The Masterful Facilitation Skills course is comprised of several key modules taken from various other PD Training courses, including Train the Trainer, Facilitation Skills and Leadership Development.

Participants will gain experience in preparation, understanding the various types of facilitation, the three pillars of learning, adult learning types and learning preferences.

Key skills include planning and structuring the presentation, the introduction of various types of communication skills including para-verbal, body language, creating rapport and asking good questions.

This comprehensive training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes
Masterful Facilitation Skills Training

Learning Outcomes – Masterful Facilitation Skills Training Course

After completing this course participants will be able to:

  • Prepare a training course targeted for adult learners
  • Understand the role and purpose of facilitating
  • Understand the qualities of effective facilitation
  • Plan the delivery of a course by ensuring that all the key elements of effective training are present
  • Understand and recognize individual learning preferences
  • Develop techniques to overcome barriers to learning
  • Master powerful & effective verbal & non-verbal communication techniques to communicate one's message effectively
  • Learn how to effectively utilize pitch, tone, and speed
  • Learn to use and read body language appropriately
  • Gain valuable insights by asking quality open-ended questions
  • Understand how to exercise control when facilitating and how to deal with challenges
  • Gain techniques for providing encouragement and coaching during the training process
  • Learn different tricks to add diversity & interest to engage the audience
  • Influence with passion and empower others to act by using rapport building techniques
  • Select the most suitable delivery method based on the audience, the environment & the message being delivered by using different methods and media during the lesson
Duration: 1.0 day course

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Masterful Facilitation Skills Training Reviews:

Course Outline
Masterful Facilitation Skills Training

Download Masterful Facilitation Skills Training Course Outline


The Masterful Facilitation Skills course provides different strategies and techniques that will help participants to become a highly effective facilitator. During this course, participants will learn the fundamentals of facilitation, role and purpose of the facilitator, including the proper use of verbal and non-verbal communication and more.


Masterful Facilitation Skills Training - Lesson 1
Getting Started
  • Welcome
  • Workshop Objectives
  • Expectations
  • Getting Off on the Right Foot
  • Ground Rules
  • Characteristics of a Facilitative Trainer
  • Reflection
Masterful Facilitation Skills Training - Lesson 2
Understanding Facilitation
  • The Role and Purpose of Facilitating
  • The Limits of Facilitation
  • Qualities of Effective Facilitation
Masterful Facilitation Skills Training - Lesson 3
The Fundamentals of Training and Facilitation
  • Effective Workplace Training
    • Three Pillars of Learning
  • Identifying Participants’ Needs
  • Accelerated Learning
  • Adult Learning Principles
  • Instructional Methods
  • Reflection
Masterful Facilitation Skills Training - Lesson 4
Learning Preferences
  • One Learning Preference Doesn’t Fit All
  • Understanding VARK
  • What’s my Learning Preference
  • Learning Strategies
  • Reflection
Masterful Facilitation Skills Training - Lesson 5
How to Plan and Structure your Training
  • Organizing the Content
  • How to Develop a Session Plan
  • Determine Objectives
  • Content Criteria
  • Reflection
Masterful Facilitation Skills Training - Lesson 6
Verbal Communication Skills
  • Para-Verbal Communication Skills
    • Rhythm
      • Speaking Pauses
    • Speed
    • Volume
    • Pitch
  • Reflection
Masterful Facilitation Skills Training - Lesson 7
Non-Verbal Communication Skills
  • Understanding Body Language
  • How to Read Body Language
  • How to Project Positive Body Language
  • Reflection
Masterful Facilitation Skills Training - Lesson 8
Influencing Skills
  • by Building Rapport
  • Bridging the Gap
    • Watching and Listening
    • Ten Steps to Effective Listening
    • Matching and Mirroring
    • Pacing and Leading
    • Putting it all Together
  • Reflection
Masterful Facilitation Skills Training - Lesson 9
Asking Good Questions
  • Questioning Techniques
  • Questioning Styles
  • Reflection
Masterful Facilitation Skills Training - Lesson 10
Choosing Activities
  • Questioning Techniques
  • Questioning Styles
  • Reflection
Masterful Facilitation Skills Training - Lesson 11
Delivery Tips and Tricks to engage the Group
  • Build Presentation Mechanics
  • Training Aids
  • Visual Aids
    • Using PowerPoint Effectively
    • Using Whiteboards
    • Using Flip Charts
    • Using Video
  • Kinaesthetically
    • Use Props
    • Use Music
  • Delivery Tips
  • Reflection
Masterful Facilitation Skills Training - Lesson 12
Providing Encouragement and People Management Strategies
  • Build Presentation Mechanics
  • Training Aids
  • Visual Aids
    • Using PowerPoint Effectively
    • Using Whiteboards
    • Using Flip Charts
    • Using Video
  • Kinaesthetically
    • Use Props
    • Use Music
  • Delivery Tips:
  • Reflection
Masterful Facilitation Skills Training - Lesson 13
  • Create an Action Plan
  • Accountability = Action

Client Site Training We’ll focus on what matters most to you and tailor to your context

Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 90-minute session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Training, Facilitation & Presentation Courses Category