Effective conflict resolution is required to immediately resolve issues that may prevent individuals and groups from working harmoniously together and achieving the desired results. This Conflict Resolution training course is tailored for leaders or individuals who are responsible for resolving conflicts within the company or organization.
After completing this Conflict Resolution training course, you will have learned the techniques to identify the root causes and types of conflict, enabling you to recognize and address a conflict effectively in its early stages. Additionally, you will learn to evaluate and plan a course of action, apply the six phases and utilize the five main styles of the conflict resolution process.
You will learn to neutralize emotions, build understanding and cooperation, and create a favorable atmosphere for resolving conflicts. Furthermore, the course will teach you communication tools and various management techniques to handle anger and stress to avoid conflict recurrence.
This comprehensive and valuable training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Conflict Resolution Training Courses
After completing this course, participants will be able to:
This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area.
Richards natural flexibility and wit to entertain and interact with his audience was exceptional. He made it fun, gave excellent personal, illustrations and yet left nothing in doubt about the key outcomes and reinforced the key skills/hints to ensure those outcomes.
he Conflict Resolution training with Anne was excellent. I had a great day, learned a lot and gained useful tools that I can take away to adopt in my professional as well as personal life. Anne was engaging, warm and informative all throughout the course.
This course is highly recommended for all staff, regardless of their work positions, as it helps the person to navigate conflicts arising in their environment. This in turn will improve or establish healthy relationships.
From the course, I see the different angle of conflict. Instead of being Mr. Nice all the time, we should not afraid of approaching conflict. There are ways for us to handle the conflict better and eventually, resolving the problems is the utmost important.
The ability of the facilitator to be flexible in the delivery of the course and meet participant needs on the day really helped all of us. It meant that when an issue arose, she was able to help us all through it, and provide guidance to explain the whys of the issue, and helps us all move beyond it and incorporate those learnings into the rest of the day. It meant that for those who had been upset, they were able to reset and regroup within themselves, and come back to a positive supportive environment without judgement, and move beyond that experience - all in a short space of time.
Would definitely want to do this course annually or even biannually. Very informative and would be interesting to see how personality styles p[potentially change as a role at work changes or personal life changes to better understand the people we are working with.
I enjoyed how the course brings everyone together to share similar experiences & also goes through steps to build up confidence when dealing with conflict by following steps before approaching the situation.
I found the language to use/avoid was the most helpful part for me. Also learning other personality types.
Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others. For some of us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult to reach a solution.
Communicating creatively can start from where you stand. It may be within family, community, government or the international arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to build stronger organizations and more rewarding relationships.
See the Live Online tab for the course outline for the live online course
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Topic 1
Conflict – is it all bad?
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Topic 2
Understanding Your Response to Conflict
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Topic 3
What makes up conflict?
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Topic 4
How Managers Can Add to Conflict
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Topic 5
Resolving Conflict Between Others
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Topic 6
When Conflict Involves You
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Topic 7
Implementing Agreements
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Topic 8
Reflections
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Download Live Online Course Outline (PDF)
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Topic 1
Conflict – is it All Bad?
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Topic 2
Understanding Your Response to Conflict
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Topic 3
Resolving Conflict Between Others
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Topic 4
Implementing Agreements
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To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
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