Both formal and informal meetings are taking place every day in any organisation, but who is taking and recording the minutes from these meetings?

The PD Training Minute Taking Training 3-hour, live online course will enable you to understand the important role of a minute-taker as well as efficiently recording all the important information discussed.  Learn key skills like deciding what should be recorded, active listening, how to create drafts and reports, organisational skills and much more.

Are accurate records of key business decisions being recorded?  Who were the key decision makers?  Does anyone know what happened in the meeting and what decisions were made and carried?  What ideas were discussed and motioned?  Are your business units effectively implementing decisions made after the meeting?

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Minute-Taking Training - Online Instructor-led 3hours
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Your Learning Outcomes

After completing this course participants will be able to:

  • Determine how best to communicate with your Manager using the REACH profile tool
  • Develop skills in active listening, critical thinking, and organisation
  • Understand and customise meeting agreements
  • Record three types of minutes, including formal meetings, informal and action items
  • Prepare and publish minutes with perfection
  • Take minutes in interactive board meetings
  • Write drafts, proofread and organise minutes
Duration: 3-hour course Live Online Experts
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalog


"I've learned that whenever you take minutes it is not like writing a script but only keywords..."


"I found the part on knowing what information to minute the most helpful - would like there to be more practical / practice in this area, as I usually struggle with this."

-Primary Care and Community Health - NBMLHD


"The trainer kept the class on track and was easy to follow." 

"I've learned that whenever you take minutes it is not like writing a script but only keywords.  What are the responsibilities of a minute taker.  How to be more confident and be a good listener."

"It was a really worthwhile training session and the trainer was excellent and very animated, lively and knowledgeable."

-SkillsTech Australia


Very enjoyable & I hope to put my training to good use."

-Burnside War Memorial Hospital Inc



"I liked that Louise got us to work out how much a meeting actually can cost a company. It gave me a whole new perspective on Meetings and the importance of getting them right! Louise shared apps and Utube clips to watch to reinforce out training. I loved her "Car Park" idea. A tool which I will definitely utilise."

"Great training with fantastic presenter!"

"The Trainer addressed our individual needs first which gave her time then to go through the manual. I thoroughly enjoyed the delivery of the topic. The Trainer used different methods to keep the class attentive and focused. Thank you for a helpful day."

-Bega Garnbirringu Health Services


"Good hands on tips to use straight away were given. Trainer had a lot of experience herself."



"Leigh was great trainer and due a small amount of people it was very personalised to our needs. Thank you Leigh!"

-Fertility SA


"Great course, I enjoyed Lou's teaching style. She was very engaging. I left the course with a plan of action."

-Zoos Victoria


"Anne was a wonderful trainer. She made the environment very relaxed and easy to learn in. She had good, solid examples of each the types of minutes for different meetings. Very insightful. Personally, I benefited from her examples of how to truncate/tighten my minutes. She did not make me feel as if I was a crap minute-taker. She said that it was my personality/style to be as detailed as I am."

-Sydney Institute of Traditional Chinese Medicine


"I enjoyed the group work and role playing which allowed for a lot of interaction with trainer and other participants."

-Calvary Health Care ACT


"Presenter was fantastic and had a great knowledge on the subject."

-Nepean-Blue Mountains Medicare Local


"The course enhanced a few areas and clarified the skills I already had. The course Facilitator was very knowledgeable and easily understood."

"The Trainer was fantastic- I didn't realise minute taking was so involved, however she explained all steps of the process and how factors such as personality are relevant to the process."

-Department of Aboriginal Affairs


"The course was very helpful and covered a lot of topics in one day. It was a salutary reminder that sometimes I hear, but I do not listen!"

-General Cemeteries Reserve Trust


"The trainer was really really good. She involved the whole class and remembered everyone's names!!!"

-The Children's Hospital at Westmead


"I believe that Aboriginal organisations would benefit from this type of training for their administration staff. I will be implementing the skills learned at the training in my general duties of my job."

-Department of Primary Industries


"Karen was an exceptionally good trainer. Picked up some new techniques and felt that my class time was well spent. I would definitely encourage other staff members at my business to do the course."

-Goulburn Valley Water


"Anne was a great trainer. Her enthusiasm made the course a better learning experience. The practical tasks met most of the groups desired outcomes of the course also."

-Individual Participant


"Karen was a great trainer always so friendly and bubbly which kept the training session moving at a great pace without losing interest."

-Cabrini Health


"This course I found really informative and the trainer made it interesting and fun. I have come away from this course a lot more confident with lots of ideas to improve on."

-Gumala Ent


"David is an excellent trainer, approachable, easy to understand and very knowledgeable with real life experience and explanations. I wasn't looking forward to the course, but surprisingly found it fun, informative and actually really enjoyed the day and the course."

-Goodwin Aged Care Services Limited


"Transitional words was very helpful and I will use them for future meetings."

"The practical exercises - helped highlight that not all things need to be minuted."



"Great Course, Karen is a great trainer. I highly recommend this course to any one that is either thinking to become a minute taker, or like me to learn some extra skills in minute taking."

-Playgroup Victoria


"Karen was very knowledgeable and a great facilitator, she made the course flow effortlessly. I now feel more confident about going into my next meeting."

-Bendigo & Adelaide Bank Ltd


"This was an excellent course and to have only a few in the course was great as we would have lots of examples and questions to deal with. the time just flew I would of liked a 2 day course on the minute taking."



"This particular PD was excellent, the trainer Jill was engaging and the energy in the room was positive and I really enjoyed learning more tips for improving on my skills of Minute Taking. Thank you Jill!

-All Saints' College


"Sanet was wonderful and allowed free flowing conversation based on the training."

-Southern Cross University


"Participants that raised questions were never once made to feel uncomfortable with the questions. All interaction was conducted in such a positive manner. Very informative/ interactive day."

-City of Canning


"This minute writing course affirmed that my current techniques and approach is on the right track. The most important thing I've learnt is understanding the big picture of what is discussed and to sum it all up noting actions and deadline."

-Hope Community Services Inc.


"An excellent and worthwhile training course. I learned a few things, was reminded of a few things and it also confirmed that what I have been doing in my particular circumstance was correct. Our trainer, Lindsay, was engaging, very knowledgeable and encouraging - thank you, Lindsay!"

-Leah Kloprogge


"It was a great course for those new to Minute Taking providing the foundations for getting started and what to expect in a variety of settings. The Facilitator was very knowledgeable on the topic and very engaging."

-Mentis Assist


"The course was useful and informative. The trainer was good at accommodating the different levels of experience of attendees and I learned some useful tactics."

"Loved how the trainer included everybody in the group/asking questions to all - put me out of my comfort zone and was able to participate fully in the class."

-National Native Title Tribunal


"The was fantastic she took the time to ask us what our weak points were and helped us to work on those areas. Its not often I have come out of a training course feeling confident enough to put my skills into practice but with the help of Jen, we all agreed we have a better understanding of how to take Minutes."

-Canberra Metro Construction


Joseph was very professional in his delivery of this training session, with a light side included. he made me feel relaxed and would encourage participation. Joseph also acknowledged our responses. his explanation of the correct procedure of taking minutes and how it is supported was very clearly explained.

-Calvary Care Community


"I was fortunate to have a One on One half day session for the Minute taking course. Jen structured the course to suit my needs and learning requirements. She also went above and beyond to provide me with her own experiences to share what she hasn't learnt. Surprised myself with how I much I already knew but also how quickly I could relate new skills to future roles. Thanks very much Jen. Would love to attend more courses with Jen and look forward to attend the course again in the next few months to recap."

-Civil Aviation Safety Authority


"The trainer was great in explaining everything about minutes, I found that this course was very useful and helpful for when I do minutes and how to do minutes in an effective way."

-Canberra Metro Construction


"Most useful tool was the agenda/minute check-list."

"I loved that the trainer was able to take one of our questions and give us a practical answer as to how we would apply that directly to the type of work we do. Great suggestions that made sense and are easy to apply."

-Family and Community Services - Aboriginal Housing Office


"Candy was very enthusiastic. Very personable. Keep the energy level high in the room and was very receptive to "banter" in the room. A great teacher."

-Ruralco Holdings Limited


"Our trainer was very encouraging and has a very professional manner."



"A Great course and I learned new ways to tackle things which I didn't expect. Thank you."

-National Native Title Tribunal


"The course was really great. Vivienne is fabulous, I really enjoyed her."

-Stephenson and Turner


"I learned an alternative way of gathering information which will be very useful going forward."

-Recce Ltd


"Very Helpful , Obtained Good Suggestions, Knowledgeable Trainer - Thank You."

-Great Southern Employment Development Commitee


"The training was one-to-one at our office. Candice really focused on the areas which really needed development and explained in concise ways. Highly recommended. Thank you Candice."

-AUB Group


"The Chinese whispers example at the start was a great way of making an example of minute-taking."

"Training objectives were clearly explained and hands-on practical training sessions were very good."

-Sydney Olympic Park Authority


"I find that the exercise of rewriting the sample sentences and selecting keywords are the most useful parts of the course."


"It was a very good one as one-day skill-based courses go: fair bit of content but not overwhelming (a good balance for this kind of course); a very good friendly and knowledgeable presenter who could both keep a steady pace going while allowing for plenty of discussion and individual input."

-National Archives Of Australia


"As I take minutes quiet frequently I found the whole course interesting and found little hints useful as I have issues with background noise and concentrating."

-Goodwin Aged Care Services Limited


"The whole day was filled with useful information, both new and familiar-to reinforce what I already apply in my workplace. Great trainer and lovely group of people attending the training with me, excellent training environment overall."

-ANMF (Vic Branch)


"Candy is an amazing trainer and gave me many helpful hints on how better to manage my minute taking. She fulfilled all my expectations for the day."

-Sydney North Primary Heath Network


"Being a fresher in this industry, I found minute taking training as one of the most useful training's."

-Headspace Parramatta


"The course and the trainer were great, I wish I did this training in my early days of Business Administration, a lot of the content was something I had learnt myself and when I completed my Business certificates III & IV, however a proper training course will help me better my learning career as there is always room for improvement. I have taken away a lot of strategies and tips from this course. I guess for me, it'll be implemented in future employment opportunities as there was a lot more formal content, however the trainer helped me with listening strategies to pay more attention to the speaker and not to lose focus which is a huge thing for me. I thoroughly enjoyed the course and stayed on track all day, learnt a lot about myself as an employee too!! Thank you so much!! :)

-Individual Course Participant


"Everything. Anne was great in all aspects of the course. My colleague, Emily and I found it especially helpful when Anne reviewed our minutes and gave us tips on how to better the layout and how to take notes more efficiently."

-Blacktown City Council


"Helen was a great trainer. She is knowledgeable, confident, easy to listen to and willing to spend time with participants. Highly recommend."

-Barangaroo Delivery Authority


"Helen was engaging and facilitated the session well. I found her very friendly, knowledgeable and patient with this class."

-SingTel Optus


"Thank you Mark for the course - really enjoyed the content and the delivery!"

-Department of Defence


"The trainer Saneta was outstanding. Saneta knew her topic, made her audience feel at ease to ask questions, used real life examples and kept to the agenda of the training course. I would highly recommend Saneta as a trainer."

City of Gold Coast


"Interesting delivery for Minute taking. Never thought about the 'personality' aspect influencing the type/quality/delivery of Minutes before, so that was fascinating for me. Better dynamics with the tables and good to work in groups with different people for bouncing ideas and brainstorming. Theory based learning was also well presented. Kate knows her stuff. Thank you."

"Have found the different approach to minute-taking refreshing and innovative. I have done another course at AIM many years ago and it did not touch on any psychological factors or offer alternatives for different styles as this one has. Kate is an engaging presenter and has done a stellar job of bringing together the group from very different work environments to one platform for learning. She has endeavoured to involve all members of the group to openly participate."

"Trainer was extremely knowledgeable and it was great to be part of the group. I think the trainer delivered the course in a clear, concise and engaging manner."



"Although I have been doing minutes for years, I took away some valuable points from the course. It was also a great opportunity for the Minute-taking team to get together and throw ideas around re challenges and potential changes to our process."

Australian Financial Security Authority (AFSA)


"The most useful was understanding the importance of accurate Minute taking and having the confidence to speak up when clarification is required."

Independent Schools Victoria


The trainer kept the session fun, interactive & informative. Enjoyable & educational.

-Primary Care and Community Health - NBMLHD

More happy clients

Course Outline
Minute-Taking Training Course - Online Instructor-led 3hours

Download Minute-Taking Training - Online Instructor-led 3hours Course Outline


Improve your organisation's meeting outcomes with the use of effective minute-taking

Effective minute-taking will enable your business units to solve many problems and complaints associated with running meetings. In the hands of a competent minute-taker, managers and staff are enabled to effectively action efficiently recorded meeting items. 

You will also learn advanced styles of minute taking such as colour-coding and suitable methods for minute-taking in informal, formal and action meeting scenarios.

Who will benefit from attending this workshop?

  • Administrative Staff and Assistants
  • Recording Secretary
  • Executive and Personal Assistants

Minute-Taking Training - Online Instructor-led 3hours - Lesson 1
Your Winning Style and How Best to Communicate with Your Manager
  • REACH Review – Communication Evolution Tool
  • Reflection
  • Minute-Taking Training - Online Instructor-led 3hours - Lesson 2
    Active Listening
    • 5 Ways to Improve Your Listening Ability
    • Reflection
    Minute-Taking Training - Online Instructor-led 3hours - Lesson 3
    Set up for Success – Plan beforehand
    • Taking Effective Minutes Starts Before the Meeting has Even Begun
      • 1. Agenda Creation
      • Templates for Preparation
      • 2. Room Setup up for the Digital Era
      • 3. Where to Sit
      • 4. Discreet Interruption Signals
      • 5. Communication Plan
    • Reflection
    Minute-Taking Training - Online Instructor-led 3hours - Lesson 4
    Determine What’s Important
    • Methods of Taking Notes
      • 1. Mind Mapping
      • 2. Smart Wisdom
      • 3. WHAT-WHO-WHEN
    • Do’s and Don’ts of Taking Minutes
    • Reflection

    Client Site Training We’ll focus on what matters most to you and tailor to your context

    Live Online or Hybrid Class Tailored to Your Needs

    When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

    We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

    We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

    live online & hybrid

    We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

    You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

    A hybrid class is with some people dialling in, and some people physically together in the same room.

    Live Online Participant Feedback:

    90% Overall Trainer Rating

    88% Delivery was Adapted to me Personally

    75% I Would Recommend this Course to Someone Else

    Face to Face Options With Everyone in the same room

    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    At your workplace At your workplace
    In our Training Rooms In our Training Rooms
     In our Online Training  Room - the HIVE In our Online Training Room

    We’ll make things easier so you can focus on adding more value

    We provide the Training Management Centre which is an information hub before, during and after training.
    (Let us know if there’s parts you don’t want to use)

    Invites people to training

    (So you don’t have to)

    Invite People icon

    Generates Sign in Sheet

    (So you don’t have to)

    Generate Sign In Sheet Icon

    Generates Branded Flyer

    If you want to ‘promote’ internally

    Generate Branded Flyer Example

    PDF’s of Certificates

    (can be co-branded with your logo)

    Completion Certificate Included

    Collects and Reports feedback

    (So you don’t have to)

    Feedback Report Example

    Complete Results Dashboard

    (including trainer insights)

    Results Dashboard Example

    What are people going to do differently?

    At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

    In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

    My Action Plan
    Participants encouraged to create

    Want to get clear on impacts and measure success? Our system and expert consultants support you.

    Our systems and people make it easy to identify how you’ll be able to measure impacts,
    and then report on the success in the weeks or months after training.

    Measure metrics your way

    Do you already have a training management system and wish they were automatically up to date?

    Training APIs

    It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

    More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

    Upcoming Classes

    Live Online
    3-hour course
    12:00 PM - 3:00 PM America/New_York
    December 6
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    February 3
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    March 21
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    May 18
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    • Time: 12:00 PM - 3:00 PM America/New_York
    • Small classes, average 5 people, max 20
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)
    • Live online interactive session with an expert trainer


    When you book a Public Class with PD Training you can expect:

    PDT Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience and 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category