The telephone is still the primary means of business communications. Learn the etiquette and communication skills required to handle calls professionally by attending PD Training’s Professional Telephone Skills Training Course.
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and how to question effectively over the phone. In addition to these crucial skills, you'll learn how to provide effective client service over the phone, project a professional image and learn other attributes of an effective business communicator that ensure your interactions are productive and constructive.
This comprehensive training course is available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Professional Telephone Skills Training Courses
By the end of this course, participants will:
I enjoyed this course very much as I felt that it gave solid phone skills foundations for people to further build on. I also liked the initial discussion about personality styles and how we might then need to tailor our approaches to ensure we are not apologising/feeling overwhelmed/being combative.
I found the course helpful as a whole, and Angela was a fantastic trainer. Tips such as when to use open/closed questions, and discussion of phone voices was particularly useful for me.
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
This Telephone Skills Training course will provide your staff with the awareness and skills that they require to handle phone calls professionally. It will ensure that the positive image of your organization is reinforced and strengthened with every communication with customers.
In today's business environment, telephone etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization's customer, making it a critical customer 'touch point'.
Nowadays, virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
This Professional Telephone Skills Training Program aims at helping employees to create a lasting impression in their customers' minds - one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette and skills to deal with customers assertively with care and positivity.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Providing Effective Client Service
Topic 2
Your Personality/Your Telephone Voice
Topic 3
Gaining Your Client’s Trust
Topic 4
Handling Barriers Over The Phone
Topic 5
Effective Questioning
Topic 6
Irate Clients
Topic 7
Prepare Yourself
Topic 8
Reception Tips
Topic 9
Professional Voicemail Messages
Topic 10
Reflections
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
After completing this course, participants will have learned to:
Topic 1
Your Personality/Your Telephone Voice
Topic 2
Gaining Your Client’s Trust
Topic 3
Handling Barriers Over The Phone
Topic 4
Effective Questioning
Topic 5
Irate Clients
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
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