Communication Skills Training Course

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An effective communicator considers the situation, the person being spoken to, the purpose of the conversation and the desired results to then develop an appropriate conversation. This PD Training Communication Skills Training Course provides you with practical tools to help you become an effective and clear communicator in any situation.

This training course teaches you many key skills like understanding how others communicate, how you can adjust your communication style to overcome any communication barriers, how to use and read body language, the S.T.A.R. (Situation, Task, Action and Result) method of speaking, active listening and other effective communication tools.

This comprehensive 1-day training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Communication Skills Training Course

    By the end of this course, participants will:

    • Identify their Personality Type & communication preferences using our proprietary Profiling Tool
    • Recognize other people's Personality Types & communication preferences
    • Master adjusting one's own communication approach based on need
    • Identify barriers to effective communication and how to overcome them
    • Effectively utilize tone
    • Develop nonverbal & paraverbal communication skills
    • Master the S.T.A.R. method for speaking on the spot
    • Use body language appropriately
    • Listen actively & effectively
    • Gain insight into asking open questions
    • Use appreciative inquiry as a communication tool
    • Establish common ground with others
    • Use "I" messages
    • Converse confidently and network with others
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.


    Communication Skills Training Course Reviews:

    "Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course."


    "Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course."

    In-House Course


    "Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at."

    Public Course Participant


    "The course was helpful and Trish was an absolute delight in helping me gain insight and understanding to the areas that I needed to work on pertaining to my communications skills."

    Public Course Participant


    "I found the course to be very interesting an useful for communicating skills."

    Zentis North America


    "My e-mails can sometimes be too long. I am now working harder to get to the point. I will make sure I am communicating what is needed but faster & with less words. I will pay more attention to body language & tone of voice. I found the information/tips on listening to be really helpful too. Thank you!"

    "I found the course to be very interesting an useful for communicating skills."

    Zentis North America

    "Jean was great and handle our sometimes tough group well. She kept the energy alive which made the training go by quickly."

    "Jean is an excellent trainer, who does a really good job of engaging/dealing with all types of personalities. I especially enjoyed the lessons on body language and the different personality types and how to engage with them."

    Absolute Technologies, Inc.


  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline


    Communication is a basic skill that affects all aspects of our lives. Our words, gestures, appearance and body language all "speak" volumes as to our intent, state of mind and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, makes us better communicators, leaders, partners, parents and friends.

    This Effective Communications Training Course helps people learn to communicate more effectively, appropriately and clearly in all situations. This is a great course for everyone, as its benefits can have a positive impact on every aspect of life both at work and at home. Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs.

    Communication Skills Training Course - Lesson 1
    Communication is key to success
    • 5 Habits of Highly Effective Communicators
    • Reflection
    Communication Skills Training Course - Lesson 2
    LDP ā€“ Communication Evolution Tool
    • Adjusting your style for a better approach:
    • Communicating when stressed
    • Reflection
    Communication Skills Training Course - Lesson 3
    Bridge the Gap to Communication Barriers
    • The Communication Process
    • Types of Barriers
    • Self-Awareness ā€“ Johari Window
    • Reflection
    Communication Skills Training Course - Lesson 4
    Beyond Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Para-Verbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    • Reflection
    Communication Skills Training Course - Lesson 5
    Active Listening
    • 8 Common Barriers to Effective Listening and how to overcome them
    • Quadrant of cognitive/explanatory styles
    • Understanding Active Listening
    • Sending Good Signals to Others
    • Ladder of Inference
    • Reflection
    Communication Skills Training Course - Lesson 6
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    • Reflection
    Communication Skills Training Course - Lesson 7
    Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Using ā€œIā€ Messages
    • Active Constructive Response - ACR
    • Reflection
    Communication Skills Training Course - Lesson 8
    • Create an Action Plan
    • Accountability = Action

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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