PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.  Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across the USA, Canada, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.   Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. See our outcomes in the reviews. 

Assertiveness and Self Confidence Training - Online Instructor-led 3hours
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Your Learning Outcomes

In this course participants will learn to:

  • Know how to read aggressive, passive and passive/aggressive behaviour
  • Know how to project self-confidence
  • Know how to communicate with confidence and how to use your voice effectively
  • Know how to write assertively
  • Recognise your strengths and build on them
  • Deal with workplace challenges to your self-confidence
Duration: 3-hour course Live Online Experts
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalog


"...loved the fact that we didn't end up going off the power point content but rather brought in issues we were faced with on a personal level within the office..."

"Great course and delivery - very engaging and relevant to the group. :)"

-Iron Mountain


"Thank you for providing a course structure so relevant to our needs- loved the fact that we didn't end up going off the power point content but rather brought in issues we where faced with on a personal level within the office. very much appreciated the relaxed flow which helped me build in my confidence to speak up about what i wanted to get off my chest."

-Iron Mountain


"One of the best presenters I've ever had for a training course!"

"Creates a real positive attitude."

"Good balance between the background to Mindfulness and a bit of time for practice."



"I thoroughly enjoyed the course, it was great how many activities there were and the role plays really helped reinforce what we had learned."

-Individual Participant


"I really enjoyed the Assertiveness and Self Confidence training yesterday, it was perfectly met my training needs and I (and all the other attendees) came up with an action plan to improve ourselves. I am looking forward to apply the strategies that I learned from the training into practice. Special note on the trainer..she was superb! She was fun and same time she gave us lot of strategies to improve Assertiveness and Self Confidence. Overall training was great."

-Rise Network


"the small group made interaction very personnel and easy, which improved the overall learning and experience."



"Brilliant training day, Derrick was fantastic and really catered to the individual needs of all of us, using real life examples and terminology that was familiar and relevant to our roles."

-Public Course Participant


"Joseph was a fantastic trainer who was well prepared, knowledgeable and enthusiastic. He was engaging in his delivery and took the time to listen to all the participants. One of the best training I have attended!"



"I felt that the training course was very interactive and forced me out of my comfort zone, which was exactly what I needed."

-Queensland South Native Title Services Ltd


"The student manual contains information that will be very useful Many thanks for lunch and superb services provided."

-Department of Education - Corporate Information Services


"Derek was very knowledgeable in this subject. It was good to meet other people who have the same issues with self confidence as myself, its good to know your not alone. I feel that I now have some tools that I can use in both my work environment and home environment that I can put to good use to assist with some difficult situations. Thank you for such a great training session."



"Jill did an awesome job facilitating the session - which wouldn't have been easy given the diversity in the participants and was attentive to everyone's needs."

-BHP Billiton Iron Ore


"The trainer was great. Definitely made the room a comfortable environment to be in and to participate in. I found the course very helpful in bringing to the forefront how I can be more assertive."



"The course was an eye opener for me. I really learned a lot; and have already started practicing what I need to do at work to be more assertive. I have already run into a situation at work this morning in which I am standing up for myself and not being taken advantage of. I was able to say 'no" without being aggressive."



"Anne was a very enthusiastic trainer and led activities and discussions well. I enjoyed being in this training course."

-Qube Ports and Bulk


"The course was useful in providing different ways of thinking through some difficult situation..trainer was friendly, knowledgeable and a great sense of humour :)"

-Capricorn Society


"Really appreciate Jo's time and energy in building rapport with all of us. We had a small group and I felt we were all able to participate and contribute well to each others' learning."

-Australian Bureau of Statistics


"Found the course a lot more interesting then I thought it would be, great class participation, a great group to be a part of. Thank you for the opportunity to attend this well worthwhile course."

-Melbourne Medical School


"Thank you for providing this course! I got a lot out of it and learned some new information and strategies that I can use in personal and professional life."

"I really enjoyed the course and the trainer was very skilled and well presented."

-Carers WA


"This training was the best training that I have attended. Now I have the challenge of putting what I learnt into practice."


-Department of Health and Human Services

"Thoroughly enjoyed the day and the trainer was excellent a covered all topics as relevant for each person attending. I would definitely recommend to my colleagues."

-Justice Health & Forensic Mental Health Network


"This course was one of the best I have ever been on. David was very encouraging and took the time to give extra attention to the areas of concern for the participants. David gave positive, constructive advice and homework activities to reinforce the course material."

-Department of Human Services


"Melbourne participants absolutely loved Siobhan's delivery of the first courses. She had Engineers eating out of her hand and singing which even their manager didn't believe was possible. Everyone arrived back from breaks on time and stayed when the course ran over - this is unheard of before with this group. Bernadette heard this after the first session and so sat in on the second and loved the session and how participants were engaged - she said it was "life changing for her."

"The trainer presented the training very well. She interacted with everyone nicely."



"I found the course very useful, and the presenter Alexandra (Alex) was very welcoming. Alex clearly explained all aspects of the course content and made us feel at ease when discussing topics. I would definitely recommend both the course and Alex to other colleagues."

-Public Sector Commission


"Really good course, the trainer was excellent, and have recommended him to the HR department at work to consider for in-house training opportunities."

-UQ Sport


"It was self-awareness and also knowing other people's personal type at work place. I can use everything learnt from this course. I'd like to attend again after 6months to see how I changed after the first session."

-Hitachi Construction Machinery


"Sanet was wonderful. She give us very insightful and personal care that really helped to unlock some of my previously fixed ideas. I am practicing my" I" statements daily with my kids, so that when I need to be firm in the work place I will be well practiced."

-Individual Course Participant


"The trainer was genuinely enthusiastic with regard to boosting the participants' abilities. I felt well supported and understood during the day. The trainer fostered an open and understanding dialogue with all participants and the training was well tailored to our needs."

-Individual Course Participant


"Ann is a great teacher. I really did learn a lot from her. Today, I am implementing some of her suggestions at work. I will not use negative words and will do my best to speak in an authorative tone and volume."



"Assertiveness and self confidence is not something that can be achieved in one day in a group course but this identified areas that can be improved to go away and continue working on."

-Bobby Goldsmith Foundation


"The course really provided me with a positive outlook and provided me with realistic ways to enable me to increase my confidence in both work situations and personally."



"I like the way the course was presented with enthusiasm, and emphasis on how assertiveness can improve your authenticity, and how to react under certain things, and under certain conditions."

"I participated in similar training at least three times in the past. This one is the best version of the training dedicated to Assertiveness, self-confidence and communication skills. Siobhan is a fantastic professional."



"Excellent course. My Trainer/Team Leader was Jill, and she did a really great job running the course, gave everyone individual attention to suit their needs and delivered the material like a boss. I was originally worried paying so much money for the course, but I applied it during my nightshift work straight after and got results. Simple changes were made to my skill sets and success was the outcome."

-Individual Course Participant


"I really enjoyed the course. Jo, our trainer, was fantastic. The course ware was useful."

-Individual Course Participant


"Great course, providing some great practical tools to build skills."

-Rise Network Inc.


"I felt a lot more confident after leaving that I can be a stronger person. The role playing, even as difficult to do as it was!, really opened my eyes to what I was doing wrong and enabled me to develop an action plan that was clear for me."

-Centacare Whyalla


"David is an excellent trainer with a wealth of practical knowledge and advice."

-Department of Health - Aged Care | Access and Quality Division


"Gina was an amazing trainer her knowledge on this area is great. Even though it was a small group it worked well to get so much one on one training. I got so much out of this and I cant wait to put it to use everyday."

-Construction Industry Training Board


"Thanks Jo. Am already finding myself pausing when I'm faced with negative thoughts. It was such a good day and extremely well delivered."

-Mercy Community Services Inc.


"Excellent training. Jo was a good trainer. I gained a lot of information."

-Individual Course Participant


"Course was good. Great little intimate group so learning was fun and efficient. Joe our trainer was great"

-NSW Nurses & Midwives' Association


"The trainer did a great job presenting the content and getting everyone involved. The day was enjoyable and went really fast. Catering was nice and the training room was the perfect size for our small group. I have learnt so much more about myself and how I work and how to assert myself professionally. Great course would recommend to my peers."



"Derrick was great, very enjoyable to listen to and interact with. Unfortunately the course just wasn't what I was expecting."

-eHealth Queensland


"The course content was very good & informative it can be used in every day life & work environment."

-Hollywood Fertility Centre


"Well paced presentation with no pressure of feeling rushed or time to twiddle thumbs. Excellent venue and friendly and knowledgeable trainer. It gave me confidence to return."

-enBIT Skills


"Peter was enthusiastic and instantly generated rapport with the class. As an experienced trainer myself I could see that Peter knew his topic thoroughly. I thoroughly enjoyed the training day, I only wish it was 2 days!"

-Greg Money Training Services


"The course content was very good & informative it can be used in every day life & work environment."

-Hollywood Fertility Centre


"The course was terrific and the trainer was exactly what was needed for this course topic and she provided additional reading material and references to assist."

-Department of Defence


"I found this course very insightful and helping me in my self assertiveness and self confidence journey. The course allowed me to look within myself and helped me identified what issues I'm creating by not being assertive and the tools to become more assertive. Now it is all about practice."

-Teachers Mutual Bank


"Amazing course, highly recommended. The most useful part of the course was being in a way forced stepping out of my comfort zone, this in result really helped develop my confidence and assertiveness."

"Overall the training its self helped me in many ways. It helped me to look at other things in a different perspective. Also it allowed me to acknowledge every little victory that I had achieved each week. This course has helped me realize that I have a lot of confidence in me that I never knew I had. Thank you Peter."

-Programmed Timber Supplies


"I had initial concerns re: the webinar format/venue but found for this kind of course it worked well, i.e. was a lot easier to use chat/hand raising when commenting rather than waiting for a chance to participate."

-ATEM Queensland Region


"The course was very relevant to my work and personal life. Gina facilitated the course really well. She was very patient and made the content flow to ensure that we covered all the work."

-SA Health


"I was very impressed with our trainer. He ensured that all of us participated both in the course and with each other. It was a very positive experience which I really enjoyed."

-Brisbane Catholic Education


"I have participated in a number of professional development training sessions over the years. This learning experience has been the most positive to date. Derek was an insightful and engaging facilitator. His enthusiasm for the topic motivated our small group to engage introspectively to maximise the learning experience. His suggestions were practical and I am inspired to put them into action. Thank you Derek."

-University of Southern Queensland


"This is perfect for people that have little knowledge in Personal Development. I would love to see an intermediate level on the schedule to follow on with."

-SheMoves Dance Fitness Studios


"Jen was very responsive to the different needs of each student, and was very helpful in ensuring aspects of the course were applicable to each students specific needs."

-ACT Block Grant Authority


"Trainer and manual both very good."

-Individual Course Participant


"Very helpful to my everyday work."

"Kate is a great trainer and developed the information in a positive nature."

"The course was overall good."



"I found that the training overall what relevant to my needs, and I would recommend others in my workplace to undertake this training."

-Defence People Group | Department of Defence


"It is always good to update and reinforce learning."

-Australian Federal Police


"I felt this course was very useful I enjoyed listening to the presenter and very clean in his direction."

-Department of Education and Training VIC


"Karen was great, and the course was really helpful."



"Great insight into the workings of the mind verses the physical and emotional outcome ..... we are all very different."

-Blue Star Group


"Teacher had some good stories that related to the course."

"I find the practical part of getting up and talking and then receiving tips on how to improve being most relevant for public speaking."

-Department of Education and Training VIC


"I enjoyed the content and found the course well structured. It was excellent to see Derrick taking the time to listen and learn from each participant. I look forward to attending a freebie down the track :)"

-Uniting Care Queensland


"I found that the trainer was very interactive. Very thoughtful on ways of delivering the training also."

"I found the WISH structure really useful."


PIRSA Fisheries & Aquaculture


"This will help me in my personal life as well as work life. I learnt a lot about myself and how I communicate and how I can be more effective. 1. Its hard to be purposeful when you don't know where you are going. 2. all the body language tips 3. Most Negative behaviour is based on Fear . 'Resolve' the fear first then you will be able to work out the aggression/passive aggressive behaviour. 4. Intention and Impact. And my favourite take away ' saying no to the action and not the PERSON!"

"I think it was great that Sanet tailored her training and communication to the team that were there, and made it a bit lighthearted to get a few laughs out of them. I am definitely recommending my team to do the one day public refresher as I think the training was really beneficial for them. It also has applications for personal lives as well rather than just work impacts."




"I don't generally give 10/10 scores on feedback however I found Siobhan very informative, engaging, knowledgeable and approachable. I felt she adjusted the course content to be more relevant to myself and the other participants and her teaching style was very unique and appropriate to the topic of the course. I will definitely be returning for the refresher course within 6 months. Thank you.


Institute of Public Accountants


"The trainer for the day was really great and made the learning a lot easier. I would definitely attend another course with her training as she was the best I've had. The people in the class were also good as we all communicated with each other and got involved with the course 100%"




"Siobhan was amazing and very knowledgeable.


Harris HMC


"Anne was an excellent trainer and very open to future communications for guidance - very refreshing and encouraging. This was one of the best structured, facilitated, interesting and educational courses I have participated in, in a very long time. Well done PDT!"




"Suzy Berry was just amazing. I feel like I have retained valuable tools that I can start practicing in my work place immediately. I will be recommending this course to my work place. Suzy is one of the best trainers I have experienced. I could not have asked for a more inspirational and informative day."


Individual Course Participant

Landgate logo
Thank you, it was a great day and I intend to work on my action plan!


The Public Trustee logo
The whole training session was relevant to our working environment and obviously can be used in my personal life.

-The Public Trustee

Dept. of Families, Community Services and Indigenous Affairs logo
Loved the course and felt I got a great deal of learning from it. I would definitely recommend this to others in my department. Presenter was fantastic.

-Dept. of Families, Community Services and Indigenous Affairs

Southern GP Training Ltd logo
Very quick to build a rapport. Encouraged participation with the group. The atmosphere was very relaxed. An excellent trainer and training day :)

-Southern GP Training Ltd

Super SA logo
I really enjoyed the course, I think that Adrienne is fantastic and would love to do another course with her again!! She was very enthusiastic, so friendly and a lot of fun to learn from.

-Super SA

Moog Australia Pty ltd logo
The trainer was excellent. I was very happy with the content of the course helped me to be more positive in everything I do.

-Moog Australia Pty ltd

DPTI logo
The liked how the trainer presented the course and this made it enjoyable and interesting. It has taught me to be more 'aware' of how I come across to people.


Sensate Pty Ltd logo
A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.

-Sensate Pty Ltd

Tetra Pak logo
Practical examples/case studies reinforced course content and made leanings more relevant. Excellent teacher. Really enjoyed and benefitted from this course. Would have no hesitation attending courses run by this teacher again.

-Tetra Pak

Readify logo
I'd recommend this training course to others when right opportunity comes.


CEPU Plumbers Union logo
I found the course really good & in 8 course it has really changed my outlook on my life & with the skills I learnt I believe that I can get the self confidence I have been looking for. I really enjoyed the course & have recommended it to my friends.

-CEPU Plumbers Union

CSW-IT logo
Manual rating is down as it gave the basic details however, much of the learning was practical (which was how the course was structured) moving the importance away from the manual. I found the course very rewarding and not what I expected when I was put forward to complete a assertiveness and self confidence course. Well done.


Abigroup Contractors Pty Ltd logo
I found the class well run and very informative. I did learn some new techniques to be more assertive which I will use in my workplace and relationships.

-Abigroup Contractors Pty Ltd

St Ives Care Pty Ltd logo
It turned out very beneficial as I received one on one coaching. not only I learnt skills but it changed my understanding of what assertiveness really is, and encourages and enables me to change to become an assertive person (from within), rather than just adopting assertive skills (on the outside), which is a goal I now feel inspired to achieve. Trainer was excellent -very attentive, helpful, and competent. I enjoyed the day very much and it was a very positive experience for me indeed. Wish to pass on my huge thanks and appreciation to Helen - my Trainer.

-St Ives Care Pty Ltd

ANZ logo
It was an enjoyable day, a lot was learned by all.


TJM Products Pty Ltd logo
The employee who we sent on the Assertiveness and Self Confidence training course was very impressed with both the presenter and the course material. She has taken away some great tips from the day.

-TJM Products Pty Ltd

City of Mandurah logo
Jo Coveney is great, very personable and made it a really enjoyable experience.

-City of Mandurah

Combined Team Services logo
All in all I thought it was a good course and I look forward to using the tools and techniques in my workplace and daily life. Thank you.

-Combined Team Services

More happy clients

Course Outline
Assertiveness and Self Confidence Training Course - Online Instructor-led 3hours

Download Assertiveness and Self Confidence Training - Online Instructor-led 3hours Course Outline


This Assertiveness and Self Confidence Training Course empowers participants with the confidence to be “heard”. You will also learn to develop and enhance techniques to communicate politely and assertively without being considered pushy.

Assertiveness and Self-Confidence Training Courses are delivered by PD Training's via our 3-hour Online Instructor-led platform  in Australia, New Zealand, Singapore, Malaysia and Hong Kong..

Assertiveness and Self Confidence Training - Online Instructor-led 3hours - Lesson 1
Communicating With Confidence
  • What You Say
  • How You Say It
  • Listening
  • Reflection
Assertiveness and Self Confidence Training - Online Instructor-led 3hours - Lesson 2
Self Confidence – Building It And Rebuilding It
  • Building on Your Strengths
  • Confidence Spoilers
  • Building Confidence – Four Areas of Focus
  • Workplace Challenges to Self Confidence
  • Reflection
Assertiveness and Self Confidence Training - Online Instructor-led 3hours - Lesson 3
Mastering Assertiveness – When And How To Use It
  • Your Rights
  • Getting Over Saying ‘No’
  • Ways of Saying No
  • Being Assertive Towards your boss
  • Reflection

Client Site Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Live Online
3-hour course
12:00 PM - 3:00 PM America/New_York
January 24
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March 16
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May 5
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July 11
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  • Time: 12:00 PM - 3:00 PM America/New_York
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category