The Business Etiquette & Professional Conduct Training Course by PD Training teaches you the practical techniques and generally-accepted professional and ethical conduct or behavior that will help create a favorable impression while conducting business or dealing with co-workers, clients, customers and other people in the business community.

After completing this course, you and your staff will have learned the professional and ethical: steps in making introductions, preferred handshake methods, acceptable office conduct, creation and management of emails, ways to make phone calls, conduct during meetings, behavior when eating at restaurants and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

• Understand why business etiquette matters and how to improve business etiquette culture
• Understand the three components of business etiquette - appearance, communication, and behavior
• Know how to make a great first impression and how to dress appropriately
• Understand how to read body language
• Understand the intricacies of introducing people in business contexts and how to remember
  people’s names
• Understand the art of conversation both in person and on the phone
• Understand how your personal style influences how you communicate
• Know the right way to behave online in a business context
• Explore the do's and don'ts of email etiquette
• Explore the business etiquette of different cultures and countries
• Know how to behave in business social contexts
• Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people