If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in the USA.

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across thhe USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Supervising Others Training - Online Instructor-led 3hours
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Your Learning Outcomes

By the end of this course, participants will be able to:

  • Set clear expectations for team members
  • Master techniques to delegate effectively and confidently
  • Develop approaches for conducting formal feedback sessions
  • Provide informal, constructive feedback
  • Establish conflict resolution strategies
Duration: 3-hour course Live Online Experts
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalog


"Not everything relates to what I do everyday but maybe useful outside work, on the other hand definitely a lot of information that that I can use for work.  Thumbs up for this course!!!"

"Really enjoyed the course, very relevant and relatable with useful information provided."

-National Credit Management Limited (NCML)


"I was very impressed with Gina's presentation. She was very engaging in her delivery of the training material and definitely kept my attention throughout the course of the day. She was also excellent in tailoring the course information to everyone's particular duties within the Company and listening to what all the participants had to contribute."

-National Credit Management Limited (NCML)


"Our trainer, James built rapport with our group very quickly and determined our individual needs. He tailored the day's delivery to suit all our individual needs and even covered topics not included in our course manual. James is very knowledgable on his topic and often related the contents to his personal experiences, which aided my learning process. James delivered an energetic presentation, which made the day fun and enjoyable. I particularly enjoyed the Goal Setting and Time Management topics as both these areas will improve not only my outcomes at work, but also my personal goals and ambitions. I feel motivated to tackle a very Urgent and Important personal task now. I have also learnt that I already possess many supervisory skills, but I now have the information to start practicing other skills I need to gain the confidence to successfully supervise a team. Thank you James, I really enjoyed the jam-packed day and will keep an eye out for your next Cultural Intelligence workshop. My favourite tip of the day: EAT THE FROG!"

-Tropical Medical Training


"I found Jill a great presenter and she kept us interested even after the lunch break which I know is usually a down time for most participants. Even though a lot of what was contained in the course I already knew and practiced it was good to do the Course which reinforced my belief that I was making the appropriate decisions with my role as a staff manager."

-Beatty Park Leisure Centre


"Degrees of Delegation and implementing it was useful part of the course for me."

-Beatty Park Leisure Centre


"It was great the way our needs guided what was covered in course."

-New Horizons


"Overall the training, venue, facilitator, food etc. were just great!"


"Thank you Jo for a very informative and relaxed day. I felt extremely comfortable. Your enthusiasm played an important part in my learning."

-The Bridge Youth Service Inc.


"Good course and format as an introduction to leadership principles."



"I did learn a lot about prioritising my work load and ensuring what is more important."

-Department Of Housing And Public Works


"If you are in a leadership role, or just have new or young staff in your team you will find this course very helpful in ensuring you do have ideas and tools on hand to give you the ability to support your team towards being the best they can be."

-Charles Darwin University


"Thanks for your thorough training Andrew. One of the best I've attended!

"To be honest I was reluctant to go because I am not a sit and talk about it person. it was great though, it showed me that I didn't know what I didn't know. very helpful."

-Ormond College


"The course was very informative. Andrew was an engaging trainer. I got a lot out of the training."

-Victorian Electoral Commission


"David is a great and very knowledgeable teacher. He genuinely cares about the outcome of the course and that you get a very good idea of what is necessary to supervise others successfully as well as providing great tools and tips on how to be a better manager. Hoping to work with David again in the future. Thanks!"

-Blueblood Solutions Pty Ltd


"Fantastic. Derrick was very inclusive of all attendees. I had a few questions (the annoying one) and he continually answered them with specific solutions. A great help."

"Derrick was able to restructure the course to meet the specific needs of the participants and still deliver the main message.

-TAFE Queensland Library Network - Southbank


"Deidre managed the room extremely well, presentation content was very much in line with Covey, Kiyosaki & Rohn. I used to be part of a book club for these authors and have resigned a monthly book subscription as I realised how much i miss the material. Thank you."

-Wizard Automotive Systems Pty Ltd


"The facilitator was extremely personable and knowledgeable which means absolutely everything with this kind of training and subject matter."



"Overall this was one of the best short courses that i have attended. Trainer was great asked about what we wanted individually out of the course and delivered on these."

-Department of Education, Training


"Our trainer was excellent."



"The trainer was excellent and course venue was good , the content of the course will help me improve my leadership skills. "

-Bill Farming Pty Ltd


"Great course! I would recommend it to anyone!"

-City Of Gosnells


"Deidre was a very inspirational trainer. I particularly enjoyed learning about how to work with the different personality types according to the LDPs and tailoring the method of communication accordingly (very interesting)."

"Daedra was so full of positive energy, and I found that I was engaged throughout the course."

-Department of Education, Training


"The course was designed perfectly for our workplace."

"The training was good and easy to understand."

-Jalco Smithfield


"Great course. Our trainer gave us some great tools to use within a business environment as well as personal."

-City of Greater Dandenong


"Gina was incredible, I could not have asked for a better trainer, she made me feel welcome, accepted and like my ideas had depth. I would recommend Gina to anyone looking for a training to do."

-Centacare Catholic Country SA


"It was very knowledgeable and well structure in the training contents. Enjoy it very much especially group interaction and discussions."

-Toyota Manufacturing


"I found the course very informative and have taken away to goal setting for myself. Thank you to the trainer also as she was wonderful and very engaging."

-Jaydo Construction Pty Ltd


"Allows insight and then the tool to work with situations in the work place and outside. Excellent!"

"Most useful was the understanding of the brain hijack and the cool down period before you try to council or resolve minor to medium issues."

-Bluestar Group


"It was a very interesting course for me I learned a lot that day. she did deliver very well and smoothly. I am confident on my position after I trained."

-Lighthouse Engineering Pty Ltd


"The course is really helpful not only on personal development but on professional aspect as well."

"Jo was a GREAT trainer! He helped us see what it would take to bring us from good to great!"

-Durkin Construction Pty Ltd


"I found the section on different personality types, and how to change your communication style accordingly, very useful and enlightening, and I will carry that forward into daily use. The part on delegation was also good, and the final section on time management with the important/urgent matrix."

"Enjoyed the way the trainer presented. Enjoyed the group discussions, and it was not always in one room coaching as we utilised other rooms. Trainer involve each attendee."

-University Of Notre Dame Australia


"It was a good learning experience for me, specially that it was my first time attending such seminar. Looking forward for the next one."

-Horsham Sports and Community Club


"I found the course very useful and informative. The Trainer (Derrick) was excellent and really presented and explained all course material clearly. He was also was very structured in his application and delivery. The small group worked really well as everyone was encouraged to be involved and share experiences and focus on ways to combat there difficulties and advise successes in the work place. The lunches and coffee facility provided was great. The course material assisted with identifying key focus area which will make me more efficient but also reassured me in areas to which I'm working well in. The LPD profile in my opinion was spot on and overall my whole experience with PDT was positive. PDT was professional in every way well done."

-Brisbane Markets Limited


"I found the profile part of the day to be very fascinating."

-Yenda Producers Co-Op


"The course gave me information and different working skills to use when I perform my job."

"Trainer was brilliant and very patient."

-Rise Network Inc.


"I thoroughly enjoyed this workshop. Sanet was very engaging and enthusiastic which added to the overall experience."

-University of Southern Queensland


"Sanet covered a lot of material in a short time. she was succinct and clear. I enjoyed her teaching style and learnt a lot. Her responses to real life scenarios were extremely helpful. Thanks Sanet!"

-TAFE Queensland Library Network


"The trainer's experience in the industry ensure their expertise in the knowledge that's shared and instructed."

-Individual Course Participant


"I took a lot out of the course. It was really relatable to my job. I would highly recommend anyone wanting to improve their supervision skills to undertake this course."

-Criterion Industries


"I really enjoyed the training. I've recently been promoted from within the company and it hasn't been communicated effectively, this training made me realise that I need to get clarification exactly about what my role was so that I understood exactly what my supervision requirements needed to be. I found the course extremely helpful in being able to have that conversation as I knew nothing about supervising but am confident now to supervise my team. The trainer was great as she kept using our actual roles as examples which helped us relate to it and the class size was great. With only a few people we were able to ask questions and expand on examples. the lunch provided was great too!"

-Department of Adolescent Medicine


"I found the entire course very informative and enjoyable."

"James the trainer was very clear and made sure that everyone understood."


"For the 1st time, I was told that it wasn't my personality that was the problem, I just got to understand my personality and how to use it with others."

-Brisbane Airport Valet Parking


"It was the best training probably I have ever had in my life! Out Rainer was brilliant! 3 hour session was not long enough. I wish we could have full training with Jo."



"I thought it was great to be put together with people with differing vocations and reasons behind attending the course. It was good to see from different views, bounce ideas off of other people and see how this very useful knowledge can be put to the test. Karen Smythe was also lovely and engaging and really tailored the training so that it was very personable. I would definitely recommend to other team members in my office."

-PGP Consulting Pty Ltd


"Role play and pretend presentation was most useful."

-GTA Consultants


"Venue and trainer were great. Loved having a laugh whilst training and she was hilarious. All team building was great and the knowledge I have come out with with is invaluable."

"Honestly I am very busy and it was hard to take time out for a day to attend. However I was so glad that I went as I took a lot away from it which will definitely assist in my day to day running my team."

-Bluestone Group


"I found the information to be relevant to not only dealing with staff but clients as well as even my own children. Very useful and engaging."



"Great course, thanks so much to the trainer she did an amazing job!"

"The course was very practical; we were able to use our own work situations as examples. it provided an excellent framework to the management and supervision of staff"

-Diabetes WA


"Karen was very informative and kept the group interested, it was a fun, interactive and informative training."

-Sandhurst Club



"The course was well presented and the time went very fast. Most useful for me was to see some definitions "black and white" in front of me."

-Northern Cemeteries


"He has done very well at delivering the training and also very helpful at explaining the parts that we found difficult and also kept our attention through out the whole course."

-WE-EF Lighting Pty Ltd


"The content was well developed for our needs and David took the time to learn about our organisation prior to the day."

-Bioproperties Pty Ltd


"I personally found the course to be informative and helpful. It was well delivered and structured."

-Stormtech Pty Ltd


"It was very helpful and I have learnt a lot, Thank you very much!

-Australian Multicultural Community Services Inc.


"The trainer had so much great information and would reinforce the training by using an example from each member's work situation to make the information more relevant to those attending. I really enjoyed the training and the trainer did a great job keeping the training interesting and relevant.

-Appco Group Australia


"The trainer had the room engaged from start to finish. Time constraints were an issue with a great deal of content to cover, therefore, it did become a little rushed towards the end but this did not alter the fact that we all gained something from each and every topic covered."

"Overall, I really enjoyed and found the training useful with my role, Peter kept me engaged and involved throughout the day."

"Very interactive and fun course."

-Cash Stop Financial Services Pty Ltd


"I really enjoyed the smaller group. It meant we were able to ask more questions/have more in depth discussions on the various topics."

-Vincents Chartered Accountants


"This course was really beneficial. Provided some new strategies to use when in a supervisory role and how to communicate easier with complex staff as well as delegation tools. The course also gave an insight to my default supervisor style when in a pressure/stressful situation so I now know to be a bit more conscientious of this when interacting with staff."

-Department Of Communities


"All information was relevant . I found David to be very engaging and his delivery of information suited my learning. Would definitely like to go further in my training with David as my advisor/ teacher."

"David was very attentive to our needs as a group considering the majority of the group said very little."

-BWX Limited


"Great course. Very Insightful."

-Australian Ceramics Engineering


"I found the exercises we completed in the manual the most useful, as well as how to give feedback. Nothing was delivered that I thought was "useless". It was a great day and I look forward to attending the course again for a refresher. Thank you."

-Vincents Chartered Accountants


"I can honestly say it's the best course I have ever attended. The reasoning why is because Joseph made the course a great learning environment, whereby he took the time to answer our questions and made us understand the materials. His knowledge and examples taught me to understanding different angles to leadership. Joseph changed the way I need to rewire my brain to understand the different ways of being a Leader. Thank you Joseph."

Aristocrat Technologies Australia Pty Limited


"Enjoyable & like quotation."

How to act with people with different personalities (most useful part )."

"Course was very relevant & enjoyable, learning about others & myself does have huge impact as well as give insight & confidence."

Blue Star Group


"Was a great course."

Aristocrat Technologies Australia Pty Limited


"Matt was a fantastic facilitator and really catered to the group and our needs."


Individual Course Participant


FCAWA logo
I really appreciated that the trainer Emma was able to flexible in her delivery and cater for the needs of the group and not necessarily sticking to the course format but able to link the current discussions back to the course content and tie it together, Well Done.

-Financial Counsellors Association of Western Australia Inc.

Thermal Mark Transport Refrigeration logo
Thank you to Anne and PD Training for providing us with "Supervising Others" training. Our Service Manager found the course to be very useful and helpful. He is very motivated and keen to put his new found knowledge into practice. Anne's training style was engaging and she adapted the course to our working environment quite well. PD Training will be our first point of call for future staff development training.

-Thermal Mark Transport Refrigeration Pty Ltd

Connexa logo
I was very impressed with all aspects of the course provided. The Company PD Training were the perfect partner for us to deliver the training that was required. The trainer Julie was a pleasure to work with, and her approach / method of delivery was a breath of fresh air. Too many Training companies deliver straight from the book. However, Julie used her own extensive knowledge of the subject and tailored the course in her own way to suit the students. I was very impressed and will definitely look forward to working with PD Training again in the future. My team all expressed how pleased they were in regards to the course content and new ideas and approaches the course had made them think about implementing at work. Thank you Julie, and thank you PD Training.


Nowra Chemical Manufacturers logo
Trainer was very engaging and facilitated conversation and group discussions. content was exactly what we were looking for. Well done and thanks for a great day.

-Nowra Chemical Manufacturers

Johnson Health Tech logo
I found my trainer Karen absolutely fantastic. She was a captivating presenter with interesting content. I left the course feeling confident and well informed. I would gladly do another course with your company in the future.

-Johnson Health Tech Australia

Community Mutual logo
I found the course was filled with lots of useful information and tips and ideas on how to handle certain situations. The trainer was friendly and answered all my questions.

-Community Mutual Ltd

Life Without Barriers logo
The training was fantastic! Derrick was engaging from start to finish, and challenged our knowledge and understanding.

-Life Without Barriers

Perth Airport logo
Very informative and relevant to the job we do.
-Perth Airport

Allpro Electrical logo
It was a great learning experience and very comfortable environment. Teacher had our attention from the start to the end.

-Allpro Electrical Services

Grampians Community Health logo
It was a fantastic course, very informative and interesting, with a good facilitator.

-Grampians Community Health

GHorizons Family Services logo
I felt incredibly valued in the training; Kim I felt you made a genuine effort to understand my role, industry & current challenges. I was amazed how you tailored the leanings of the day for each of us as individuals. I took away heaps - Thank you!

-Horizons Family Services

Honda MPE logo
Great course. Highly recommended!

-Honda MPE

More happy clients

Course Outline
Supervising Others Training Course - Online Instructor-led 3hours

Download Supervising Others Training - Online Instructor-led 3hours Course Outline


This Supervising Others Training Course will help new and existing supervisors to become more efficient and proficient at delegating, managing time, setting goals and expectations, providing feedback, resolving conflict and administering discipline. 

All too often, great team members are promoted to a supervisory role without consideration that supervising is a completely different skill set to that which made them stand out as part of the team.  So, this training course was designed to enhance their existing skill set with the additional skills required to properly manage others in a professional manner. 

The Supervising Others Training Course helps people in supervisory roles to improve their skills, confidence and management abilities. This training will benefit new supervisors and anyone who wants to improve their skills in supervising others ensuring the highest level of productivity and team cohesion.


Supervising Others Training - Online Instructor-led 3hours - Lesson 1
Communicating to your Team
  • REACH Review – Communication Evolution Tool
  • Adjusting Your Style for a Better Approach
  • Reflection
Supervising Others Training - Online Instructor-led 3hours - Lesson 2
Successful Delegation
  • 10 Rules for Successful Delegation
  • Degrees of Delegation
  • Troubleshooting Delegation
  • Reflection
Supervising Others Training - Online Instructor-led 3hours - Lesson 3
Art of Feedback
  • Types of Feedback
  • 3 Stages to Receiving Feedback
  • 5 Top Tips to prepare yourself to provide feedback
  • Feedback Delivery Tools
  • Difficult Feedback
  • Seeking Feedback
Supervising Others Training - Online Instructor-led 3hours - Lesson 4
Managing Conflict
  • Tuckman and Jensen Four Phase Model
  • Team Development Stages
  • Using a Conflict Resolution Process
  • Alternate Techniques
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

Client Site Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Live Online
3-hour course
12:00 PM - 3:00 PM America/New_York
7 December
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Filling Fast
6 February
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29 March
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17 May
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  • Time: 12:00 PM - 3:00 PM America/New_York
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category