This Managing Difficult Conversations Training course teaches you the right approach and strategies to manage and turn potentially difficult conversations into positive discussions with positive outcomes.
After completing this course, you will have learned to: establish the intent of a conversation and its desired outcome, manage your body language, create a conversation template and personalized action plan, stay in control of the conversation throughout, speak persuasively, listen actively, use probing techniques and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
After completing this course, participants will have learned to:
I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships.
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
Managing Difficult Conversations require specialized knowledge and skill development because they are tough to handle without specialized skills. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. Mastering communication is a necessary skill in the management of human resources, handling of customers, and team management.
See the Live Online tab for the course outline for the live online course
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Topic 1
Course Overview
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Topic 2
Choosing to Have the Conversation
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Topic 3
Toolkit for Successful Conversations
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Topic 4
Choosing the Time and Place
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Topic 5
Framework for Difficult Conversations
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Topic 6
Staying Safe
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Topic 7
Testing the Waters
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Topic 8
Wrapping Up
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Download Live Online Course Outline (PDF)
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Topic 2
Choosing to Have the Conversation
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Topic 3
Toolkit for Successful Conversations
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Topic 5
Framework for Difficult Conversations
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To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
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At your workplace
In our Training Rooms
In our Online Training Room
