How do you provide your customers exceptional customer service that exceed their expectations every time? This Customer Service course by PD Training teaches you the skills needed to turn your customers into “raving fans" who buy from you again and again.
This course is designed to empower you with the knowledge and techniques required to not only meet but surpass customer expectations. You'll gain a clear understanding of what customer service means for both internal and external customers. It will teach you to adopt a positive, customer-focused mindset, how to actively listen and to anticipate your customers’ needs.
Furthermore, you'll practice techniques for creating goodwill through face-to-face customer interactions and learn take-away strategies for achieving service excellence over the phone and across various platforms. You will master techniques for dealing with difficult customers and acquire tools for their recovery by understanding when and how to escalate situations for resolution, and much more.
This comprehensive and valuable training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Customer Service Training Courses
By the end of this course, participants will be able to:
The trainer quickly became aware of our particular needs as individuals and adapted the course to meet those needs. My best take away was to apply the basic skills in all parts of my life to better enhance my relationships and meet the needs of those around me.
Delivery was spot-on and we went away with some fantastic tools to share with the wider team. Could not recommenced highly enough!
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
This Customer Service Training Course is for professionals who want to make a significant contribution to their organizations' image or bottom line, and make their own lives easier by consistently providing exceptional customer service.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Brand Ambassador or Brand Assassin?
Topic 2
Customer Diversity
Topic 3
We choose to serve
Topic 4
Communication – the key to great service
Topic 5
Navigating the Negatives
Topic 6
Creating a Service Culture
Topic 7
Reflections
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Live Online3-hour course 9:00 AM - 12:00 PM America/Los_Angeles USD450.00 |
After completing this course, participants will have learned to:
Topic 1
Customer Diversity
Topic 2
We choose to serve
Topic 3
Communication – the key to great service
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Learn about customer service elements in a modern world such as serving diverse audiences, diffusing heated situations and universal principals of great service.
Buy Customer ServiceThe most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
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