Problem Solving and Decision Making Training

PD Training’s Problem Solving and Decision Making Training course teaches you how to identify problems as well as the steps and tools that will help you to arrive at rational decisions based on facts and good judgment.

After completing this 2-day course, you will have learned:  how to identify a problem, types of decisions, steps and tools in problem solving, analysis of information about the problem, how to be an active member of the problem-solving team, selecting the best solution and creating a plan for its implementation, how to avoid common decision-making mistakes and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

This short and dynamic training course is the fastest way to develop skills in effective decision making so that goals can be reached on time every time.

After completing this course, participants will have learned to:

  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes
  • Understand problem-solving
  • Make correct and timely decisions
  • Use problem solving model and toolkit
  • Use SWOT Analysis
  • Make good group decisions
  • Analyze and select solutions
  • Plan and organize
Duration: 2.0 day course Live Online Experts


Problem Solving and Decision Making Training Reviews:

Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.

Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.

Download Course Outline (PDF)

Correct and timely decision making can be done using specific techniques and enhanced knowledge of the self and situations. During this Decision Making Training Course, participants receive training in applying problem solving to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes, and more.

Having a process to work through can take the anxiety out of problem-solving and make decision-making easier. That’s what this two-day workshop is all about.

Course Outline for Problem Solving and Decision Making Training

Topic 1
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Topic 2
Getting Real
  • Pre-Assignment Review
  • Debrief
Topic 3
  • Defining Problem Solving & Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action
Topic 4
The Problem Solving Model
  • Model Overview
  • Real Problems
  • Debrief
  • Phase One
  • Phase Two
  • Phase Three
Topic 5
Making Decisions
  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps
Topic 6
Case Study
  • The Truck
  • Debrief
Topic 7
The Problem Solving Toolkit
  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming & Brainwriting
  • Debrief
  • More Methods
Topic 8
Making Good Group Decisions
  • Working Toward the Decision
  • Avoiding Fatal Mistakes
Topic 9
  • Decision Information
  • Individual Actions Steps
  • Group Planning
  • Exercise Debrief
Topic 10
Analyzing & Selecting Solutions
  • Selecting Criteria
  • Creating a Cost-Benefit Analysis
  • Debrief
Topic 11
Swotting Up
  • SWOT Analysis
  • Individual Analysis
Topic 12
Planning & Organizing
  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close & Celebrate

We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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