Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Conflict Resolution Training - Online Instructor-led 3hours
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Your Learning Outcomes

In this course participants will learn how to:
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions
Duration: 3-hour course Live Online Experts
Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalog


"Most useful was that the trainer responded to our individual learning needs and drew on our experiences to link to the new knowledge."


"Most useful was that the trainer responded to our individual learning needs and drew on our experiences to link to the new knowledge. Also, extremely beneficial was the personal style profiling done at the start of the day so we can understand ourselves, our tendencies and then relate that to the later content presented. Very nice, welcoming and warm trainer."



"very happy with the course. looking forward to doing more"

-Vulcan Steel


"I thought the trainer Andrew was very good, had great knowledge on the subject keep the group on track and was engaging and helpful. I would happily recommend this course to others. thanks"

-Victoria State Emergency Service


"I got a lot out of the course, The trainer managed vocal participants well to enable the less vocal to express their views."

-Victoria State Emergency Service


"Joseph was amazing! He learnt everyone's names and addressed them by their name every time they spoke. He had everyone focused and interactive the whole time (4 hrs) and it was great to have small breaks which meant he knew what it felt like to be in a training. I wish every training day was like this....big thanks to Joseph - i got a lot out of the training!!"



"The trainer really made it easy to have open discussions. The trainer was very professional and it was a nice touch that he remembered the majority of our names when he addressed us."

"Joe is a very good trainer and I thoroughly enjoyed the course. The course material was relevant and it was presented in an interesting and engaging way. Thank you."

"The trainer was really enthusiastic and positive , he also created a non judgmental environment which meant I could learn better."

"It was a very informative and how the given scenarios which mirrored what exactly all of us are experiencing or have experienced. I can also apply what I have learned in my personal life."



"The Conflict Resolution Course was extremely interesting and enjoyable. Myself and my colleagues will take away from this course informative information to help us in our businesses and personal lives."


"Richard was amazing! So inspiring and so knowledgeable! I hope I can do more courses with him in the future!"


"Thank you for a well constructed and executed training full of relevance in work and life which we walked away with many constructive strategies to employ in our day to day life. Time flew by."

-Royal Academy of Dance Sth Qld Regional Advisory Panel


"The trainer spent some time prior to the training date getting a better understanding of the needs of the group and used this to pitch and deliver the training."

-Plenty Valley Community Health


"Ian was really engaging and enthusiastic. he has lots of on the job examples and made everything really relatable and relevant."

-City Of Karratha


"Interactions with Gina prior to the workshop were extremely beneficial and enabled her to tailor the training to best suit the needs of the team."

"The facilitator was brilliant and obviously an expert in her field. I wasn't expecting to learn anything new, but I learnt new things and had a chance to practice new skills.

"Was apprehensive about the training course however Derek made it a very interesting, laid back and enjoyable experience."

"The trainer was able to tailor the content of the course during the session to better accommodate the group's needs."

-Australian Government - ASQA


"Joseph was fantastic !!! Very interesting course. Kept us wanting more."

"I've learned very useful tools, tips and techniques that will help with resolving any form of conflict. Joseph made a real effort in making us all understand methods and best practises to be used in all different scenarios. Joseph is a good trainer that I would recommend to anybody that wants to attend his training sessions."

-Modular Building Systems


"Having completed many T&D sessions on conflict resolution for DECS over the years I'd like to say this was one of the more enjoyable and all due to our trainer :)"

-Wise Employment


"Awesome course and Charlene was amazing. Really glad I attended this course, will use PD Training again."

-Herron Todd White (Western Australia) Pty Ltd


"Josh was brilliant! Really structured the course to our particular group and made it relevant to us."

-Associated Retailers Limited


"I enjoyed everything abut the course."

-Alzheimer's QLD


"I found the day quite informative. It was really good doing the course prior to our strategy days, as I could identify some of the different personalities. The course also made me more self aware."

"It was an excellent course and I really appreciated the work and depth of knowledge shown by Derrick."



"I really appreciated the one on one training I was able to get with Josh. I observed my colleagues were able to get the same attention which I thought was a great aspect of the training."

-Anaesthetic Group Ballarat


"Joe was a wonderful trainer; at the very beginning of the session he made a list of all the things we, as a group wanted to get out of the day. After each training module, we would revisit our self-appointed 'learning outcomes' and tick off what the module covered. By the end of the day we had covered off each learning outcome over 3 times each. This method that Joe implemented not only gave us the power to steer our learning objectives, it also kept us on track and reinforced what we had learnt in a multi-faceted approach. I cannot sing Joe's praises high enough; I learnt so much from his guidance and he ran the session in a way that created a very safe and collaborative learning environment for all who attended. I would definitely recommend PD Training to others (professional & personal) - especially if Joe is facilitating/training. Please pass on my thanks!"

-Outsource Financial


"Great course. A small group, which allowed time to talk and expand learning. Thank you!"

-Relationships Australia


"The trainer went out of his way to build positive relationships which ensured I was fully engaged through out the day."

-Brisbane City Council


"Gina was awesome. I really felt a connection with her and she engaged really well with myself and other participants. No problems however with this course whatsoever."

-Integra Water Treatment Solutions


"I just had to give 10 to everything!! It was just great. a very worthwhile investment. Thanks for everything Karen and all the best to you in the future!"

-Individual Course Participant


"As a general rule I find 'role play' very unhelpful and silly, but in this course the role play was sensible and done in front of the whole class as well with the trainer, and questioned. Found this helpful and relevant."

-Leeton Shire Council


"A great course to get everyone thinking about dealing internally with each other and with suppliers and customers."

-REDARC Electronics


"Excellent work from the trainer, all questions were addressed. I was able to get the most out of the session."



"The trainer was great and related everything back to our working situation which helped you absorb the information being provided."

-Department of Adolescent Medicine


"One of the big take away messages from the course was the realisation of the importance of my role in how people relate to me, how their words impact me etc."

-Calibre Consulting


"I found the last part of the course is more practical and useful, it relates more to the real work environment and the scenarios that we have everyday."


"Fantastic, the course was made relevant to our field and we were provided with useful tips and suggestions. He talked through a few scenarios with us and helped us to identify a better approach."

-Rapid Global


"Josh was an excellent instructor. He was engaging and patient and he took time to answer questions that may not have been specifically in the course outline but came up during the discussion. The only negative thing I would say is that going with colleagues made it difficult to answer questions 100% as other people knew who I was talking about. I really enjoyed the training and a benefited in my work life and personal life."

-IMI Australia Pty Ltd


"The course outlined to me that being organised, adapting to different personalities and simplifying situations/training can and will result in better outcomes whether with work colleagues or clients. Finding the common ground with individuals both within and out of the organisation will make a happier and more successful workplace.

-JG King


"I found the course informative and valuable to dealing with conflict."

-Australian Federal Police


"Overall great content."

-Ausco Modular


"The trainer was very lively and very good at communicating/telling stories to get the point across. Otherwise it was a very informative, interesting and engaging course."

-JV Office Support


"I enjoyed this course. It was the right amount of information and provided exactly what I needed."

-SA Health


"The trainer was great and tailored the course to me and my colleague."

-Perisher Blue Pty Ltd


"I found the last part of the day very useful when we discussed other phrases that can be used as to not aggravate a conflict or situation."

-SA Water


"The Conflict Resolution training with Anne was excellent. I had a great day, learned a lot and gained useful tools that I can take away to adopt in my professional as well as personal life. Anne was engaging, warm and informative all throughout the course. Thank You."



"Dispute resolution was definitely the most useful."

-L'OCCITANE Australia Pty Ltd


"Really enjoyed the content provided, would have loved to do the full day course."

-Melbourne Comprehensive Eye Surgeons


"Very useful and well structured course."

-James Ruse Agricultural high School


"The topics are interesting."

-L'OCCITANE Australia Pty Ltd


Very good course."

Australian Federal Police


"Student involvement with class activities was great and helped put into practice what was being taught."

Honda Australia Motorcycle and Power Equipment Pty Ltd


"It was very useful to see how other people saw themselves as well as how everyone has a preference for managing conflict."

"The graphic facilitator was invaluable for this training. We talked a lot about our thoughts on the topics and Owen captured everything brilliantly. It is much more inline with how I learn and helped me to stay on track and retain the information."

"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."

"Jen is always an engaging, warm and practical presenter - combining the government 'insider' know-how with careful listening and helpful responses to the training group members. Owen was also a fantastic addition, with the graphic/visual summaries a really great way of condensing the info presented in the course in an accessible and fun way."

Prime Minister & Cabinet


"Trainer was great. Material was great."

"Excellent course and fantastic trainer. Well delivered, relevant and informative."

"Richard was very engaging and helpful to provide further detail to the training material where required."

"Richard was great. Energetic, relative & dynamic. Very Enjoyable."

"Richards natural flexibility and wit to entertain and interact with his audience was exceptional. He made it fun, gave excellent personal, illustrations and yet left nothing in doubt about the key outcomes and reinforced the key skills/hints to ensure those outcomes. Interesting in the context of the course, when he walked into the room and started off with his English accent my personal reaction was somewhat negative... that rapid assessment, but within minutes he had my attention and I was confident of a worthwhile experience and his delivery. A very capable trainer and generally interesting, grounded personality. Sincerely, well done!!"

"Richard was very good, he provided a good mix of science, theory, practical examples and group tasks. The short videos were on topic and helpful. Overall an engaging, helpful and enjoyable workshop well delivered."

"Richard was clear in his advise and in a context that made sense."

"Information on the timing of the brains processing of chemicals released during different types of emotions was very useful in understanding strategies for managing some conflict situations."

G.James Glass & Aluminium


"I found Jo to be incredibly engaging and knowledgeable. His background experience certainly added a depth to the content which made it incredibly interesting for me."


Individual Course Participant


"Joe is a fantastic trainer and I enjoy attending his sessions. His style suits my learning needs. The course has provided me with some new tools that I look forward to putting into practise."


Individual Course Participant


GoldWest Apprenticeships logo
Course was relevant and delivered in a format that allowed all to contribute and relate.

-Goldenwest Apprenticeships
I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.

Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.


Office of the Registrar of Indigenous Corporations logo
The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.

-Office of the Registrar of Indigenous Corporations

St John Ambulance logo
Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.

-St John Ambulance

IGa/Metcash logo
Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.


IGa/Metcash logo
Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.


IGa/Metcash logo
I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.


The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

-Integrated Chemical and Environmental Systems PL

Malthouse logo
I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.

-The Malthouse

Calvary Health Care logo
Great course, well organised, well run & I felt I got a lot out of it...thanks =0)

-Calvary Health Care ACT

Calvary Health Care logo
This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area. Thank you to Ross, who really gives so much of himself in his presentations.

-Calvary Health Care ACT

Swinburne University logo
The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.

-Swinburne University

Department of Defence logo
Once again, very worthwhile and very enjoyable. Thanks to a great trainer.

-Department of Defence

More happy clients

Course Outline
Conflict Resolution Training - Online Instructor-led 3hours

Download Conflict Resolution Training - Online Instructor-led 3hours Course Outline


Conflict is the result of people having differing needs, opinions, expectations and often completely different individual perspectives. The reality of conflict is that in any human relationship it is inevitable, but if managed well, conflict can provide a powerful avenue for significant personal and professional growth.

Conflict resolution involves recognising and managing a particular conflict as well as being aware of potential upcoming conflicts. This is an essential part of nurturing your relationships. Poorly handled conflict can affect both the employees and the clients, thereby negatively impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.


Conflict Resolution Training - Online Instructor-led 3hours - Lesson 1
Conflict – is it All Bad?
  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection
Conflict Resolution Training - Online Instructor-led 3hours - Lesson 2
Understanding Your Response to Conflict
  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection
Conflict Resolution Training - Online Instructor-led 3hours - Lesson 3
Resolving Conflict Between Others
  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection
Conflict Resolution Training - Online Instructor-led 3hours - Lesson 4
Implementing Agreements
  • Paying Attention
  • Follow-up Meetings
  • Reflection

Client Site Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Live Online
3-hour course
12:00 PM - 3:00 PM America/New_York
January 23
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March 17
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June 7
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August 25
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  • Time: 12:00 PM - 3:00 PM America/New_York
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category