Email Etiquette Training Course

Personal or professional communication through emails is cheap, convenient and fast, but there are rules or etiquette that should be observed. Non conformance with the accepted email etiquette can be annoying and may give a bad impression about the sender to the recipient. Learn the proper way of preparing and managing emails by attending PD Training’s Email Etiquette Training course.

After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails, the potential perils of digital communication, the importance of proofreading, what is 'netiquette' and much more.

This comprehensive training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Download PDF Outline

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Your Learning Outcomes

By the end of this course, participants will:

Develop a heightened awareness of the potential perils of digital communication
Master effective email structures to achieve clarity and successful communication
Learn to write for the reader, starting with effective subject lines
Make the most of 'email estate'
Carefully consider the email recipients
Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
Perfect grammar because it matters
Format messages for readability
Learn to write professionally and brand Broadcast emails
Learn to avoid senders regret by proof reading
Understand 'netiquette'
Master the inbox using some core principles and email functions

Duration: 1.0 day course Live Online Experts

Reviews

Email Etiquette Training Reviews:

Awesome session today. Inspiring and had a lot to take home. The information supplied was great and in-depth. It tied the activities all together. The whole concept of the course is eye opening and have increased my self-awareness.

Download Course Outline (PDF)

In an increasingly knowledge-based economy, it is critical that information is widely accessible and is utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties, and illegal use of the Internet.

Course Outline for Email Etiquette Training

See the Live Online tab for the course outline for the live online course

Topic 1 Introduction Evaluate your Email usage Workshop Objectives	Topic 2 Broadcast Emails Branding Importance of Branding and consistent subject headings
Topic 3 Introduction to Email Etiquette Email is never secure Big brother may be reading over your electronic shoulder Productivity is lost when cyber-slackers log on Email misuse and abuse may get you fired Email can be embarrassing Email abuse impacts revenues and also reputations Email is easily misinterpreted	Topic 4 Proofreading Does Pay A Proofreading Primer How Peer Review Can Help
Topic 5 Create Structure for Success Forward-To-CC-BCC Urgent ! High Importance Low Importance Subject Salutation Introduction – Body – Conclusion Signature Draft Time Delays	Topic 6 Polishing Your Cybermanners Watch your Cyberlanguage Avoiding Sexist Language Set the Right Tone Dodging Conversational Pitfalls Extinguishing Flames
Topic 7 Rules of Thumb Effective Subject lines: Tell me up front what you want from me 1 page view only Average 15 words per sentence As short as possible – no extra words 2 – 3 lines per paragraph	Topic 8 Netiquette Guidelines Reviewing Netiquette Guidelines Netiquette Guidelines for Managers
Topic 9 Grammar Perfect Using spellchecker Check for simple sentences Use the Active Voice Use of punctuation Use of emoticons Use of text talk	Topic 10 Managing Email Overload Controlling your Inbox Clutter
Topic 11 Formatting your Email Message Email Style Writing the Email Selecting your format settings Choose the Right Font Select Appropriate Colors Enhancing Readability Resist the urge to use All Upper – or Lowercase Letters Arranging Text into Vertical Lists Sending Attachments with Care	Topic 12 Examples The Good The Bad The Ugly

Client Site Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator

3-hour Power Sessions

Full-day training

Conferences

At your workplace

In our Training Rooms

In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Live Online Classes

Live Online

3-hour course

1:00 PM - 4:00 PM America/New_York
USD350.00

June 2

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Download Live Online Course Outline (PDF)

Course Outline for Email Etiquette Training - Online Instructor-led 3hours

Topic 1 Create Structure for Success Forward-To-CC-BCC Urgent ! High Importance vs Low Importance Subject Salutation Introduction – Body – Conclusion Signature Draft Time Delays	Topic 2 Rules of Thumb Effective Subject lines: Tell Me What You Need One Page View Only Average 15 Words per Sentence As Short as Possible – Avoid Extra Words 2 – 3 Lines per Paragraph Maximum
Topic 3 Grammar Perfect Using Spell Checker Check for Simple Sentences Use the Active Voice Use of Punctuation Use of Emoticons Use of Text Talk	Topic 4 Formatting your Email Message Email Style Writing the Email Selecting Your Format Settings Choose the Right Font Select Appropriate Colours Enhancing Readability Avoid All Upper – or Lowercase Letters Arranging Text into Vertical Lists Sending Attachments with Care

Details:

Small classes, average 5 people, max 16
Certificate of Completion (always available in the App)
Comprehensive courseware available in the App
Live online interactive session with an expert trainer

Questions:

Phone: 1-888-881-1154
Email: [email protected]

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

learn more about orgmenta

Outstanding learning that people can do in the flow of work

Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
Rigourous review process
Only $11.00 per course per person per year.
Or get the $110.00 bundle and save.

Bite Size learning that people love

Purchase the microlearning bundle

Email Etiquette Training Course - Lesson 1 Introduction Evaluate Your Email Usage Workshop Objectives	Email Etiquette Training Course - Lesson 7 Broadcast Emails Branding Importance Of Branding & Consistent Subject Headings
Email Etiquette Training Course - Lesson 2 Introduction to Email Etiquette Email Is Never Secure Big Brother May Be Reading Over Your Electronic Shoulder Productivity Is Lost When Cyber-slackers Log On Email Misuse & Abuse May Get You Fired Email Can Be Embarrassing Email Abuse Impacts Revenues & Reputations Emails Is Easily Misinterpreted	Email Etiquette Training Course - Lesson 8 Proofreading Does Pay A Proofreading Primer How Peer Review Can Help
Email Etiquette Training Course - Lesson 3 Create Structure for Success Forward-To-CC-BCC Urgent ! High Importance / Low Importance Subject Salutation Introduction - Body - Conclusion Signature Draft Time Delays	Email Etiquette Training Course - Lesson 9 Polishing Your Cybermanners Watch Your Cyberlanguage Avoiding Sexist Language Set The Right Tone Dodging Conversational Pitfalls Extinguishing Flames
Email Etiquette Training Course - Lesson 4 Rules of Thumb Effective Subject Lines: Tell Me Up Front What You Want From Me 1 Page View Only Average 15 Words Per Sentence As Short As Possible - No Extra Words 2 - 3 Lines Per Paragraph	Email Etiquette Training Course - Lesson 10 Netiquette Guidelines Reviewing Netiquette Guidelines Netiquette Guidelines For Managers
Email Etiquette Training Course - Lesson 5 Grammar Perfect Using Spellchecker Check For Simple Sentences Use The Active Voice Use Of Punctuation Use Of Emoticons Use Of Text Talk	Email Etiquette Training Course - Lesson 11 Managing Email Overload Controlling Your Inbox Clutter
Email Etiquette Training Course - Lesson 6 Formatting your Email Message Email Style Writing The Email Selecting Your Format Settings Choose The Right Font Select Appropriate Colors Enhancing Readability Resist The Urge To Use All Upper - Or Lowercase Letters Arranging Text Into Vertical Lists Sending Attachments With Care	Email Etiquette Training Course - Lesson 12 Examples The Good The Bad The Ugly

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