This Managing Difficult Conversations Training course teaches you the right approach and strategies to manage and turn potentially difficult conversations into positive discussions with positive outcomes.
After completing this course, you will have learned to: establish the intent of a conversation and its desired outcome, manage your body language, create a conversation template and personalized action plan, stay in control of the conversation throughout, speak persuasively, listen actively, use probing techniques and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
After completing this course, participants will have learned to:
I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Managing Difficult Conversations require specialized knowledge and skill development because they are tough to handle without specialized skills. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. Mastering communication is a necessary skill in the management of human resources, handling of customers, and team management.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Course Overview
Topic 2
Choosing to Have the Conversation
Topic 3
Toolkit for Successful Conversations
Topic 4
Choosing the Time and Place
Topic 5
Framework for Difficult Conversations
Topic 6
Staying Safe
Topic 7
Testing the Waters
Topic 8
Wrapping Up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Live Online3-hour course 10:00 AM - 1:00 PM America/Los_Angeles USD450.00 |
After completing this course, participants will have learned to:
Topic 2
Choosing to Have the Conversation
Topic 3
Toolkit for Successful Conversations
Topic 5
Framework for Difficult Conversations
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Management and Supervision Courses Category
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