The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Communication Skills Training - Online Instructor-led 3hours
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Your Learning Outcomes

After completing this course, participants will:

  • Gain insight into their individual personality type and communication preferences by using our proprietary REACH profiling tool
  • Learn to recognise other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise pitch, tone and speed
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use and read body language appropriately
  • Learn how to listen more actively and effectively
  • Gain valuable insights by asking open-ended questions

Duration: 3-hour course Live Online Experts
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalog


 "I am now more aware that my tone and body language are important to consider in all conversations..."


"Trainer was really good, liked his comments, was easy to follow and I learned a lot, coming from Europe small country learned and understood more about communication, listening, body language, tone of voice and in general real life communication."

-Nepean Hospital - Medical Imaging Department


"The course was excellent, Joseph was engaging and very good at remembering peoples names. He held the audience attention and explained all concepts well. I am now more aware that my tone and body language are important to consider in all conversations and i need to learn to talk less and listen more."

-Nepean Hospital - Medical Imaging Department


"Joseph delivered the content in a professional manner and was engaging. He provided great examples that is both relevant to the business and even the social environment. Well done and thank you."

-Australian TFP Bureau Inc.


"Shane is an awesome trainer. He really got the best out of the participants and made everyone feel relaxed."

-Geocon Group Pty Ltd


"I found it very informative and enjoyable as the Michaela had a great personality and we were able to see the funny side of things. The personal profile was interesting."

-Methodist Ladies College


"The course very educative and informative. This enables us overcome our drawbacks and be able to communicate more effectively and efficiently. Our trainer, Michaela was very well prepared and made the session fascinating throughout."

-EFM Logistics Pty Ltd


"I think for a 3 hr course the content and the flow worked well. The group was kept alive even though it was after a full day for them. This was indicative of Anne's style."

-Customised Course for Ciber


"Overall the information given during the course was well presented. The instructor was well-prepared and could answer all questions with confidence and clarity. Being a member of Defence, I have attended many courses in my time but I would like to say that this would have to be one of the best civilian courses that I have attended and will be giving my chain of command a back brief on the course and the relevance of the information contained in the course, as the well as the positive relevance it would have to Defence members."

-Department of Defence


"Great, enjoyed. Helps me to understand different personalities and their thinking."

"It was and would be valuable in ANY workplace. I have recommended it to my daughter for her workplace! I learnt so much from it and can only hope my colleagues did too - and hope some things may change."

"I found that the course was very interactive, our trainer was very engaging. I had a very enjoyable day!"

-South West Health Care


"The course was run well, interesting and provided some useful tools in effective communications, particularly I-messages & STAR."

-Department of Transport and Main Roads


"Troy was fantastic! There were lots of ideas 'a ha' moments for me."

-Aldi - Queensland


"Charlene was a fantastic and engaging trainer, very knowledgeable and I really enjoyed how the day was structured, the use of various learning tools and the way the content linked together. Every workplace should partake in this Communication Skills course!"

-Department of Planning


"I work in sales and recruitment but having this training was a solid refresher with some areas to focus on."



"I enjoyed the lunch break going to a cafe as well as we could then come back to the afternoon session refreshed. Having a small group was useful as we were able to work on our own individual issues that we were having at work and reflect on better ways of communicating in theses scenarios. It was personalised to our own needs."

-Life Without Barriers


"Leigh is one of the best trainers I have had. His enthusiasm for communication was clearly evident, which made it enjoyable to learn. Leigh built a great rapport with everyone and kept the information relevant. I would highly recommend the course and Leigh as a trainer for any future courses. Kind Regards"

-UnitingCare Wesley Bowden


"I'm personally not a big fan to be involved in any kind of activities in any training courses, but this one has changed my thought. The activities we had were fun and kept me thinking of the concept behind the topics. This course has made my eyes opened, and definitely helpful in future. I would strongly recommend others for this course."

-Danisco Australia


"Anne, was great very fun and entertaining, she really broke down what needed to be done to enable effective communication with my colleagues."



"Touching base at the end of the training session on how to deliver and listen to difficult conversations, ie using the "I" and not "you" approach - talking about how an issue or action made you feel (less confrontational etc)."

"I enjoyed learning about the specific communication styles of my colleagues."

"I think the course was very relevant about raising awareness of each others communication skills in our teams . I would have loved more time to discuss micro skills around communication . However I was very happy with what we learnt during the training session."



"Judith was great!! Had a fantastic day with her, and will be reviewing the content a lot to implement all I have learned in the work place."



"I was very impressed with the depth of knowledge of the trainer. Great atmosphere on the day which helped me to feel at ease and be open minded to learning new concepts."

-Dr Jones & Partners


"Best course I have ever attended. A great day learning from our trainer, manuals, food, environment, information. The way and structure in which the course was run made you feel comfortable and learning easy. I wasn't bored but engaged the whole day. Wasn't made feel pressured or stressed but rather comfortable right from the start. I would highly recommend this course and our trainer and would love to do further courses with this style of training and trainer."

"Very relaxed and interactive environment. Learnt a lot about myself and ways I can improve my communication both in the workplace and socially."

-Weleda Australia


"The course was fantastic and Gina was super. She was extremely knowledgeable and her energy was infectious. Gina really knew how to engage with everyone on different levels and I think she helped all of us get the most out of the course. I have already and will continue to recommend this course to everyone I know."

-UnitingCare Wesley Bowden


"The big takeaway for me was the general concept of tailoring your communication to your audience, and to work on awareness of personality types. The behavioural categories add some colour to this overall concept, and the "banned words" I felt was a very good insight. I will definitely make use of the "words per minute" heuristic to plan presentations."



"I really enjoyed the course! I feel I got a lot out of the time spent there. My intention was to learn more about active listening. I feel I have come away with extra knowledge on how to do this. Thank you!" :)

"I felt that Troy was an excellent course trainer. He was very engaging and kept things interesting."

-Bond University


"Enjoyed the course - was easy going and easy to participate in. Trainer great. Many thanks and regards, Andrew"

-Public Utilities Office


"I really enjoyed the training with Jo. I got quite a few interesting ideas, which should come useful for improving my communication skills. I am very excited to try some of the practical hints and tips we were talking about in the class. Overall, it was a great training course!"

-FMR Investments Pty Ltd


"The facilitator was very engaging. Facilitator involved participant activity i.e. having group add their thoughts/ideas on sheets relating to aspects of the communication course. The student manual a great tool for reference. It was an excellent training session."


-National Native Title Tribunal


"The presenter was fantastic. I was impressed with his clarity of presentation, subject, knowledge and able to be understood on all levels. I have gained valuable knowledge that I can use in my work/personal life."

-Glenys Page


"This course was amazing...The instructor really brought out things in myself that I really didn't know about myself He challenged me...I would recommend the instructor and the course to anyone."

-PSMA Australia


"All staff really enjoyed the course, it was only 90 minutes but it was excellent. Kate was a great presenter and all feedback has been good."

-The System Works Group (TSWG) PTY LTD


"Janeen provided excellent courseware structure and made commendable efforts to adapt the presentation to individuals requirements. Well presented, great activities, and even better facial expressions! Definitely recommended to Sworn/Unsworn members."

-Victoria Police


"I found Joseph not only presented the information well, he also made it relevant and specific to our needs. He was able to engage all the participants and made it fun as well. I believe that the participants have not just learned a lot from this but also will actually put what they have learned into practice. So, thank you very much Joseph. Truly appreciate it."

-Qudos Bank


"It was well worth the time taking this course. Content was very useful and our trainer, Joseph was a wealth of knowledge and delivered the course in an enthusiastic and interesting manner. I would recommend this course to everyone."

-Supacat Pty Ltd


"I found Peter the facilitator was very good. He kept everyone engage for the whole day and I think my answers may have been different if it was run by someone else. It was probably the most enjoyable workshop I have been to as these type of things become boring as the day goes on but I truly enjoyed my day."

-Kavanagh Industries Pty Ltd


"This course was a refresher for me and a valuable learning tool for the work environment. The information clarified boundaries and how to communicate more effectively. Our trainer was thorough and very humorous. Thank you."

-Ravenswood School


"Excellent course. Definitely learnt a few tricks to improve my communication skills."

-Origin Energy


"Good to reinforce ideas and strategies for clear communicating. Thanks for communicating this clearly!"

-Mosaic Property Developments


"All part of the 3 hour course were very informative."

-Salco Group


"Helen is a great trainer delivered the course content very well and had everyone engaged in the learning."

-Rohlig Australia


"It was a pleasing and comfortable atmosphere with good energy. Having all staff together learning the same techniques at once. By learning what traits we are all made of we can work out how to work better with each other. Consider how others work and how you can communicate to get a positive result."

-Pittwater House School


"As a trainer myself, I think Candy did a really good job in capturing us all and delivering the content. She gave really good life experience examples and used different learning devices. All in all, Candy had a very diverse group which she drew together into a common ground and I think that was really well done!!!"

-JPLA Group


"I found the course very informative and Jo was an excellent trainer."



"All good it was great to revise courses I have done before . I knew the stuff I just need to remember to use it."

-Cumberland Council


"The small group ensured that the participants were able to get the most out of the training and also cover off issues that were of particular interest to them."



"Great course, class size was perfect for this type of condensed training."

-Sealord Group Ltd


"Really enjoyed it and couldn't believe have fast the day went, Karen was brilliant, she kept us all engaged, made us think and now I can put into practice. Thank you."

-Victorian Institute of Forensic Medicine


"Great course! Trainer was very knowledgeable and provided great tailored advice. "

-Department Of Education


"The trainer, Jordana engaged with us really well, very friendly really enjoyed spending time with her, thanks!"

-Individual Course Participant


"I found the course very informative the trainer was excellent best learning experience I have ever participated in. It was great being a class of three and being able to role play.I cannot speak highly enough of my training experience and the Facilitator."

-Resthaven Incorporated


"Most useful part of the course is when everyone involved in the class exercise and it was exciting!"

-Bureau Of Meteorology Training Centre


"I would like thank Joseph for giving an excellent communication training. He is very knowledgeable. The course he teaches has helped me tremendously on bridging my communication gaps and as well as awareness of appropriate level of professional communication. I highly recommend anyone who would like to improve their communication skills to attend this training course."

-Transport for NSW


"It was quite interactive learning session and trainer Joseph really extended an effective session."

-EP&T Pty Ltd


"I took away understanding of 4 people profiles (Councilor, Advisor, Driver and Coach) and how to communicate with each profile effectively and efficiently."



"The most useful thing I gained from this PD is be careful what you say, what you do and how you say it as perceptions leave a lot to be desired. Louise was nice and put in a difficult situation which she was attempting to change my mind set and whilst I appreciate that I also believe everyone has different values."

-Vale College


"I think this course could be relevant to many other people I have worked with and I am likely to recommend this course in the future."



"Very interesting simplifying behaviours that we use daily whilst communicating, breaking it down into parts i.e. body language, tone conveys messages as strongly as words do."

"Your company is very lucky to have Mark on board! Mark was probably one of the best presenters/coaches I've ever come across in my 20 year office careers involving countless training sessions on various topics. His energy and demeanour is contagious, and he is very motivating and engaging. I got a lot of value out of the course and his time. I can't wait to put his tips and tricks to use in work AND personal life."

-Chubb Insurance Australia Limited


"It was very good and well presented. She managed to read the room and handle difficult discussions while still moving the training forward. Tough crowd but handled with grace and assertiveness!"

 "Facilitator was awesome-we are a tough crowd and she had us with her and engaged for the whole 3 hour session. Really great energy."

-Nous Group


"The training was very good, and the trainer was very helpful and understanding. It was a good course as I struggle with communication, and need different strategies on how to help me."

-Wesley Mission - Sydney


"It was one of the best courses I have ever undertaken and that is because the content was relevant and very informative and hands on and I thought Michaela was exceptional and engaging. It was what I needed at this time in my professional working life."

-Visionstream Australia Pty Ltd


"A relatable trainer who was very kind and had a very professional, yet friendly approach to teaching. He utilized so many resources to encourage us to participate. This makes for a very memorable experience."



"Peter the trainer was great. He was one of the best trainers I have had. He was extremely knowledgeable and listened to our situations and provided great advice."

-Airmaster Australia


"Sanet was an excellent facilitator/trainer. It was a small group (3) yet interest levels were maintained & she actively encouraged group participation/discussion."

-Career Shift


"Sanet was very knowledgeable and very good at reinforcing the listening part of the course. Thank you so much!"

-Pd Training

"For me, the most useful part of the course was the information related to different types of personality among people."

-Cork and Canvas


"A great course! Very insightful and knowledgeable Trainer! Thank you."

"I wouldn't change a thing about the course or how it was delivered. Our trainer was extremely knowledgeable and most importantly, experienced in the area of training we received."

-CEA Technologies


"The course was excellent and extremely interesting. Our trainer Jill was awesome and made the course most enjoyable."

-WA Sporting Car Club Inc


"Siobhan is a dynamic and innovative trainer. She is extremely knowledgeable and worked hard to ensure she met the needs of everyone in the room. I had a great day!"

-Individual Course Participant


"It was a very good course and excellent trainer."

-Victorian Curriculum and Assessment Authority


"I enjoyed learning about different behaviour/communication styles."

-Individual Course Participant


"I found that some of the information i received and learned from the course can help me not only with my job but also my everyday life."

"The trainer was very knowledgeable on this subject. He was amicable and display a good sense of humour and provided practicable problems that you could work through together. He provided some wonderful learning games that proved to be humorous and engaging in a group setting. Over all a wonderful training day that has improved my communication skill set."

"I really enjoy the session, it was well presented and very understanding."

"The course content and training met my expectations and provided insights to multiple theories to enable the learner research and learn more about the theories."

"The trainer did well to provide as much information as he could in the time provided."

-Community Gro


"The course was interesting and the presentation was good. Trainer was pleasant and interesting and made the course enjoyable."

-Individual Course Participant

"The coursed confirmed my personality type in a working and home environment spot on with what I thought. Taught me how to deal with different types of personalities. Gave me the tools to categories people in a working environment by their personality and performance."

-Haneco Lighting Australia Pty Ltd



-The Northern Hospital


"Excellent course, fantastic trainer, wish I'd take courses like this more to help me and coworkers."

"I loved the interactive side of it all, was great :)."

-Timber Tots Childcare

More happy clients

Course Outline
Communication Skills Training Course - Online Instructor-led 3hours

Download Communication Skills Training - Online Instructor-led 3hours Course Outline


This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.

Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type, and learn how to overcome some common obstacles to effective communication. 

This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general. 

Communication Skills Training - Online Instructor-led 3hours - Lesson 1
REACH – Communication Evolution Tool
  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection
Communication Skills Training - Online Instructor-led 3hours - Lesson 2
Beyond Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection
Communication Skills Training - Online Instructor-led 3hours - Lesson 3
Active Listening
  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection
Communication Skills Training - Online Instructor-led 3hours - Lesson 4
Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

Client Site Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Live Online
3-hour course
12:00 PM - 3:00 PM America/New_York
December 16
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February 9
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March 22
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May 12
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  • Time: 12:00 PM - 3:00 PM America/New_York
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category