Workplace Diversity Training Course

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Diversity in the workplace results from the differences in cultural background, age, educational status and a wide range of other factors found in your workforce. The Workplace Diversity Training Course provides you with the skills to successfully manage their varied perspectives and ideas into positive interactions and create better performances in the workplace.

The Workplace Diversity Course by PD Training covers the following: what is diversity, reasons for and consequences of diversity in the workplace, how to deal with discrimination and other barriers to successful diversity management, effective listening and questioning techniques, dealing with diversity-related complaints, the appropriate verbal and non-verbal communications and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Learning Outcomes
Course Outline
Client Site
  • Learning Outcomes - Workplace Diversity Training Course

    By the end of this training course, participants will:

    • Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
    • Gain effective strategies for removing barriers to diversity in the workplace
    • Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
    • Learn the importance of non-verbal communication, both one's own and that of others
    • Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
    • Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organization
    • Gain a professional approach to record, analyze and resolve situations involving diversity
    • Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating
    Duration: 1 day course


    Workplace Diversity Training Course Reviews:

    "I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs."

    "This was one of the best trainings that I have every attended. The information I learned will not only help me with my professional career but will help me deal with people in a diverse setting in my personal life. I would recommend this training to anyone and may look into taking private courses."

    "I thought that the trainer was well rounded on information shared. She had the ability to adapt to the environment situations that dealt with our particular situations. She kept everyone involved therefor making it interesting for the entire presentation."

    Air General

  • Course Outline - Workplace Diversity Training Course

    Download Workplace Diversity Training Course Outline


    As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important.

    Workplace Diversity Training Course - Lesson 1
    Getting Started
    • Workshop Objectives
    Workplace Diversity Training Course - Lesson 2
    Understanding Diversity
    • What is Diversity?
    • Related Terms and Concepts
    • A Brief History
    • A Legal Overview
    Workplace Diversity Training Course - Lesson 3
    Understanding Stereotypes
    • Stereotypes vs. Biases
    • Identifying Your Baggage
    • Understanding what this Means
    Workplace Diversity Training Course - Lesson 4
    Breaking Down the Barriers
    • Changing your Personal Approach
    • Encouraging Workplace Changes
    • Encouraging Social Changes
    Workplace Diversity Training Course - Lesson 5
    Verbal Communication Skills
    • Listening and Hearing: They aren't the same thing
    • Asking Questions
    • Communicating with Power
    Workplace Diversity Training Course - Lesson 6
    Non-Verbal Communication Skills
    • Body Language
    • The Signals you Send to Others
    • It's not WHAT you say, It's HOW you say it
    Workplace Diversity Training Course - Lesson 7
    Being Proactive
    • Encouraging Diversity in the Workplace
    • Preventing Discrimination
    • Ways to Discourage Discrimination
    Workplace Diversity Training Course - Lesson 8
    Coping with Discrimination
    • Identifying if you have been Discriminated against
    • Methods of Reprisal
    • Choosing a Course of Action
    Workplace Diversity Training Course - Lesson 9
    Dealing with Diversity Complaints as a Person
    • What to do if you're Involved in a Complaint
    • Understanding your Role
    • Creating a Support System
    Workplace Diversity Training Course - Lesson 10
    Dealing with Diversity Complaints as a Manager
    • Recording the Complaint
    • Identifying Appropriate Actions
    • Choosing a Path
    Workplace Diversity Training Course - Lesson 11
    Dealing with Diversity Complaints as an Organisation
    • Receiving a Complaint
    • Choosing a Response
    • Learning from the Complaint
    Workplace Diversity Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Action Plans and Evaluations

  • Client Site Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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