Dealing With Difficult People in the Workplace Training

Learn how to manage difficult people in the workplace by attending PD Training’s Dealing with Difficult People in the Workplace training course.  You will gain true insights into human behavior as well as learn the tools and techniques to deal with challenging personalities in an appropriate manner.

After this training course, you will have learned: the proper approach, tools and techniques to deal with difficult behavior, how to identify the cause of negative behavior, how to benefit from conflict and confrontation, how to discuss problems in groups, how to counter negativity with positivity and much more.

This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

After completing this course, participants will have learned to:

  • Identify root causes of difficult behavior
  • How to approach and manage difficult people
  • Understand particular types of Behavior
  • How to deal with Passive and Aggressive Behavior
  • Dealing with workplace conflicts
  • Recognise different attitudes
  • Handle stressful situation

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

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REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Dealing With Difficult People in the Workplace Training Now

During this training course, participants learn how to approach difficult people, and understand and influence them so that a successful resolution can be achieved without negativity and damage.

The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.

See the Live Online tab for the course outline for the live online course

Course Outline for Dealing With Difficult People in the Workplace Training

After completing this course, participants will have learned to:

Topic 1

Conflict and its Benefits

  • What is Conflict?
  • Avoidance as a Strategy Self-Assessment
  • Analyzing Difficulty

Topic 2

Understanding my Response to Conflict

  • REACH Quadrants
  • Conflict Stlyes

Topic 3

Preventing Problems

  • Recognizing Miconceptions
  • Preventing Problems

Topic 4

Maintaining Focus

  • The Three F’s
  • Applying the Three F's

Topic 5

Managing Anger

  • Coping Strategies
  • Dealing with Other People's Anger
  • Tips for Assertive Anger

Topic 6

Dealing with Problems

  • Dealing with Problems
  • Causes of Difficult Behavior

Topic 7

Conflict Resolution Model

  • Three-Step Model
  • Applying the Three Step Model
  • Present Your Plan

Topic 8

Changing Yourself

  • Dealing with Negative Feelings

Topic 9

Why People Don't Do What They Are Supposed To?

Topic 10

De-Stress Options to Use When Things Get Ugly

  • Positive Coping Thoughts

4.9/5

from 7 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Dealing With Difficult People in the Workplace Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

9:00 AM - 12:00 PM America/Los_Angeles

USD450.00

December 11

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January 28

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April 11

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July 8

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Course Outline for Dealing With Difficult People in the Workplace Training

After completing this course, participants will have learned to:

Topic 1

Conflict and its Benefits

  • What is Conflict?
  • Avoidance as a Strategy
  • Analyzing Difficulty

Topic 2

Understanding my Response to Conflict

  • REACH Quadrants
  • Conflict Styles

Topic 3

Preventing Problems

  • Recognizing Misconceptions
  • Preventing Problems

Topic 4

Maintaining Focus

  • The Three Fs
  • Applying the Three Fs

Topic 5

Managing Anger

  • Coping Strategies
  • Dealing with Other People's Anger

Topic 6

Conflict Resolution Model

  • Three Step Model
  • Applying the Three Step Model

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Personal Development Courses Category