Active Listening Training

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. It helps in gaining better understanding, giving better responses and building rapport that will help you in making better decisions and judgments. Learn how you can develop your active listening skills by attending PD Training’s Active Listening Training Course.

This course covers the following: what active listening is, the differences between 'hearing' and 'listening', how to develop the ability to actively listen, how your emotions affect the ability to listen and communicate, the importance of active listening for a productive brainstorming and much more. Additionally, this course touches on body language as well as specific types of questioning techniques. After learning and implementing these active listening techniques taught in this course, you will become a more effective communicator and experience better results in your relationships at the workplace.

This comprehensive training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Active Listening Training Courses


Your Learning Outcomes

By the end of this training course, participants will:

  • Test your ability to actively listen
  • Identify the difference between ‘hearing’ and ‘listening’
  • Determine active listening principles
  • Identify your own communication behaviors
  • Understand how your emotions affect the ability to listen and communicate
  • Understand the use of ‘minimal encouragers’
  • Learn to paraphrase and restate for clarification
  • Practice active listening skills
  • Manage an encouraging and productive brainstorming environment


PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Course Reviews

  • The tools and interchange of what a "true conversation" is between listener and talker was huge! I am so very much self aware now and confident in how to effectively be a thoughtful and intentional listener."Fulton County Schools
  • Very useful training and we took away a lot of insight to be better listeners."UCDFD
  • The presenter was excellent. Her attention to each participants' aims of the workshop were attended to very well. She directed the training to specific modules which were helpful to particular participants and skimmed over modules that were not as applicable to us. I appreciated her style of teaching and presenting and would recommend her as a trainer to other people."Salvation Army
  • The training pointed out things we take for granted that affect our effective listening skills."Speech Processing Solutions
  • Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives."Individual Participant

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

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REACH
Profiles

For every participant
valued at $199 each

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Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Active Listening Training Now

Effective listening is actively absorbing the information shared with you by a speaker and showing that you are listening and interested in the conversation. Active listening also helps you to provide appropriate feedback to the speaker so that s/he knows that the message was well received.

This fun and interactive Active Listening Skills Training Program provides practical skills and knowledge that will transform your personal and professional interactions, and lead to more rewarding and meaningful communications.

See the Live Online tab for the course outline for the live online course

Course Outline for Active Listening Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans

Topic 2

How Well Do You Actively Listen?

  • Group Activity

Topic 3

What Affects Listening?

  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?

Topic 4

Determine Your Communication Behaviours

  • REACH and Communication Styles
  • Step 1: Increase your awareness and adaptability
  • Step 2: Adapt your approach

Topic 5

Verbal Communication Skills

  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language

Topic 6

High Emotion - Low Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions

Topic 7

Tips and Tricks to Manage a Brainstorming Environment

  • Tips and Tricks

Topic 8

Wrapping Up

  • Words from the Wise
  • Action Plans
 

4.9/5

from 70 responses
Download PDF Outline Duration: 0.5 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Active Listening Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

10:00 am - 1:00 pm America/Los_Angeles

USD450.00

22 August

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9 September

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23 October

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25 November

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Course Outline for Active Listening Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans

Topic 2

How Well Do You Actively Listen?

  • Group Activity

Topic 3

What Affects Listening?

  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?

Topic 4

Determine Your Communication Behaviours

  • REACH and Communication Styles
  • Step 1: Increase your awareness and adaptability
  • Step 2: Adapt your approach

Topic 5

Verbal Communication Skills

  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language

Topic 6

High Emotion - Low Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions

Topic 7

Tips and Tricks to Manage a Brainstorming Environment

  • Tips and Tricks

Topic 8

Wrapping Up

  • Words from the Wise
  • Action Plans
 

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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