Active listening helps in gaining better understanding, giving better responses and building rapport that will help you in making better decisions and judgments. Learn how you can develop your active listening skills by attending PD Training’s Active Listening Training Course.

This course covers the following: what active listening is, the differences between ‘hearing’ and ‘listening, how to develop the ability to actively listen, how your emotions affect the ability to listen and communicate, the importance of active listening for a productive brainstorming and much more.

This comprehensive training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes
Active Listening Training Course

By the end of this training course, participants will:

  • Test your ability to actively listen
  • Identify the difference between ‘hearing’ and ‘listening’
  • Determine active listening principles
  • Identify your own communication behaviors
  • Understand how your emotions effect the ability to listen and communicate
  • Understand the use of ‘minimal encouragers’
  • Learn to paraphrase and restate for clarification
  • Practice active listening skills
  • Manage an encouraging and productive brainstorming environment
Duration: 0.5 day course



Reviews

Active Listening Training Course Reviews:

Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course.

Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.




Course Outline
Active Listening Training Course

Download Active Listening Training Course Outline

Foreword:

Effective listening is actively absorbing the information shared with you by a speaker and showing that you are listening and interested in the conversation. Active listening also helps you to provide appropriate feedback to the speaker so that s/he knows that the message was well received.

This fun and interactive Active Listening Skills Training Program provides practical skills and knowledge that will transform your personal and professional interactions, and lead to more rewarding and meaningful communications.

Active Listening Training Course - Lesson 1
Getting Started
  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans
Active Listening Training Course - Lesson 2
How Well Do You Actively Listen?
  • Group Activity
Active Listening Training Course - Lesson 3
What Affects Listening?
  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?
Active Listening Training Course - Lesson 4
Determine Your Communication Behaviours
  • REACH and Communication Styles
  • Step 1: Increase your awareness and adaptability
  • Step 2: Adapt your approach
Active Listening Training Course - Lesson 5
Verbal Communication Skills
  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language
Active Listening Training Course - Lesson 6
High Emotion - Low Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
Active Listening Training Course - Lesson 7
Tips and Tricks to Manage a Brainstorming Environment
  • Tips and Tricks
Active Listening Training Course - Lesson 8
Wrapping Up
  • Words from the Wise
  • Action Plans
 

Client Site Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Not exactly what you needed? Try other courses in the Personal Development Courses Category

 
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