The Sales Training for Call Centres Training course is designed to help your call center sales staff develop the skills and ability to handle a wide range of situations and favorably present your products or services over the phone.
This course covers the following: call strategies for different types of buying motivations, the strategic sales process, setting SMART goals, how to speak like a STAR (Situation, Task, Action, Result) and other strategies for effective communication, advanced phone etiquette skills, knowing when it's time to close the deal and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
By the end of this course, participants will:
Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.
Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
A well-trained Call Center is the heart of any operation. Call Center employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organization. By presenting these attributes, call center staff will also personally benefit in terms of salaries and performance bonuses.
Call Center training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
After completing this course, participants will have learned to:
Topic 1
Getting Started
Topic 2
Types of Questions
Topic 3
The Basics (Part I)
Topic 4
Benchmarking
Topic 5
The Basics (Part II)
Topic 6
Goal Setting
Topic 7
Phone Etiquette
Topic 8
Key Steps
Topic 9
Tools
Topic 10
Closing
Topic 11
Speaking Like a Star
Topic 12
Wrapping Up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
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