By learning the skills required to manage people from different generational backgrounds, you will gain an opportunity to access a wide variety of ideas and skillsets from each group and take advantage of your organization’s diversity.

This course covers the following topics: the history behind generation gaps, the different generations (traditionalists, baby boomers, Generation X’ers & Generation Y’ers) and their differences and common grounds, conflict management between generations, how to leverage the strengths of each generation and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes
Leveraging the Generation Gap Training Course

By the end of this course, participants will be able to:

  • Examine the history behind generation gaps
  • Learn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers)
  • Determine the differences between each generation
  • Find common ground among the different generations
  • Master conflict management between generations
  • Leverage the strengths of each generation in the workplace
Duration: 1.0 day course



Reviews

Leveraging the Generation Gap Training Course Reviews:

"Was a very interesting and well-presented course. Gave me good grounding for the topic and a range of things to think about."


"Everyone really enjoyed the training course. Jessica (trainer) was great. This wasn't like your normal training, more relaxed and people participated more - would definitely book her again."


"Overall, the knowledge and enthusiasm of Sheryl was excellent - she engaged staff constructively and all parts of this course were useful to me in understanding the individuals that I work with."

Sandpoint Captital Advisors




Course Outline
Leveraging the Generation Gap Training Course

Download Leveraging the Generation Gap Training Course Outline

Foreword:

Research indicates that people communicate based on their generational backgrounds. Each generation has distinct attitudes, behaviors, expectations, habits and motivational buttons.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This 'Generations Gap Training Course' will help you to understand the various generations present at work, understand what motivates them, and also learn how to collaborate and work with them.

Leveraging the Generation Gap Training Course - Lesson 1
Getting Started
  • Workshop Objectives
Leveraging the Generation Gap Training Course - Lesson 2
Context
  • What Generations Exist In The Workplace
  • What Defines A Generation
  • What This Means In Our Workplace
Leveraging the Generation Gap Training Course - Lesson 3
Traditionalist
  • Their Background
  • Their Characters
  • Their Working Style
Leveraging the Generation Gap Training Course - Lesson 4
Baby Boomers
  • Their Background
  • Their Characters
  • Their Working Style
Leveraging the Generation Gap Training Course - Lesson 5
Generation X's
  • Their Background
  • Their Characters
  • Their Working Style
Leveraging the Generation Gap Training Course - Lesson 6
Generation Y's (millennial)
  • Their Background
  • Their Characters
  • Their Working Style
Leveraging the Generation Gap Training Course - Lesson 7
Background
  • Attitude
  • Working Style
  • Life Experience
Leveraging the Generation Gap Training Course - Lesson 8
Finding Common Ground
  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge
Leveraging the Generation Gap Training Course - Lesson 9
Conflict Management (1)
  • Younger Bosses Managing Older Workers
  • Avoid Turnovers With A Retention Plan
  • Breaking Down The Stereotypes
Leveraging the Generation Gap Training Course - Lesson 10
Conflict Management (2)
  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create A Succession Plan
Leveraging the Generation Gap Training Course - Lesson 11
The Power of 4
  • Benefits Of Generation Gaps
  • How To Learn From Each Other
  • Embracing The Unfamiliar
Leveraging the Generation Gap Training Course - Lesson 12
Wrapping Up
  • Words from the Wise
  • Action Plans and Evaluations

Client Site Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

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