The Business Etiquette & Professional Conduct Training Course by PD Training teaches you the practical techniques and generally-accepted professional and ethical conduct or behavior that will help create a favorable impression while conducting business or dealing with co-workers, clients, customers and other people in the business community.

After completing this course, you and your staff will have learned the professional and ethical: steps in making introductions, preferred handshake methods, acceptable office conduct, creation and management of emails, ways to make phone calls, conduct during meetings, behavior when eating at restaurants and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes
Business Etiquette & Professional Conduct Training Course

In this course participants will: 

  • Understand why business etiquette matters and how to improve business etiquette culture
  • Understand the three components of business etiquette - appearance, communication, and behavior
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember
    people’s names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do's and don'ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
Duration: 1.0 day course



Reviews

Business Etiquette & Professional Conduct Training Course Reviews:

I found it very refreshing not to do another personality type course on leadership, but more about applying the leadership style to the staff member's developmental stage. Great delivery, lots of hands on and lots of involving staff. I got my staff to do stuff they don't like doing which was really good!

 

"The trainer was very engaging and knowledgeable. She kept the training flowing at the perfect pace."

VCG Consultants

 




Course Outline
Business Etiquette & Professional Conduct Training Course

Download Business Etiquette & Professional Conduct Training Course Outline

Foreword:

Professional conduct and good business etiquette have never been more important. Traditional structures and communication methods are changing. However, etiquette and professionalism are still important within the business and with external clients. During this training course, you will learn how to carry yourself professionally by building knowledge of business etiquette.

Business Etiquette & Professional Conduct Training Course - Lesson 1
Do Manners Matter?
  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 2
How To Make An Impression
  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 3
The Personal Touch
  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 4
Netiquette – Manners In The Online World
  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 5
Global Business Etiquette
  • Global Business
  • Understanding Particular Cultures
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 6
Social Business Etiquette
  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socializing After Hours
  • Marking Employee Events
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 7
Dealing With Challenges Professionally
  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection
Business Etiquette & Professional Conduct Training Course - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

Client Site Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

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