Conflict Resolution Training

Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is for leaders or individuals who are responsible for resolving conflicts within the company or organization.

After completing this Conflict Resolution training course, you will have learned the techniques to identify the source, root causes and types of conflict, how to recognize and prevent a conflict in its early stages, the five main styles and six phases of conflict resolution, anger and stress management techniques, how to avoid recurrence of conflicts and much more.

This comprehensive and valuable training course is now available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

 

Your Learning Outcomes

After completing this course, participants will be able to:

  • Recognize the root cause of a conflict
  • Identify various types of conflicts
  • Evaluate the benefits of a resolution
  • Plan a resolution according to the situation and the people involved
  • Apply the six phases of conflict resolution process
  • Use the five main styles of conflict resolution
  • Neutralize emotions
  • Build understanding and cooperation
  • Create a favorable atmosphere for resolving a conflict
  • Apply the conflict resolution process to all types of conflict
  • Break down a conflict resolution process and use it in parts
  • Develop communication tools such as agreement frames and open questions
  • Use anger and stress management techniques
  • Build consensus through understanding
  • Avoid similar conflicts in future by removing the root cause
  • Follow-up to ensure the resolution is effective
Duration: 1.0 day course



Reviews

Conflict Resolution Training Reviews:

It by far has been the best course I have ever attended and to say that it was life changing is an understatement. “I got it”, I mended relationships and speak up for myself, and this is huge! So thank you and I seriously want my children to experience this as I know it will enable live powerful lives and not wait 50 years to learn it.




Course Outline
Conflict Resolution Training Course

Download Conflict Resolution Training Course Outline

Foreword:

Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others. For some of us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult to reach a solution.

Communicating creatively can start from where you stand. It may be within family, community, government or the international arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to build stronger organizations and more rewarding relationships.

Conflict Resolution Training Course - Lesson 1
Conflict – is it all bad?
  • Welcome
  • What do we mean by Conflict?
  • The Basis of Conflict
  • Reflection
Conflict Resolution Training Course - Lesson 2
Understanding Your Response to Conflict
  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection
Conflict Resolution Training Course - Lesson 3
What makes up conflict?
  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection
Conflict Resolution Training Course - Lesson 4
How Managers Can Add to Conflict
  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection
Conflict Resolution Training Course - Lesson 5
Resolving Conflict Between Others
  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection
Conflict Resolution Training Course - Lesson 6
When Conflict Involves You
  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection
Conflict Resolution Training Course - Lesson 7
Implementing Agreements
  • Paying Attention
  • Follow-up Meetings
  • Reflection
Conflict Resolution Training Course - Lesson 8
Reflections
  • Create an Action Plan

Client Site Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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