How do you provide your customers exceptional customer service that exceed their expectations every time? This Customer Service course by PD Training teaches you the skills needed to turn your customers into “raving fans" who buy from you again and again.
This course teaches you the following skills: adopting the positive attitude of a customer service professional, how to actively listen to and anticipate your customers’ needs, the techniques for dealing with difficult customers, how to continuously improve your customer service skills and approaches and much more.
This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
|Course name||Length||Outline||Next class|
|Assertiveness & Self Confidence Training||1.0 day course|
|Business Writing Training - 2018||1.0 day course|
|Communication Skills Training||1.0 day course|
|Conflict Resolution Training||1.0 day course|
|Customer Service Training||1.0 day course|
|Facilitation Skills Training||1.0 day course|
|Leadership Development Training||2.0 day course|
|Professional Telephone Skills Training||1.0 day course|
|Public Speaking Training||1.0 day course|
|Sales Training||1.0 day course|
|Supervising Others Training||1.0 day course|
|Time Management Training||1.0 day course|
|Train the Trainer Training||3.0 day course|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course||1.0 day course|
|Emotional Intelligence (EQ) For Professionals Training||1.0 day course|
|Office Upgrade 2010 Training||1.0 day course|
|Minute Taking Training||1.0 day course|
|Advanced Facilitation Skills Training||2.0 day course|
|Advanced Skills for Elite Administrative and Executive Assistants Training||1.0 day course|
|Communication Skills Training for Advanced Vision Technology Inc. (AVT Inc||1.0 day course|
|Communication Skills Training for Advanced Vision Technology Inc. (AVT Inc for Advanced Vision Technology Inc. (AVT Inc||1.0 day course|
|Microsoft Excel 2016 Advanced||1.0 day course|
|Business Writing for the Digital Era||1.0 day course|
|Time Management for Managing Projects and Complex Tasks||1.0 day course|
|Time Management for the Modern Individual||1.0 day course|
|PPA - Building Team Synergy||1.0 day course|
|PPA - Identifying Difference as Opportunities||1.0 day course|
|PPA - Problem Solving capacity with a Growth Mindset||1.0 day course|
|PPA - Resilience and You||1.0 day course|
|PPA - Taking Productivity to the Next Level||0.1 day course|
By the end of this course, participants will be able to:
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
Great trainer and very good content. Siemens
"Very helpful and informative, helped with a lot of the questions I had regarding the training."
This Customer Service Training Course is for professionals who want to make a significant contribution to their organizations' image or bottom line, and make their own lives easier by consistently providing exceptional customer service.
Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
Customer Service Training Course - Lesson 2
Customer Service Training Course - Lesson 3
We choose to serve
Customer Service Training Course - Lesson 4
Communication – the key to great service
Customer Service Training Course - Lesson 5
Navigating the Negatives
Customer Service Training Course - Lesson 6
Creating a Service Culture
Customer Service Training Course - Lesson 7
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
|No classes scheduled at the moment. Please call PD Training at 855-334-6700 to discuss your training requirements.|
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.