Learn how to manage difficult people in the workplace by attending PD Training’s Dealing with Difficult People in the Workplace training course. You will gain true insights into human behavior as well as learn the tools and techniques to deal with challenging personalities in an appropriate manner.
After this training course, you will have learned: the proper approach, tools and techniques to deal with difficult behavior, how to identify the cause of negative behavior, how to benefit from conflict and confrontation, how to discuss problems in groups, how to counter negativity with positivity and much more.
This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
|Course name||Length||Outline||Next class|
|Active Listening Training||0.5 day course|
|Anger Management Workshop||1.0 day course|
|Assertiveness & Self Confidence Training||1.0 day course|
|Communication Skills Training||1.0 day course|
|Creative Problem Solving Training||1.0 day course|
|Public Speaking Training||1.0 day course|
|Stress Management Training||1.0 day course|
|Emotional Intelligence (EQ) For Professionals Training||1.0 day course|
|Body Language Training||1.0 day course|
|Dealing With Difficult People in the Workplace Training||1.0 day course|
|Influence and Persuasion at Work Training||0.5 day course|
|Goal Setting and Getting Things Done Training Course||1.0 day course|
|Job Search, Application and Interview Skills Training||1.0 day course|
|Organizational Skills Training||1.0 day course|
|Work-Life Balance Training||1.0 day course|
|Communication Skills Training for Advanced Vision Technology Inc. (AVT Inc||1.0 day course|
|Communication Skills Training for Advanced Vision Technology Inc. (AVT Inc for Advanced Vision Technology Inc. (AVT Inc||1.0 day course|
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
During this training course, participants learn how to approach difficult people, and understand and influence them so that a successful resolution can be achieved without negativity and damage.
The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.
Dealing With Difficult People in the Workplace Training Course - Lesson 1
The Three Ds
Dealing With Difficult People in the Workplace Training Course - Lesson 2
It all starts with me
Dealing With Difficult People in the Workplace Training Course - Lesson 3
Communication is Key
Dealing With Difficult People in the Workplace Training Course - Lesson 4
Dealing with Particular Behaviors
Dealing With Difficult People in the Workplace Training Course - Lesson 5
Reasonable and Unreasonable Managers
Dealing With Difficult People in the Workplace Training Course - Lesson 6
Dealing With Difficult People in the Workplace Training Course - Lesson 7
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.