The Sales Training for Call Centres Training course is designed to help your call center sales staff develop the skills and ability to handle a wide range of situations and favorably present your products or services over the phone.
This course covers the following: call strategies for different types of buying motivations, the strategic sales process, setting SMART goals, how to speak like a STAR (Situation, Task, Action, Result) and other strategies for effective communication, advanced phone etiquette skills, knowing when it's time to close the deal and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
|Course name||Length||Outline||Next class|
|Active Listening Training||0.5 day course|
|Sales Training||1.0 day course|
|Retail Sales Training||1.0 day course|
|Sales Training for Call Centers Training||1.0 day course|
|Overcoming Objections Sales Training||1.0 day course|
|Reading Body Language Sales Training||1.0 day course|
|Call Center Training: Sales and Customer Service Training for Call Centers||3.0 day course|
|Pitch Proposal and Presentation Sales Training||1.0 day course|
|Effective Prospecting Sales Training||1.0 day course|
|Influence and Persuasion at Work Training||0.5 day course|
|Writing Winning Proposals Training||1.0 day course|
|Consultative Sales Training||1.0 day course|
By the end of this course, participants will:
Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.
Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.
A well-trained Call Center is the heart of any operation. Call Center employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organization. By presenting these attributes, call center staff will also personally benefit in terms of salaries and performance bonuses.
Call Center training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
Sales Training for Call Centers Training Course - Lesson 1
Sales Training for Call Centers Training Course - Lesson 2
Types of Questions
Sales Training for Call Centers Training Course - Lesson 3
The Basics (Part I)
Sales Training for Call Centers Training Course - Lesson 4
Sales Training for Call Centers Training Course - Lesson 5
The Basics (Part II)
Sales Training for Call Centers Training Course - Lesson 6
Sales Training for Call Centers Training Course - Lesson 7
Sales Training for Call Centers Training Course - Lesson 8
Sales Training for Call Centers Training Course - Lesson 9
Sales Training for Call Centers Training Course - Lesson 10
Sales Training for Call Centers Training Course - Lesson 11
Speaking Like a Star
Sales Training for Call Centers Training Course - Lesson 12
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.