The Handling Difficult People and Situations Training course teaches you how to identify difficult people and situations, and how to deal with them rationally and positively to effectively stop or reduce their potential negative effects.
This course covers the following topics: the different types of difficult people, their personality profiles and personal perspectives, influencing difficult people towards positive outcomes, the right words to use, controlling one’s own behavior and the use of positivity, the tools to handle difficult situations calmly and effectively and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.
Was a very interesting and well-presented course. Gave me good grounding for the topic and a range of things to think about.
Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies./p>
Regardless of your industry or circumstances, chances are, from time to time you will have to negotiate situations involving difficult people, clients, customers or even staff. It’s a fact of life, you cannot, despite your best efforts, please everyone you deal with.
Developing an understanding of fundamental behavioral styles will enable you to apply the appropriate assertive communication skills in all types of day-to-day work and non-work situations. You will acquire practical techniques which will enable you to neutralize aggressive behavior – and avoid a build-up of resentment and negative attitudes which lead to reduced productivity, resignation, loss of business and friendships.
Handling Difficult People & Situations Training Course - Lesson 1
The Difficult People in Your Life
Handling Difficult People & Situations Training Course - Lesson 2
Making a Plan and Finding the Words
Handling Difficult People & Situations Training Course - Lesson 3
How You See and Hear Difficult People
Handling Difficult People & Situations Training Course - Lesson 4
Leading a Difficult Person to a Better Outcome
Handling Difficult People & Situations Training Course - Lesson 5
The Power of a Difficult Person
Handling Difficult People & Situations Training Course - Lesson 6
Review and Application
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
Client Site and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
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1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×