Advanced Skills for Elite Administrative and Executive Assistants Training

The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality.

This course teaches how to take initiative when required and active listen to effectively communicate and handle challenging situations. You will learn the importance of office and people management, will gain proficiency in social media management and much more.

This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Foundation Skills for Elite Administrative and Executive Assistants Training Course

Your Learning Outcomes

After completing this course, participants will have learned to:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Awesome session today. Inspiring and had a lot to take home. The information supplied was great and in-depth. It tied the activities all together. The whole concept of the course is eye opening and have increased my self-awareness.

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Advanced Skills for Elite Administrative and Executive Assistants Training Now

During this course, participants engage in learning in theory and practice the duties of an administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritizing tasks.

People also viewed: Foundation Skills for Elite Administrative and Executive Assistants Training Course

See the Live Online tab for the course outline for the live online course

Course Outline for Advanced Skills for Elite Administrative and Executive Assistants Training

After completing this course, participants will have learned to:

Topic 1

The Advanced Elite PA and EA

  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection

Topic 2

Working with your Manager

  • REACH Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection

Topic 3

Handling Difficult and Demanding People in the workplace

  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection

Topic 4

Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s

  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection

Topic 5

Managing the Office

  • Delegation Below, Sideways and Upwards
  • 10 Rules for Successful Delegation
    • 1. Determine What Can be Delegated
    • 2. Pick the Right Person
    • 3. Explain Why You are Delegating
    • 4. Be Specific be SMARTER
    • 5. Set Them up for Success
    • 6. Touch Base
    • 7. Don’t Micromanage
    • 8. Offer Feedback/Ask for Feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection

Topic 6

Social Media Management

  • 9 Steps to Help You Manage Social Media
    • How Often:
    • Dealing with Negative Comments:
    • Do I Need to Check with Anyone?
    • If in Doubt, Don’t Post It!!!
    • Using Photos/Videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection

Topic 7

Work – Life Balance

  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

5.0/5

from 1 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Advanced Skills for Elite Administrative and Executive Assistants Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

10:00 am - 1:00 pm America/Los_Angeles

USD450.00

30 August

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10 September

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3 October

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7 November

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Course Outline for Advanced Skills for Elite Administrative and Executive Assistants Training

After completing this course, participants will have learned to:

Topic 1

Working with your Manager

  • REACH Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection

Topic 2

Handling Difficult and Demanding People in the workplace

  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection

Topic 3

Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s

  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection

Topic 4

Work – Life Balance

  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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