Communication Skills Training

An effective communicator considers the situation, the person being spoken to, the purpose of the conversation and the desired results to then develop an appropriate conversation. This PD Training Communication Skills Training Course provides you with practical tools to help you become an effective and clear communicator in any situation.

This training course teaches you many key skills like understanding how others communicate, how you can adjust your communication style to overcome any communication barriers, how to use and read body language, the S.T.A.R. (Situation, Task, Action and Result) method of speaking, active listening and other effective communication tools.

This comprehensive 1-day training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

By the end of this course, participants will:

  • Identify their Personality Type & communication preferences using our proprietary Profiling Tool
  • Recognize other people's Personality Types & communication preferences
  • Master adjusting one's own communication approach based on need
  • Identify barriers to effective communication and how to overcome them
  • Effectively utilize tone
  • Develop nonverbal & paraverbal communication skills
  • Master the S.T.A.R. method for speaking on the spot
  • Use body language appropriately
  • Listen actively & effectively
  • Gain insight into asking open questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others
  • Use "I" messages
  • Converse confidently and network with others
Duration: 1.0 day course Live Online Experts


Communication Skills Training Reviews:

"Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course."


"Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course."

In-House Course


"Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at."

Public Course Participant


"The course was helpful and Trish was an absolute delight in helping me gain insight and understanding to the areas that I needed to work on pertaining to my communications skills."

Public Course Participant


"I found the course to be very interesting an useful for communicating skills."

Zentis North America


"My e-mails can sometimes be too long. I am now working harder to get to the point. I will make sure I am communicating what is needed but faster & with less words. I will pay more attention to body language & tone of voice. I found the information/tips on listening to be really helpful too. Thank you!"

Zentis North America

"Jean was great and handle our sometimes tough group well. She kept the energy alive which made the training go by quickly."

"Jean is an excellent trainer, who does a really good job of engaging/dealing with all types of personalities. I especially enjoyed the lessons on body language and the different personality types and how to engage with them."

Absolute Technologies, Inc.


Course Outline
Communication Skills Training Course

Download Communication Skills Training Course Outline


Communication is a basic skill that affects all aspects of our lives. Our words, gestures, appearance and body language all "speak" volumes as to our intent, state of mind and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, makes us better communicators, leaders, partners, parents and friends.

This effective Communications Skills Course helps people learn to communicate more effectively, appropriately and clearly in all situations. This is a great course for everyone, as its benefits can have a positive impact on every aspect of life both at work and at home. Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs.

Communication Skills Training Course - Lesson 1
Communication is key to success
  • 5 Habits of Highly Effective Communicators
  • Reflection
Communication Skills Training Course - Lesson 2
REACH – Communication Evolution Tool
  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection
Communication Skills Training Course - Lesson 3
Bridge the Gap to Communication Barriers
  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection
Communication Skills Training Course - Lesson 4
Beyond Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection
Communication Skills Training Course - Lesson 5
Active Listening
  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection
Communication Skills Training Course - Lesson 6
Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection
Communication Skills Training Course - Lesson 7
Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection
Communication Skills Training Course - Lesson 8
  • Create an Action Plan
  • Accountability = Action

Client Site Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Live Online
3-hour course
12:00 PM - 3:00 PM America/New_York
16 December
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9 February
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22 March
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12 May
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  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
Advanced Communication Training Course - Lesson 1
Getting to know yourself - CHOIce
  • Bullet Point What is your personality type?
  • Bullet Point What are your communication preferences?
  • Bullet Point What are your communication tendencies?
Advanced Communication Training Course - Lesson 7
Speaking Like a S.T.A.R.
  • Bullet Point S = Situation
  • Bullet Point T = Task
  • Bullet Point A = Action
  • Bullet Point R = Result
  • Bullet Point Summary
Advanced Communication Training Course - Lesson 2
Understanding others - CHOIce
  • Bullet Point What other personality types are out there?
  • Bullet Point What are their communication preferences?
  • Bullet Point What are their communication tendencies?
Advanced Communication Training Course - Lesson 8
Active Listening Skills
  • Bullet Point Seven Ways to Listen Better Today
  • Bullet Point Understanding Active Listening
  • Bullet Point Sending Good Signals to Others
Advanced Communication Training Course - Lesson 3
Making allowance for others CHOIce and circumstance
  • Bullet Point Consider your approach:
    • Bullet Point What is the receiver's CHOIce?
    • Bullet Point What type of message are you delivering?
    • Bullet Point Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?
  • Bullet Point Develop strategies for future application
Advanced Communication Training Course - Lesson 9
Asking Good Questions
  • Bullet Point Open Questions
  • Bullet Point Closed Questions
  • Bullet Point Probing Questions
Advanced Communication Training Course - Lesson 4
Understanding Communication Barriers
  • Bullet Point An Overview of Common Barriers
  • Bullet Point Language Barriers
  • Bullet Point Cultural Barriers
  • Bullet Point Differences in Time and Place
Advanced Communication Training Course - Lesson 10
Appreciative Inquiry
  • Bullet Point The Purpose of AI
  • Bullet Point The Four Stages
  • Bullet Point Examples and Case Studies
Advanced Communication Training Course - Lesson 5
Paraverbal Communication Skills
  • Bullet Point The Power of Pitch
  • Bullet Point The Truth about Tone
  • Bullet Point The Strength of Speed
Advanced Communication Training Course - Lesson 11
Mastering the Art of Conversation
  • Bullet Point Level One: Discussing General Topics
  • Bullet Point Level Two: Sharing Ideas and Perspectives
  • Bullet Point Level Three: Sharing Personal Experiences
  • Bullet Point Our Top Networking Tips
Advanced Communication Training Course - Lesson 6
Non-Verbal Communication
  • Bullet Point Understanding the Mehrabian Study
  • Bullet Point All About Body Language
  • Bullet Point Interpreting Gestures
Advanced Communication Training Course - Lesson 12
Conversational Psychology
  • Bullet Point Understanding Precipitating Factors
  • Bullet Point Establishing Common Ground
  • Bullet Point Using “I” Messages


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