Culture Change Courses

Cultural Improvement is an Essential Skill in Today's World
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Business Etiquette & Professional Conduct Training  Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Business Etiquette & Professional Conduct Training Course

  • Course length: 1 day course
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  • 5.00 out of 5 from 5 responses
  • Group Bookings available: Yes, tailoring and discounts included
Change Management Training - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio, Seattle and US wide.

Change Management Training Course

  • Course length: 1 day course
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  • 4.64 out of 5 from 11 responses
  • Group Bookings available: Yes, tailoring and discounts included
Communicating Across Cultures Training - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio, Seattle and US wide.

Communicating Across Cultures Training Course

  • Course length: 0.5 day course
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  • 4.77 out of 5 from 48 responses
  • Group Bookings available: Yes, tailoring and discounts included
Dealing With Difficult People in the Workplace Training Course - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Dealing With Difficult People in the Workplace Training Course

  • Course length: 1 day course
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  • 4.86 out of 5 from 7 responses
  • Group Bookings available: Yes, tailoring and discounts included
Email Etiquette Training - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio, Seattle and US wide.

Email Etiquette Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Knowledge Management Training Course - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio, Seattle and US wide.

Knowledge Management Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Leveraging the Generation Gap - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Leveraging the Generation Gap Training Course

  • Course length: 1 day course
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  • 4.83 out of 5 from 6 responses
  • Group Bookings available: Yes, tailoring and discounts included
Making the Most of Being Mentored training course - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Making the Most of Being Mentored Training Course

  • Course length: 0.5 day course
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  • Group Bookings available: Yes, tailoring and discounts included
PPA Resilience and You course Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle

PPA Resilience and You

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Team Building Training- Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Team Building Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Team Communication Course - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Team Communication Training Course

  • Course length: 0.5 day course
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  • 5.00 out of 5 from 17 responses
  • Group Bookings available: Yes, tailoring and discounts included
Workplace Diversity Training - Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Workplace Diversity Training Course

  • Course length: 1 day course
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  • 4.72 out of 5 from 29 responses
  • Group Bookings available: Yes, tailoring and discounts included
Category top 10 skills icon

Top 10 skills for Culture Change professionals

  1. Manage change
    Know how and why change happens, and how you can use it to your advantage.
  2. Use FISH! philosophy and practices
    Use FISH! practices to build a sustainable customer service culture.
  3. Manage cultural diversity in workplace
    Build trust and cooperation in a diverse workplace by promoting inter-cultural intelligence and preventing discrimination.
  4. How to deal with difficult people
    Prevent problems, perceive difficult behaviour objectively, and use techniques to defuse and cope with difficult people and situations.
  5. Manage knowledge
    Use an efficient system to collect and use information and intellectual resources.
  6. Develop resilience
    Gain self-awareness to identify issues and build resilience against destructive behaviours and environment.
  7. Build leadership
    Become a leader by knowing the common characteristics of leaders, leadership concepts and qualities.
  8. FISH! for leaders
    Adopt FISH! practices to build teams, create a positive environment and serve others better.
  9. Overcome generation gap
    Handle employees of different generations by encouraging communication, finding common ground, embracing differences and managing conflicts.
  10. Build productive teams
    Know how to build trust, cooperation and communication in teams. Use team building techniques to form efficient teams.

Top 10 tips for Culture Change

  1. Make preparation for change to keep succeeding even as external and internal forces change. The five practices in change management are:
    1. Communication
    2. Education
    3. Training
    4. Flexibility
    5. Affected Parties
    Keep communication flowing to encourage clarity, and educate all parties about the change and how it will impact them. Train the affected parties to be ready with the materials required. Be flexible, as adjustments may be needed in the plan during implementation.
  2. The attitude and work culture of employees must be changed to create a constructive and productive organisational culture. FISH! philosophy revolves around altering the attitude and practices of employees to generate a self-motivated, highly productive and immensely satisfied workforce. That naturally results in better employee retention, increased productivity and excellent customer service.
  3. A strong leadership is needed to bring a culture change plan to its successful fulfillment. According to the famous Kouzes and Posner leadership survey, a leader with these qualities can be said to be an able leader:
    1. Model the way (lead by example).
    2. Inspire a shared vision (make your goal their goal).
    3. Challenge the process (work to change redundant processes and policies).
    4. Enable others to act (give them responsibility and resources).
    5. Encourage the heart (motivate them to be positive).
  4. Teams make or break a project. A collaborative project can be successful only if the team created for it is built correctly. The four stages of team development proposed by Tuckman and Jensen are:
    1. The Forming Stage
    2. The Storming Stage
    3. The Storming Stage
    4. The Performing Stage
    These stages include orientation, testing, dependence, interpersonal issues, overcoming of resistance, and task fulfillment. The impact of this model is seen in better team spirit, understanding and coordination in team members.
  5. Knowledge management (KM) is a necessary step in culture change where knowledge is analysed, stored and shared to make the most of it. In the Kakabadse Model of knowledge management, these models are used:
    1. Philosophy-based model
    2. Cognitive model
    3. Network model
    4. Community of practice model
    5. Quantum model
    There are various other KM models, including Boisot Model, The Nonaka and Takeuchi Model and the Wiig Model. These models use knowledge to improve the different functions within an organisation such as strategy-building, R&D, workforce improvement, etc.
  6. Successful management of meetings meetings helps an organisation to reach decisions quickly with general consensus. Before conducting a meeting, plan when and where the meeting is to be held (indoors/outdoors, informal setting/formal setting). Consider the different time zones if some members will be present remotely. When setting the duration of the meeting, consider the 50-minute meeting. The 50-minute with a short 10-minute break gives participants just enough time to discuss matters while discouraging idle talk and boredom.
  7. FISH! philosophy includes a set of practices to affect change in how employees feel, think and work. The four practices of FISH! are:
    1. Be There
    2. Play
    3. Make Their Day
    4. Choose Your Attitude
    These practices help in training employees to make work fun while giving the best service to customers. It also increases employee satisfaction by developing a positive attitude in them.
  8. In a workplace where young and old employees work together especially if the young are in superior positions, management skills are needed to bridge the generation gap. Managers can adapt their communication style by using emails and text messages for the younger generation while talking to the older generation face-to-face. With the young, use brevity in communications; with older employees, use clarity and avoid jargon.
  9. In a globalised world, most workplaces have a diverse workforce. To adapt to and make non-native English speakers feel comfortable at work, use these tips:
    1. Speak a little slowly than usual so that your words are understood.
    2. Use body language and facial expressions to get your message across.
    3. Try a different pronunciation if yours fails to be understood.
    4. Avoid slang.
    5. Ask questions to see if you are understood.
  10. Problems are unavoidable, which makes problem solving a necessary skill to have. When a problem arises, the fastest way to find its root cause is to look into these three factors:
    1. Facts
    2. Frequency
    3. Frustrated Relationship
    Create a list of all the facts regarding the situation and the parties concerned, check the frequency of the problem, and consider if the core issue is the relationship of the parties concerned.
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