Learn how to manage difficult people in the workplace by attending PD Training’s Dealing with Difficult People in the Workplace training course. You will gain true insights into human behavior as well as learn the tools and techniques to deal with challenging personalities in an appropriate manner.
After this training course, you will have learned: the proper approach, tools and techniques to deal with difficult behavior, how to identify the cause of negative behavior, how to benefit from conflict and confrontation, how to discuss problems in groups, how to counter negativity with positivity and much more.
This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
During this training course, participants learn how to approach difficult people, and understand and influence them so that a successful resolution can be achieved without negativity and damage.
The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Course Overview
Topic 2
Conflict as Communication
Topic 3
Benefits of Confrontation
Topic 4
Preventing Problems
Topic 5
Getting Focused
Topic 6
Managing Anger
Topic 7
Dealing with Problems
Topic 8
The Three-Step Conflict Resolution Model
Topic 9
Practice Makes Pretty Good
Topic 10
Changing Yourself
Topic 11
Why Don’t People Do What They Are Supposed To?
Topic 12
De-Stress Options to Use When Things Get Ugly
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
After completing this course, participants will have learned to:
Topic 1
It all starts with me
Topic 2
Communication is Key
Topic 3
Dealing with Particular Behaviours
Topic 4
Self-Preservation
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Personal Development Courses Category
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