Outcomes

By the end of this course, participants will:

  • Identify their Personality Type & communication preferences using our proprietary Profiling Tool
  • Recognize other people's Personality Types & communication preferences
  • Master adjusting one's own communication approach based on need
  • Identify barriers to effective communication and how to overcome them
  • Effectively utilize tone
  • Develop nonverbal & paraverbal communication skills
  • Master the S.T.A.R. method for speaking on the spot
  • Use body language appropriately
  • Listen actively & effectively
  • Gain insight into asking open questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others
  • Use "I" messages
  • Converse confidently and network with others


PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Course Reviews

  • I appreciated the way we were able to find possible solutions for our difficulties by having a dialog.

    I liked the chart that listed the types of communicators and what to try to do and what to avoid when communicating with them. I wrote it in my planner.

    "Lamar Institute of Technology
  • I have completed a lot of courses over my working life and I found this to be really informative, interesting and relevant."Ronald McDonald House Charities
  • I had very valuable takeaways from this training and it will prove very helpful in days to come."Union County Public Schools
  • I found the course to be very interesting an useful for communicating skills.

    My e-mails can sometimes be too long. I am now working harder to get to the point. I will make sure I am communicating what is needed but faster & with less words. I will pay more attention to body language & tone of voice. I found the information/tips on listening to be really helpful too.

    "Zentis North America

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

Communication is a basic skill that affects all aspects of our lives. Our words, gestures, appearance and body language all "speak" volumes as to our intent, state of mind and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, makes us better communicators, leaders, partners, parents and friends.

This effective Communications Skills Course helps people learn to communicate more effectively, appropriately and clearly in all situations. This is a great course for everyone, as its benefits can have a positive impact on every aspect of life both at work and at home. Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs.

See the Live Online tab for the course outline for the live online course

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

  • 5 Habits of Highly Effective Communicators
  • Reflection

Topic 2

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 3

Bridge the Gap to Communication Barriers

  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection

Topic 4

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 5

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 6

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

Topic 7

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

4.8/5

from 225 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

9:00 AM - 12:00 PM America/Los_Angeles

USD450.00

February 12

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March 27

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April 14

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May 6

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Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 2

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 3

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 4

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Learn the habits, strategies and techniques to improve your communication in this Micro eLearning course.

Buy Communication Skills

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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