Knowledge Management Training Course

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This Knowledge Management (KM) training course teaches you how to implement an efficient method of collecting and using the informational assets and intellectual resources of the employees for the purpose of assisting in organisational success. This Knowledge Management course from PD Training teaches you how to create a system that captures knowledge purposefully for incorporation into business strategies, policies and practices at all levels of the organization.

This course helps construct the knowledge base of the organization by improving, systematizing, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organization.

The PD Training Knowledge Management Training Course gives you the ability to develop a knowledge management model, understand the life cycle of information, learn the rationale behind information management and the implementation and customization of knowledge management systems.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Knowledge Management Training Course

    By the end of this course, participants will be able to:

    • Describe the concepts behind knowledge management (KM)
    • Examine the Do's and Don'ts of successful knowledge management
    • Interpret the knowledge management lifecycle
    • Identify the knowledge management paradigm
    • Learn about the knowledge management models
    • Build a rationale for KM in a company
    • Develop a KM implementation in a company
    Duration: 1 day course


    Knowledge Management Training Course Reviews:

    Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.

    Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.

  • Course Outline - Knowledge Management Training Course

    Download Knowledge Management Training Course Outline


    Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decisions or strategies to implement. The Internet distributes knowledge at split-second rates while laptops, tablets and smart phones bring knowledge to our fingertips in an instant. As the old adage says, “knowledge is power.”

    Organizations have a wealth of knowledge accessible through the people they touch internally (employees) and externally (customers). Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organisation. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

    Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporation into business strategies, policies, and practices at all levels of the company. This course will teach participants how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored and dispensed as required.

    Knowledge Management Training Course - Lesson 1
    Getting Started
    • Workshop Objectives
    Knowledge Management Training Course - Lesson 2
    Understanding Knowledge Management (KM)
    • What is Knowledge
    • What is Knowledge Management
    • A Brief History
    • Applications in the Workplace
    Knowledge Management Training Course - Lesson 3
    Do's and Don'ts
    • Data, Information and Knowledge
    • The Tacit Mode
    Knowledge Management Training Course - Lesson 4
    The KM Life Cycle
    • Understanding Episodes
    • Acquisition
    • Knowledge
    • Integration
    Knowledge Management Training Course - Lesson 5
    The New KM Paradigm
    • Paradigms of the Past
    • The New Paradigm
    • Implications and Applications
    • The Knowledge Management End Game
    Knowledge Management Training Course - Lesson 6
    KM Models
    • The Nonaka and Takeuchi Model (SECI)
    • Wiig Model
    • Kakabadse Model
    • Boisot Model
    Knowledge Management Training Course - Lesson 7
    Building a KM Rationale
    • Why Rationale is Necessary
    • Building a Business Case
    • Finding Success Stories
    • The Commodization/Customization Model
    Knowledge Management Training Course - Lesson 8
    Customizing KM Definitions
    • Components of a Knowledge Management Definition
    • Customizing the Components
    • Creating a KMBOK
    Knowledge Management Training Course - Lesson 9
    Implementing KM in Your Organisation
    • Gathering Support
    • Identifying Opportunities for Revenue Streams
    • Key Knowledge Management Techniques
    • A Map for Success
    • The No-Budget Scenario
    Knowledge Management Training Course - Lesson 10
    Tips for Success
    • About the Chief Knowledge Officer
    • Knowledge Management Skill Checklist
    • The Knowledge Management Imperative
    • The Hype Curve
    • Barriers and Helpers to Success
    Knowledge Management Training Course - Lesson 11
    Advanced Topics
    • The Knowledge Management Maturity Model
    • Absorptive Capacity
    • Rustiness
    • Process Model Types
    Knowledge Management Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Action Plans and Evaluations

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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