Customer Service Training

How do you provide your customers exceptional customer service that exceed their expectations every time? This Customer Service course by PD Training teaches you the skills needed to turn your customers into “raving fans" who buy from you again and again.

This course is designed to empower you with the knowledge and techniques required to not only meet but surpass customer expectations. You'll gain a clear understanding of what customer service means for both internal and external customers. It will teach you to adopt a positive, customer-focused mindset, how to actively listen and to anticipate your customers’ needs.

Furthermore, you'll practice techniques for creating goodwill through face-to-face customer interactions and learn take-away strategies for achieving service excellence over the phone and across various platforms. You will master techniques for dealing with difficult customers and acquire tools for their recovery by understanding when and how to escalate situations for resolution, and much more.

This comprehensive and valuable training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Customer Service Training Courses


Your Learning Outcomes

By the end of this course, participants will be able to:

  • Explain what customer service means in relation to internal & external customers
  • Recognize how one's attitude affects service standards
  • Master ways to develop & maintain a positive, customer focused attitude
  • Develop needs analysis techniques to better address customer needs
  • Apply outstanding customer service techniques to generate return business
  • Practice techniques for developing goodwill through face-to-face customer service
  • Formulate take away techniques for service excellence over the phone
  • Gain insight to connecting with customers online
  • Master techniques for dealing with difficult customers
  • Acquire tools for recovering difficult customers
  • Understand when to escalate


4.7/5

from 79 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Course Reviews

  • I found this course to be really beneficial, not only helpful with my current job but something I could utilise in all aspects of my life - More like a self- help, life coaching/mentoring course - Gave me a bit of perspective. Thoroughly enjoyed course and had me thinking outside my norm."Spectrum Brands
  • I enjoyed this training as opposed to the multiple other customer service training I have done, as this one was so interactive and not Theory based, my attention was held the whole time, it was great!"WSAudiology
  • The trainer quickly became aware of our particular needs as individuals and adapted the course to meet those needs. My best take away was to apply the basic skills in all parts of my life to better enhance my relationships and meet the needs of those around me.

    Delivery was spot-on and we went away with some fantastic tools to share with the wider team. Could not recommenced highly enough!

    "Individual Participant

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Customer Service Training Now

To achieve customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time.
 
To achieve this, it is important to ask yourself some questions:
  • Do you or your staff have the right skill sets to deliver exceptional customer service?
  • How many times to you get great feedback, compared to average or negative feedback?
  • Are your competitors taking business or margin because they have better service?
  • How do you improve your customer service skills and approaches?
  • Do you strive to continuously improve your customer service?
  • Do you listen effectively to uncover the customer’s true needs?
  • Are internal customers understood and prioritized?

This Customer Service Training Course is for professionals who want to make a significant contribution to their organizations' image or bottom line, and make their own lives easier by consistently providing exceptional customer service.

 

See the Live Online tab for the course outline for the live online course

Course Outline for Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Brand Ambassador or Brand Assassin?

  • What is customer service?
  • Customer Behaviour
  • Why Customers Leave
  • The Benefits of Brilliant Customer Service
  • Module 1: Reflection

Topic 2

Customer Diversity

  • Cultural diversity and the global customer
  • Generational differences
  • Module 2: Reflection

Topic 3

We choose to serve

  • Customer Empathy
  • Principles of great service
  • Module 3: Reflection

Topic 4

Communication – the key to great service

  • Listening
  • Writing
  • Personal Style
  • Module 4: Reflection

Topic 5

Navigating the Negatives

  • Learning from worst-case scenarios
  • The Steps of Acknowledgement
  • Handling Tough Situations
  • Module 5: Reflection

Topic 6

Creating a Service Culture

  • Management Focus
  • What can you do?
  • Living the Culture
  • Module 6: Reflection

Topic 7

Reflections

  • Create an Action Plan
  • Accountability equals Action

4.7/5

from 79 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Customer Service Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

10:00 am - 1:00 pm America/Los_Angeles

USD450.00

27 September

Enrol Now Filling Fast

10 December

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23 January

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9 April

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Course Outline for Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Customer Diversity

  • Cultural diversity and the global customer
  • Generational differences
  • Reflection

Topic 2

We choose to serve

  • Customer Empathy
  • Principles of great service
  • Reflection

Topic 3

Communication – the key to great service

  • Listening
  • Writing
  • Personal Style
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Learn about customer service elements in a modern world such as serving diverse audiences, diffusing heated situations and universal principals of great service.

Buy Customer Service

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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