Retail Sales Training Course
This Retail Sales Training course by PD Training is designed to provide your retail sales staff with the skills, techniques and confidence to successfully manage, control and close sales in a retail situation.
The Retail Sales Training course covers the following topics: active listening techniques, creating a great first impression, techniques for minimizing & negating discounts, asking effective questions to better understand client needs, developing rapport, cross selling and upselling, techniques to successfully close a sale without being pushy and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Active Listening Training | 0.5 day course | View schedule | |
| Sales Training | 1.0 day course | View schedule | |
| Retail Sales Training | 1.0 day course | View schedule | |
| Sales Training for Call Centers Training | 1.0 day course | View schedule | |
| Overcoming Objections Sales Training | 1.0 day course | View schedule | |
| Reading Body Language Sales Training | 1.0 day course | View schedule | |
| Call Center Training: Sales and Customer Service Training for Call Centers | 3.0 day course | View schedule | |
| Pitch Proposal and Presentation Sales Training | 1.0 day course | View schedule | |
| Effective Prospecting Sales Training | 1.0 day course | View schedule | |
| Influence and Persuasion at Work Training | 0.5 day course | View schedule | |
| Writing Winning Proposals Training | 1.0 day course | View schedule | |
| Consultative Sales Training | 1.0 day course | View schedule |
By the end of this training course, participants will:
Everyone really enjoyed the training course. Jessica (trainer) was great. This wasn't like your normal training, more relaxed and people participated more - would definitely book her again.
Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.- Participant from public scheduled Supervising Other
Download Retail Sales Training Course Outline
Retail has long been one of the most competitive sales environments and the competition only continues to increase. It is vital to all retailers that we make the most of every marketing dollar and every customer by giving our retail sales staff the skills and confidence to professionally manage, control and close sales.
This course will provide your team with skills and techniques to close more sales whilst providing great customer service and not creating a pushy forceful sale.
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Retail Sales Training Course - Lesson 1
It Starts with you
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Retail Sales Training Course - Lesson 2
Control the sale
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Retail Sales Training Course - Lesson 3
Consider the customer
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Retail Sales Training Course - Lesson 4
Maximizing Every Opportunity
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Retail Sales Training Course - Lesson 5
Starting the sales process
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Retail Sales Training Course - Lesson 6
Sales Psychology 101
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Retail Sales Training Course - Lesson 7
Greeting
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Retail Sales Training Course - Lesson 8
Closing the sale
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Retail Sales Training Course - Lesson 9
Needs analysis
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Retail Sales Training Course - Lesson 10
Thank you
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
At your workplace
In our Training Rooms
In our Online Training Room
